We went down to your premises in Caerphilly on Tues 28th for a coffee morning and to take a look at the latest cruise releases. Gemma was an excellent assistant and found a holiday for us in an instan... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUNIT 8 Castle Court shoppng centre, CF83 1NU Caerphilly, GB
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Lisez les avis des autres
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
Excellent help from Gemma & Bailey. Walking in not knowing where I wanted to go on holiday they provided me with a few options which I eventually chose. Bailey found me a great hotel with a rooftop ba... Voir plus
L'entreprise a répondu
Went in to inquire , walked out with a purchase . The service was second to non, Bailey at the Caerphilly branch was professional and super helpful. I usually book all my own holidays. I’ll be booking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, Royaume-Uni
- 02922402573
4,9
Excellent
581 avis
Demande des avis aux clients
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Fantastic and knowledgeable staff
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
5 juin 2026
It was refreshing to find a holiday…
It was refreshing to find a holiday that ticked all the right boxes
2 juin 2026
Staff were very friendly and helpful
Staff were very friendly and helpful. Went above and beyond to make sure I understood package
29 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
So helpful and friendly
So helpful and friendly. Answered all our questions. Made booking a cruise so easy.
23 mai 2026
Réponse de Hays Travel - Caerphilly
We are so glad we could make your cruise booking easy and answer your questions :)
Kind Regards
Hays Travel Richelle
Réponse de Hays Travel - Caerphilly
Hi Lisa,
We're glad to hear you found us helpful. Thank you for your kind words!
Kind Regards
Richelle
Brilliant good costume service bailey…
Brilliant good costume service bailey is a true darling.
20 mai 2026
Réponse de Hays Travel - Caerphilly
Thank you very much for your kind review miguelina always a pleasure 😊
Really friendly helpful staff
Really friendly helpful staff.
Would recommend Hays Caerphilly to everyone.
16 mai 2026
Réponse de Hays Travel - Caerphilly
Thank you very much for your lovely review 😊
It was super quick and easy to book…
It was super quick and easy to book with them and super nice people
17 mai 2026
Réponse de Hays Travel - Caerphilly
Lauren Robinson,
We're so glad your booking was quick and easy. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Welcoming, friendly staff.
Very pleasant travel advisor. Glad there exists a local shop. We were able to book an appropriate holiday cruise with Fred Olsen.
9 mai 2026
Réponse de Hays Travel - Caerphilly
I'm so pleased to hear, thank you for your kind words :)
Kind Regards
Richelle
Fantastic deals
Went in to inquire , walked out with a purchase . The service was second to non, Bailey at the Caerphilly branch was professional and super helpful. I usually book all my own holidays. I’ll be booking with Bailey in future. Fantastic
17 mai 2026
Réponse de Hays Travel - Caerphilly
Thank you so much for your lovely review it was a pleasure to help you and your parents find the perfect holiday 😊
Agent was very patient and helpful.
4 mai 2026
Réponse de Hays Travel - Caerphilly
David,
We appreciate you sharing; we are so happy to hear our agent Rosanne was patient and helpful during your experience with us.
Kind Regards
Hays Travel Caerphilly
Booking process
When we inadvertently booked the wrong days, the manager was extremely helpful and sorted it all out for us
3 mai 2026
Réponse de Hays Travel - Caerphilly
Thank you for your kind feedback on your experience with us it is greatly appreciated 😊
Hays travel Caerphilly
Absolutely awesome Bailey is amazing…
Absolutely awesome Bailey is amazing knows everything very welcoming very busy there
10 mai 2026
Réponse de Hays Travel - Caerphilly
Mr Richard Phillips,
We appreciate you taking the time to share your experience with us. We're so glad to hear that you found our team member amazing! Thank you for trusting us with your booking 😊
Kind Regards
Hays Travel Caerphilly
Initially I was advised by Gemma
Initially I was advised by Gemma, who was excellent as usual. Went back to book and Bailey dealt with me. He too was excellent. The service could not be better.
5 mai 2026
Réponse de Hays Travel - Caerphilly
George Venables,
Always a pleasure, We're happy to hear that you had such a positive experience. It's great to know that you found our service excellent, and we appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
Réponse de Hays Travel - Caerphilly
William,
We are so happy we could assist you with your booking; we appreciate your feedback very much.
Kind Regards
Hays Travel Caerphilly
Nothing is too much trouble, first class assistants
We went down to your premises in Caerphilly on Tues 28th for a coffee morning and to take a look at the latest cruise releases. Gemma was an excellent assistant and found a holiday for us in an instant, nothing being a problem. She also phoned us the next morning after confirming dates and cabin, brilliant service thanks Gemma x
30 avril 2026
Réponse de Hays Travel - Caerphilly
Stephen,
Always a pleasure 😊 We're so glad you enjoyed the coffee morning and found a holiday so quickly. It's great to hear that you received brilliant service and that everything was so easy for you. Thank you for your kind review!
Kind Regards
Hays Travel Caerphilly
Excellent service
Excellent service. The staff are very knowledgeable. They made my experience very enjoyable
17 avril 2026
Réponse de Hays Travel - Caerphilly
Pauline Molyneux
We are delighted to hear that our knowledgeable staff provided excellent service, making your experience so enjoyable. Thank you for your positive feedback!
Kind Regards
Hays Travel Caerphilly
Extremely knowledgeable
Extremely knowledgeable, so much so that next year”s possible venture was discussed. Gemma was very helpful with our booking at the Caerphilly office. Would not hesitate to recommend and visit again
28 avril 2026
Réponse de Hays Travel - Caerphilly
Hello
We appreciate your kind words! It's great to hear that our Caerphilly office provided such helpful and knowledgeable service. We look forward to assisting you again!
Kind Regards
Hays Travel Caerphilly
Excellent service every time and very…
Excellent service every time and very friendly staff. Nothing is ever to much trouble. Thank u Caerphilly store 💓
14 avril 2026
Réponse de Hays Travel - Caerphilly
Laura,
We appreciate your kind words! It's wonderful to know our team consistently provides excellent and friendly service, always ready to assist you.
Kind Regards
Hays Travel Caerphilly
Very helpful and friendly staff
Very helpful and friendly staff. Informed me of when holiday confirmation was ready to pick up. Booked my holiday with my best interest at heart. Lovely new staff.
17 avril 2026
Réponse de Hays Travel - Caerphilly
We're so happy to hear that our staff were helpful and friendly, and kept you informed. It's great to know your holiday booking was made with your best interest at heart.
Kind Regards
Hays Travel Caerphilly
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