I bought my son’s Procaliber 8 from Hackney recently, and after looking at Balfes online I was impressed with the range and choice of products, many of which were actually in stock. The website is e... Voir plus
Établissement
Changer d'établissement164-167 Mare Street, Hackney, E8 3RG London, England, GB
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I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... Voir plus
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... Voir plus
L'entreprise a répondu
Bought my Brompton from here in April. Had to get a puncture fixed and the tyres changed last week at short notice following an accident/running over glass bottle. Really impressed with knowledge and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
- Magasin de réparation de vélos
- Magasin d'accessoires de vélo
- Cyclisme sur route
À propos de Balfe's Bikes - Hackney
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
164-167 Mare Street, Hackney, E8 3RG, London, England, Royaume-Uni
- 020 38331544
4,4
Excellent
609 avis
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Overall it feels like my bike is in a worse state than when it went in.
The people working in the store were very nice and helpful but... I bought a Scott bike from Balfe's last year, soon after, my seat got stolen, when I contacted Balfe's Bikes to find a substitute they couldn't get an identical seat. My recent experience was identical, my dynamo front light stopped working and they couldn't find an exact match or one with identical connections. As a result I now have a worse light put together in a really messy way. I am aware that Balfe's is not responsible for the supplier's that Scott works with but as a Scott reseller I expected that they would have access to spare parts. This is why I went back to them in the first place. Also within a day of having a general service, my gears were not working properly and started jumping breaking the chain mudguard in the process. Overall it feels like my bike is in a worse state than when it went in.
12 octobre 2024
generally good
generally good however I took the bike in for its 6 week service and the messed with the tire pressure and I had it the way I liked it it did not need to be changed and Im not sure what did with the chain its like its was cleaned but not re-oiled is was rusting within 2 days and there was not rust in the first 6 weeks
12 octobre 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Got a great price for a great spec of…
Got a great price for a great spec of road bike from Balfe Bikes. Thank You
15 septembre 2024
Réponse de Balfe's Bikes - Hackney
Hello Marcus. Thank you very much for the 5 star review. We are glad you are happy with your new road bike and we wish you many happy miles of cycling.
Réponse de Balfe's Bikes - Hackney
Hello Lara. Thank you very much for your review. We are glad you enjoyed your experience with us and we look forward to welcoming you again soon.
Good service and you had exactly what I…
Good service and you had exactly what I needed. Excellent.
20 septembre 2024
Very helpful
Friendly staff
Very helpful
Good advice given
Variety of bikes in Stock and can move around stores
15 septembre 2024
Réponse de Balfe's Bikes - Hackney
Hello Charlotte. Thank you for your 5 star review. We have been very busy lately making changes in store to make the customer experience more enjoyable and better to shop. It seems like it is certainly working. We look forward to seeing you again soon.
Réponse de Balfe's Bikes - Hackney
Thank you very much for your 5 star review. I will feed this back to the team. We look forward to welcoming you again soon.
Dan was simply fantastic!!!
Dan was simply fantastic!!!
Excellent suggestions and amazing attitude ⭐️⭐️⭐️⭐️⭐️
8 septembre 2024
Réponse de Balfe's Bikes - Hackney
Thank you for your 5 star review. I will pass this feedback on to Dan, im sure it will make his day.
Replaced frame in 3 days
Bike developed a tiny crack in the frame. They got in touch with the manufacturer, and within 3 days they had a new frame delivered, and within 4 days I had my bike back. Absolutely phenomenal service; I can't recommend these guys enough.
9 août 2024
Great experience from my recent…
Great experience from my recent purchase - I was approached welcomingly by the team and we had a chat about my requirements. A few bike option were discussed as well as looked at. I ended up ordering and purchasing The Trek Domane AL 2
25 août 2024
Réponse de Balfe's Bikes - Hackney
Hello Khalil. Thank you for your review. We hope you are enjoying your new bike. We would love to know what we could have done to get that 5 star review.
Excellent service from start to finish
Excellent service from start to finish, cannot fault anything
31 août 2024
Réponse de Balfe's Bikes - Hackney
Hello Amanda. Thank you for your 5 star review. We love hearing that your shopping experience with us was of a high standard from start to finish. We look forward to seeing you again soon.
The customer service is always on…
The customer service is always on point. Staff have a way of making things feel bespoke rather than run of the mill. Thank you🫶🏾
3 septembre 2024
Avis spontané
Réponse de Balfe's Bikes - Hackney
Hello Tony. Thank you for your very kind and insightful review. We certainly do try to tailor everyones visit specifically for their needs. thank you once again and we look forward to seeing you in store again soon.
I collected the bike and took it away…
I collected the bike and took it away the chain had not been fitted correctly and subsequently snapped after 3-4 times of riding. I emailed the store to arrange it to be fixed and received no response. When purchasing the bike the communication via email was swift. It just felt like once they have your money they’re not interested.
28 juin 2024
Great experience
Great to have this shop locally. Really good selection of kit, very helpful and friendly staff and a nice added discount for spending over a threshold. Thanks!
10 août 2024
staff member was very engaging
29 juillet 2024
Great staff
Great staff, lots of knowledge and take their time with bike selection.
The price match was also handy.
28 juillet 2024
Ordered a pump bike and a phone case.
Ordered a pump bike and a phone case. The phone case didn't fit the phone and I returned back with no questions from Balfe's Bikes staff.
22 juillet 2024
Very efficient handling of my problem.
Very efficient handling of my problem.
Very good communications.
16 juillet 2024
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