Blacks - Holborn Avis

254

•

4,9

Magasin de vêtements et d'articles de plein air

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Établissement

Changer d'établissement

10-11 Holborn, Westgate House, EC1N 2LL Holborn, GB

•

02071 676791

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Lisez les avis des autres

Awesome deal on camping storage

L'entreprise a répondu

We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... Voir plus

L'entreprise a répondu

I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... Voir plus

L'entreprise a répondu

I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

À propos de Blacks - Holborn

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

10-11 Holborn, Westgate House, EC1N 2LL, Holborn, Royaume-Uni
02071 676791

4,9

Excellent

254 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Demande des avis aux clients

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Tous les avis

(254)

3 239 avis reçus au cours des 12 derniers mois

Écrire un avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

7 juin 2022

Great service

Lee was great, good knowledge of all stock and offered me very practical advise and options. Very happy with my purchases and service would definitely go back there.

7 juin 2022

Avis spontané

Réponse de Blacks - Holborn

8 juin 2022

Hello Kirsty,

Thank you for taking the time to leave your review.

I am glad to hear that you are pleased with the helpful service and advice provided by our in-store team member, Lee, and that you are happy with your purchase.

We look forward to seeing you shop with us again soon.

Thank you,
Diana
Blacks Online Review Team.

7 juin 2022

Amazing customer service from Yasmin…

Amazing customer service from Yasmin and Team. Very helpful and professional. Henna and Karen are also very friendly and helpful.

Thanks

7 juin 2022

Avis spontané

Réponse de Blacks - Holborn

8 juin 2022

Hello Abderrazak,

Thank you for taking your time to leave us this amazing review!

I am delighted to hear that you are happy with the level of customer service that you have received by the staff at one of our branches as they were all very friendly and helpful while assisting you.

We hope to see you shopping with us again soon.

Many thanks,
Araiz
Blacks Online review team.

2 juin 2022

Went to Holborn store and was helped by Gavin

Went to Holborn store and was helped by Gavin. What a surprise, a salesperson who had deep product knowledge, who challenged me and made me think about what I wanted and needed and who offered that most precious of things - advice based on experience. I'll go back there for the sole reason to get his help again in the future.

2 juin 2022

Avis spontané

Réponse de Blacks - Holborn

3 juin 2022

Hi Philip,

I appreciate you taking the time to leave us this review.

I am pleased to hear that in your recent visit to our Holborn store Gavin provided excellent help in ensuring you got the right product you need and that you are satisfied with the advice you received from Gavin.

We hope you had a great experience with us and we look forward to seeing you again soon.

Thanks,
Moahmed,
Blacks Online Review Team.

1 juin 2022

Fantastic service by Rhiannon in the…

Fantastic service by Rhiannon in the Holborn branch! She helped me find everything I needed and also showed me some discounts I hadn’t noticed. 5*

1 juin 2022

Avis spontané

Réponse de Blacks - Holborn

2 juin 2022

Hello,

Thank you for taking your time to leave us a review.

We are happy to hear that you are pleased with the service you received from our colleague, Rhiannon, and she was able to assist you in finding everything you needed.

We hope you shop with us again soon.

Cheers,
Saanyah,
Blacks online reviews team.

1 juin 2022

Thanks for all your help Rhiannon in…

Thanks for all your help Rhiannon in store at Holborn branch - so helpful

1 juin 2022

Avis spontané

Réponse de Blacks - Holborn

1 juin 2022

Hi Darren,

Thank you for taking the time to leave a review.

I am pleased to hear you are happy with the level of service you have have received by Rhiannon within our store.

We hope to see you shopping with us in future.

Thanks,
Danielle,
Blacks Online Review Team

Actualisé le 31 mai 2022

Great customer service from Gavin & Yas

Great customer service from Gavin and Yas. We went in to buy replacements for a pair of Brasher trousers (found by Yas and purchased in store) and two Berghaus Cornice jackets (found by Gavin online at a sale price and Yas put the order through by for us in store for delivery to our home two days later). Our jackets arrived on time. Many thanks to both Gavin and Yas for their great customer service.
Also, good work to the selecting, packing and delivery teams. You delivered when the email said you would. Can't ask for more than that!

31 mai 2022

Avis spontané

Réponse de Blacks - Holborn

1 juin 2022

Hello Bob,

Thank you for leaving a review.

It's great to hear that you received excellent customer service from Gavin and Yas, who helped you source the item's you were wanting both instore and online. it's good to hear that your jackets were delivered right on time and when they were expected.

We look forward to having you shop with us again soon.

Emma B,
Blacks Online Review Team.

26 mai 2022

Had a very experienced salesman who…

Had a very experienced salesman who went out of his way to help us, ie he measured our feet and got us the right size shoes. And when we realized that they were not waterproof, he went and got us the waterproof ones. Not only that, when we asked for a discount as we had bought many items, we were given a discount. All in all, it was a very satisfying experience.

26 mai 2022

Avis spontané

Réponse de Blacks - Holborn

26 mai 2022

Hi Julia,

Thank you for taking the time to leave a review.

It is great to hear you are happy with the level of service provided within our store and you have enjoyed your shopping experience.

We hope you enjoy your new products.

Thanks,
Danielle,
Blacks Online Review Team

24 mai 2022

Great customer services and very…

Great customer services and very competitive price, can’t beat any other stores. The manager who served me was exceptionally skilled and approachable.

24 mai 2022

Avis spontané

Réponse de Blacks - Holborn

25 mai 2022

Good afternoon,

Thank you so much for taking the time to leave us a lovely review!

I'm absolutely delighted to hear that you received great customer service in our store and that you were impressed with our prices.

We hope to see you shop with us again soon.

All the best,
Charlotte,
Blacks Online Review Team.

24 mai 2022

Great to have such excellent personal…

Great to have such excellent personal service. Footwear has to be right and getting the full attention of skilled and knowledgeable staff is a real pleasure and reassurance

24 mai 2022

Avis spontané

Réponse de Blacks - Holborn

25 mai 2022

Hello Philip,

We appreciate you for taking the time to leave us this review!

I'm really glad to hear you've had a positive in store shopping experience with us.

Also it's brilliant to read the right attention and knowledge is provided by staff.

We hope you continue to enjoy shopping with us.

Thanks,
Jasmine,
Blacks Online Review Team.

23 mai 2022

I was Served by Henna who was amazing

I was Served by Henna who was amazing, She was able to find everything that I needed.
She is a credit to the Blacks store in Holborn.
Excellent customer service!

23 mai 2022

Avis spontané

Réponse de Blacks - Holborn

23 mai 2022

Hi Lee,

Thank you for taking the time to leave your positive review.

I'm happy to hear that you have had a great experience with Henna in our store, and the great care and help provided as well as the purchase made.

We look forward to you shopping with us again soon.

Have a nice day!
Molly
Blacks Online Review Team

10 mai 2022

Avis spontané

Réponse de Blacks - Holborn

10 mai 2022

Good morning,

Thank you for leaving a review.

It's great to hear that you have found our team to be very professional and very helpful. We look forward to having you shop with us again soon.

Emma B,
Blacks Online Review Team.

2 mai 2022

Excellent service

Excellent service. Karen and Georgie answered my questions and helped me purchase the items I needed.

2 mai 2022

Avis spontané

Réponse de Blacks - Holborn

2 mai 2022

Hi Raj,

Thank you for taking the time to leave us this great review.

I am glad to hear that you are satisfied with us and that you had a great experience with Karen and Georgie in our store.

I hope you enjoy your products.

Cheers,
Olga,
Blacks Online Review Team.

1 mai 2022

I needed a wide fitting walking boot…Gavin is the man.

I needed a wide fitting walking boot and had a budget. Gavin at the Holborn Shop was very knowledgeable, offered great advice and a number of options at varying prices.
Great service, definitely my shop of choice.

1 mai 2022

Avis spontané

Réponse de Blacks - Holborn

2 mai 2022

Hello Steve,

Thank you for leaving a review.

It's great to hear that Gavin at out Holburn store was such a help while shopping for some wide fitting walking boots.

We do look forward to having you shop with us again soon.

Emma B,
Blacks Online Review Team.

29 avr. 2022

Gavin at Holborn branch will make your day

Gavin at Holborn branch has been brilliant helping me choose the boots, offering different options based on my requirements, preferences and feet size. Will definitely be back

29 avril 2022

Avis spontané

Réponse de Blacks - Holborn

29 avr. 2022

Hi Mira,

Thank you for your great review.

I am glad to hear that Gavin was able to assist you and that you are happy with the product that you purchased.

We hope that you shop with us again.

Regards,
Alfie
Blacks Online Review Team.

28 avr. 2022

Gav in the Holborn branch in London…

Gav in the Holborn branch in London juggling three customers and keeping everyone happy, excellent service, plus bonus sale in progress on the boots I bought!

28 avril 2022

Avis spontané

Réponse de Blacks - Holborn

28 avr. 2022

Hi Jeremy,

Thank you so much for taking the time to leave us a fantastic review!

I'm absolutely delighted to hear that Gav was so efficient and helpful.

We hope to see you shop with us again soon.

All the best,
Charlotte,
Blacks Online Review Team.

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