We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... Voir plus
L'entreprise a répondu
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... Voir plus
L'entreprise a répondu
Very helpful and knowledgeable staff member. Helped us find the perfect mattress for us and within our budget.
À propos de l'entreprise
À propos de Bensons For Beds - Basingstoke
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, Royaume-Uni
- 1256336208
4,7
Excellent
394 avis
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Excellent all round!
Tom (Basingstoke store) had such excellent product knowledge. He took his time to talk us through the options and was highly professional.
We had just been to a competitor of yours (Dreams) and we felt the service we received at BfB was far superior and as a result we ended up buying a bed! We are also in the market for a new mattress and it is likely we will be returning to BfB for this too as we were so impressed!
16 mars 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you received excellent service and product knowledge in our store. We appreciate you choosing us over a competitor and buying a bed from us. We look forward to assisting you with a mattress in the future, Megan at Customer Care
Mattress smelling bad
We had a Mattress delivered 4 weeks ago. When removed from packaging there was a terrible smell. After contacting sales store we were told to open all windows which we did, still smelling now and unable to use it. At 80 plus years old its not very convenient to have windows open this time of year.
12 mars 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're very sorry you're experiencing this issue with your new mattress Avril. A "new smell" is normal and hope this has now dispersed for you. If you are still experiencing this, please contact us directly with your order details: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer care
Very knowledgeable and friendly staff…
Very knowledgeable and friendly staff made the buying experience a pleasure
1 mars 2025
Réponse de Bensons For Beds - Basingstoke
We appreciate you sharing your experience. We are happy to hear that our friendly and knowledgeable team made your purchase a pleasure. Take care, Megan at Customer Care
Helpful staff
The staff (Lucy) were approachable, helpful, friendly & helped bed shopping easy. They answered all our questions and helped us know options available. The beds seemed well made and the selection of headboards & colours was diverse.
26 février 2025
Réponse de Bensons For Beds - Basingstoke
We appreciate you sharing your shopping experience. It's great to hear that our team made your bed search easy and answered all your questions. We're also glad you liked our diverse selection. Take care, Megan at Customer Care
Great customer service
Great customer service from Maria and Lucy! Very helpful, would definitely recommend 🤩
26 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We are happy to hear that you had such a positive experience! We appreciate your recommendation and are grateful for your feedback. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Basingstoke
We're happy to hear you received great service and a good product! We appreciate your positive feedback regarding our friendly team. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Basingstoke
We appreciate your positive feedback! We are happy our staff was helpful. Thank you for your support; we value your business. Thank you, Megan at Customer Care
Good and comfortable
Good and comfortable mattress to sleep and feeling happy to have a rest in the mattress
19 février 2025
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you find our mattress comfortable! Thank you for sharing your positive experience; we appreciate your feedback, Megan at Customer Care
Amazing team
Maria in store was amazing very helpful and informative. On 1st feb
Gary and Warren our delivery guys on 14th feb were fantastic putting the bed together and telling us how to use it and turn the mattress round without hurting ourselves.
The team was amzing from start to finish.
1 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience! It's great to know that the team was helpful and informative from start to finish, and that the delivery was fantastic. Thank you for your feedback, Megan at Customer Care
Great service
Stuart was a great help - knowledgeable and helpful in all aspects of what bed and mattress is right for us. No pressure felt to buy, just lots of good information and a relaxed atmosphere. Nice and tidy store, well presented and huge range of products to test out to ensure confidence.
16 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you found our team member helpful and knowledgeable in guiding you to the right bed and mattress. We appreciate your feedback on the relaxed atmosphere and wide range of products.
Take care, Megan at Customer Care
We were blessed with Stuart serving us…
We were blessed with Stuart serving us today. He helped us beyond words! Thank you so much! You’ve put our minds at rest and we have finally had the right advice and understanding on which bed and mattress to buy! Thank you!
16 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We appreciate you sharing your positive experience! We're happy to hear that our team member helped you find the perfect bed and mattress with the right advice. Thank you for your kind words, Megan at Customer Care
I had a great experience thanks to a…
I had a great experience thanks to a lovely lady named Maria. She was incredibly helpful, going above and beyond to ensure I understood everything. She also gave excellent recommendations on the best type of bed to suit my needs.
15 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you had a great experience! We appreciate that she was helpful and provided excellent recommendations to suit your needs. Thank you for your positive feedback, Megan at Customer Care
Very professional
Very professional service given felt at ease with no pressure selling
10 février 2025
Réponse de Bensons For Beds - Basingstoke
We appreciate your feedback and are happy you felt at ease with our professional, no-pressure service. We look forward to assisting you again in the future, Megan at Customer Care
AVOID
AVOID
Poor service took a deposit for over £2000 worth of furniture gave us a delivery date and to pay the balance 5 days before delivery. Upon going to pay the balance then told it would be 5 weeks as the order isn’t generated until it’s paid in full!
Stuart the store manager advised this and then categorically denied anything. Now trying to cancel without losing 20% of our money through no fault of our own.
12 février 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We appreciate you bringing this to our attention. We're sorry you experienced issues with your order and the information provided. We'll investigate this internally to improve our service. Thank you, Megan at Customer Care
Very friendly and informative team..But.
Very friendly and informative team. But a warning....the car park isn't free so don't be getting a fine of £100 for parking! Turned out to be much more expensive than I thought! Not happy now! 😔
Not helpful at all, you should mention to your customers that your section of the car park is different to the rest.
1 février 2025
Réponse de Bensons For Beds - Basingstoke
We appreciate your feedback and are glad you found our team friendly and informative. The parking is run by a third party so please read appropriate signs before you come and visit us. Thank you for your review,
Megan at Customer Care
Buting a new double mattress. …
Very helpful in store finding a new mattress for me listened to me how much I wanted to spend. Plus finding the best mattress.
2 février 2025
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you had a positive experience in our store! We appreciate your feedback and are glad we could assist you in finding the perfect mattress within your budget. Take care, Megan at Customer Care
Extremely helpful
Entusiasm and explination of different products and what would suit us best.
5 février 2025
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that you felt our team's product explanations and enthusiasm helped you find the perfect fit. Thank you for your positive feedback, Megan at Customer Care
Welcoming
Welcoming , knowledgeable and professional advice. The staff listened to our requirements and guided us round the showroom, making the selection of the right bed for us an easy task.
1 février 2025
Réponse de Bensons For Beds - Basingstoke
We appreciate you sharing your experience! We're happy to hear that our team's welcoming service and expertise made selecting the right bed an easy task. Thank you for the positive feedback, Megan at Customer Care
Great team.
Great experience from start to finish. I don't see myself buying another mattress soon but when I do I'll be going back to Benson's.
31 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're glad you enjoyed your experience and appreciate your positive feedback. We look forward to assisting you with your next mattress purchase in the future!
Take care, Megan at Customer Care
Fantastic Customer Service
Communication from beginning to end was exemplary. We were given a 2-hour delivery window and the name of a person to contact in the interim for any issues. Great communication of delivery timeslot.Very helpful and friendly delivery people.
21 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Basingstoke
We're happy to hear that our communication met your expectations! It's great to know the delivery window and contact information were helpful. We appreciate your positive feedback regarding our delivery team's friendly service.
Take care,
Megan at Customer Care
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