Blacks - Bristol Avis 1 162

My wife bought a pair of walking shoes for our up coming holiday in the Lake District.
Sue (the lady in the shop) was excellent in understanding my wife requirements and needs. Sue guided her through all of the options available with the pros & cons without any hard sales talk and help us make the best purchase possible.

I came to buy walking boots. There was an excellent range, with a good mix of premium and more modest brands. I was served by Gus, who was really helpful. He was patient as I tried on lots of pairs and very knowledgeable, making valuable suggestions and comments. I've now worn the boots for a few weeks and I'm really pleased with them.

Very quick delivery,easy transaction,great price

​I visited Blacks in Broadmead on Saturday 14 September 2026, with my daughter to gear up for her Duke of Edinburgh expedition.

We were assisted by Ollie, and I cannot speak highly enough of the experience.

​As a professional Customer Service Training Facilitator, I have very high standards, and Ollie exceeded every one of them.

He was polite, professional, and incredibly kind. His product knowledge was extensive, and he explained everything with such eloquence and patience.

This is exactly the level of delivery that builds genuine brand loyalty. We left totally satisfied.

Blacks is lucky to have him!

It is rare to find a staff member who can balance efficiency with such a high level of personal care. This is precisely the kind of service that ensures customers return.

Jake did more than just get the job done, he smashed it out of the park!

Excellent service and took the time to listen and find the best possible product for us.

Give this guy a raise

I found both Sue and Mary Sia to be a joy. Both Sue and Mary Sia assisted me to find what I required, provided customer service and overall left a satisfied customer. My umbrella experience was received beautifully. As I desired to get a replacement, which was delivered with ease. Thanks again for a memorable visit.

Gus was super knowledgeable about camping stoves. Was great and saying what's need and what's not. Was going to just come in and browse but ended up buying a stove,n

The quality of the jackets you sale are outstanding the jackets I have bought are lovely and warm and the prices are excellent

Great experience and helpful staff, especially Jake who went out of his way to help and gave great advice :)

Marysia was super helpful. I needed a coat that was accessible to me and she went above and beyond to help me find one. Thank you so much for your help.

I recently visited the store twice and Tim served me on both occasions. He was very helpful, friendly and knowledgeable about the products. Tim made a suggestion for a pair of trial trainers that I would have overlooked if it were not for his assistance. I have worn them nearly every day since I purchased them. He also asked how I was getting on with them the second time I went to the shop. Definitely my go to shop from now on! I’m a satisfied customer!

Staff were super nice. Ollie was really knowledgeable and gave me loads of time and tips. Helped me get the gear needed for specific environments.

The staff ,
They were great , I'm sorry I didn't get any name .
But I had interaction with 2 members of staff and the manager, they helped me pick the best boot for me ( and waterproofer ), they listened to my concerns about the price.
Tops makes 👍

Jake was super helpful in helping me choose a raincoat. Was super friendly and gave me some very useful and honest advice.

Came in to buy new shoes and a headlamp. The assistant Gus was very helpful and friendly.

Served by Ollie- had a great overall experience. Ollie was very knowledgeable and helpful with all of his recommendations. I’m new to camping and feel a lot more secure after this comforting experience.

I was looked after by Sue and although it was busy in the shop she made time to engage with me in a way that helped me arrive at the best possible purchase, many thanks 🙏.

Great customer service! James who served me was extremely helpful and lovely.

Helpful & knowledgeable staff and very good value for money.

Visited millets in Bath today. Bought a new pair of walking boots. Served by James who was excellent good working knowledge to help me get what I needed. Thank you James.