Charters Estate Agents Avis 

Charters have been so helpful and patient with me. James at the Southampton branch arranged our viewings and went out of his way to accommodate us. He was always happy to chat on the phone and he made us feel valued.
Once we offered on a property, Gary at the Chandlers Ford branch became our man progressing the sale through. He kept us updated and was always available to talk to me. I became very stressed and pressured during the purchase and he was always calm, reassuring and professional.
I really recommend this company.

super easy overall experience with rhian in lettings. would highly recommend and will definately be using charters again in future.

Nikola was extremely helpful and made the whole process very easy. The whole team were very professional and very quick to respond to any queries.

I Have recently let my property through charters estate agents in Bitterne . The. whole experience was very quick easy and professional provided by the team of Aisha Natalia and Mazie . I would not hesitate to recommend them and will definitely use their services again should another property become vacant .

Very quick at getting in contact

Dear Marketing team. No this is not a fake review unfortunately, we have still not received our deposit back, I have contacted you via email.

Alex was very helpful and knowledgable when conducting the inspection and answered all our questions with ease.

Booked a holiday let and have done for last 7 years. Since Charters have become the agent I'm not impressed. Suzanne in the office is excellent but I've been trying to get an agreed £250 refund since June. 6 weeks in and still waiting for Finance to resolve. very poor from the finance team. They eventually sent a refund but was the incorrect amount. Still waiting for £100 they owe me. Not impressed. Never had issues with previous agents. Charters? I can't recommend on my experiences.

Me and my partner have been liaising with our landlord through charters, due to some external damage on the property. This has not always been easy, but Jay Birchall was assigned to us and im very thankful for all of his hard work. He contacted the landlord, gave us consistant updates, reassured us and offered support when needed. Jay really went above and beyond for us and we couldnt recommend him more.

Mollie has been extremely helpful to me, she updates me on jobs that needs getting done and responds to my emails on time.

Lucy was amazing, very friendly and informative and has been great at guiding us through the process !

I had a viewing at 3:15 and travelled from London to Brighton/Hove only to be texted at 3:08 that the viewing was cancelled due to access. Access should have been confirmed before the appointment was made and certainly should have been assured more than 7 minutes ahead of the appointment.

Buying my first home was a completely new experience, and I couldn’t have asked for a better estate agent than the Staff Kanika Masoun at Charters.

From our very first conversation, Kanika has been exceptionally professional, approachable, knowledgeable, and genuinely supportive. She took the time to explain every stage of the home-buying process in a way that was easy to understand, which gave me confidence throughout what could otherwise have been a stressful experience.

What impressed me most was her patience. She never hesitated to answer my many questions—no matter how small or basic they seemed—and always responded with kindness, honesty, and clear guidance. Her communication was excellent, keeping me informed at every step and ensuring I always knew what to expect next.

Kanika’s dedication, responsiveness, and customer-focused approach made the entire process much smoother and more enjoyable. She genuinely cares about her clients and goes above and beyond to provide outstanding service.

I would highly recommend Kanika Masoun and the Charters team to anyone looking to buy or sell a property, especially first-time buyers. Thank you, Kanika, for making this important milestone such a positive experience!

Will was really great on our recent viewing- extremely helpful and informative!

What can I say … professional service at its best … from arranging a viewing, to acceptance and communications, all very smooth and slick … Will, Sam and team were fantastic!!

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates and communications between the seller, solicitors, and I without prompt. This is my first house purchase and he really went the extra mile to walk me through an unfamiliar process. From putting an offer in to completion the whole process took just 4 months (and would have been sooner had it not been for delays caused by me!). I cannot recommend Stephen from Charters Southampton enough. Thank you for all your help! ♥️

Excellent service: professional yet with the personal touch. Charters has helped tremendously. They are on top of things, and timely help has meant no gaps between tenants and all clerical work is up to date and taken care of. They have been a joy.

I had a very positive experience with Charters Estate Agents throughout the sale of my property.

The whole team was professional, responsive, and easy to deal with from start to finish. What stood out was the way the work was shared across different team members, each looking after a specific part of the process. I believe this approach made communication much smoother, helped information flow efficiently, and meant there was always someone available to assist.

Everyone I dealt with was knowledgeable, kept me updated, and made the process as straightforward as possible. Selling a property can be stressful, but the team's organisation and professionalism made it much easier.

Thank you to Cameron, Lydia, Harry, Chloe, Charley, Stephen, and the entire Charters team for all your hard work. I would happily recommend Charters to anyone looking to buy or sell a property.

Sam my agent gets things DONE. He's very kind and suuuper efficient in any requests or queries we have as tenants.

Mazie was wonderful to work with. She was friendly, professional, and made the entire home viewing experience comfortable and enjoyable. She was knowledgeable about the property, answered all of my questions patiently, and took the time to explain everything clearly. I really appreciated her responsiveness and helpful attitude throughout the process. I would highly recommend Mazie to anyone looking for a smooth and positive rental experience!