Excellent service as always Nothing is ever to much for Jacqui at Hays Cardiff she is a Jen Always willing to answer any questions we ask and always has a smile even when we change our minds for t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
L'entreprise a répondu
We called into Hayes on the off chance an assistant would be available to give a price on a holiday. Jacqui was available and she worked hard to get us the very best price so we spontaneously booked.... Voir plus
L'entreprise a répondu
The trip that was arranged via Hays travel was flawless from start to finish. My holiday needs were quite niche, and Helen made sure our holiday was perfect for us, searching to meet our criteria, giv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
37 Queen Street, CF10 2AS, Cardiff, Royaume-Uni
- 02921433032
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy customer
Alltwen staff are friendly and helpful especially Helen and Jackie.Highly recommend.
29 juillet 2026
Réponse de Hays Travel - Cardiff
Hello Paul
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great service from Helen and Jackie.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Pleasant helpful efficient service with…
Pleasant helpful efficient service with a smile
29 juillet 2026
Réponse de Hays Travel - Cardiff
Sonya Jenkins,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be pleasant, helpful, and efficient. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Excellent service as always
Excellent service as always
Nothing is ever to much for Jacqui at Hays Cardiff she is a Jen
Always willing to answer any questions we ask and always has a smile even when we change our minds for the hundredth time
The company is so lucky to have her
10/10 for Jacqui
26 juillet 2026
Réponse de Hays Travel - Cardiff
ALAN,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear about your positive experience and that our team member provided such excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very welcoming and helpful from Nia who…
Very welcoming and helpful from Nia who helped us with our booking nothing was to much trouble for her.
25 juillet 2026
Réponse de Hays Travel - Cardiff
Kathryn,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to assist you so effectively with your booking. We appreciate your kind words.
Kind Regards
Hays Travel
The young lady in the cardiff queen…
The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
25 juillet 2026
Réponse de Hays Travel - Cardiff
Annette,
Thank you for your wonderful feedback! We are so pleased to hear that our team member in the Cardiff Queen Street branch provided such a great experience. We appreciate your kind words.
Kind Regards
Hays Travel
Very prompt and excellent service when…
Very prompt and excellent service when booking our mini cruise from Steph
17 juillet 2026
Réponse de Hays Travel - Cardiff
Hello Louise
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Step and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Took less than 10 mins to book.always…
Took less than 10 mins to book.always pleasure booking with Peter at jsyes travel
24 juillet 2026
Réponse de Hays Travel - Cardiff
Mrs Kennedy,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was so quick and enjoyable. We appreciate your kind words.
Kind Regards
Hays Travel Cardiff
We have booked a few holidays now and…
We have booked a few holidays now and we are always treated so well by all the staff
24 juillet 2026
Réponse de Hays Travel - Cardiff
Lynette Cottrell ,
Thank you for your wonderful feedback! We are so pleased to hear that you always feel well-treated by our staff when booking your holidays with us.
Kind Regards
Hays Travel
Réponse de Hays Travel - Cardiff
Thank you for the kind feedback
We always deal with Steph in the…
We always deal with Steph in the cardiff branch and she is always so helpful and always gets us what we want even though we are fussy
17 juillet 2026
Réponse de Hays Travel - Cardiff
Steve Wheeler,
Thank you so much for your wonderful feedback! We are delighted to hear that you always have such a positive experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Cardiff
The staff are very friendly and very…
The staff are very friendly and very knolegeable and happy to help you plan your holiday they listen to your needs
10 juillet 2026
Réponse de Hays Travel - Cardiff
Mary,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and knowledgeable in helping you plan your holiday. We appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Amazing as usual very efficient and…
Amazing as usual very efficient and professional
15 juillet 2026
Réponse de Hays Travel - Cardiff
Hello Andreas
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the tean.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Jacqueline at Hays Cardiff was a…
Jacqueline at Hays Cardiff was a pleasure, extremely helpful.
14 juillet 2026
Réponse de Hays Travel - Cardiff
Terry Donoghue,
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided such helpful and pleasant service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
So easy to book a holiday
So easy to book a holiday, staff really helpful. Dealt with Paige, really nice shop in Cardiff City Centre. Always friendly. Would recommend Hays to anyone.
10 juillet 2026
Réponse de Hays Travel - Cardiff
Neil Thomas,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our team helpful. We truly appreciate your recommendation!
Kind Regards
Hays Travel
LOOKING FOR A GOOD DEAL.
My husband and I called into your store just for an idea what the cost would be for a holiday in 2027.Peter dealt with us and was very friendly and helpful and found us a really good deal so we booked there and then,very pleased with his help.
9 juillet 2026
Réponse de Hays Travel - Cardiff
Hello Teresa
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Easy & efficient
We’ve used your services previously. Yesterday was very quick and easy. Nia in your Queen St Cardiff office was very efficient and friendly.
We left your office saying ‘that was easy!’
9 juillet 2026
Réponse de Hays Travel - Cardiff
Ian ,
Thank you for your review! We are so pleased to hear that your recent experience was quick and easy. It's fantastic to know that Nia provided such efficient and friendly service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
An unexpected booking …
We called into Hayes on the off chance an assistant would be available to give a price on a holiday. Jacqui was available and she worked hard to get us the very best price so we spontaneously booked. To date, we have had lots of confirmation details and so far the service has been excellent.
9 juillet 2026
Réponse de Hays Travel - Cardiff
Helen,
Thank you so much for your wonderful review! We are so pleased that our team could help you find the perfect holiday and that you're happy with the service so far. We hope you have a fantastic trip!
Kind Regards
Hays Travel Cardiff
Always book with local Hays Travel…
Always book with local Hays Travel ,first class service and great deals. Staff very friendly always treated like family wouldn’t go anywhere else!
9 juillet 2026
Réponse de Hays Travel - Cardiff
Mrs Elizabeth Pepper,
Thank you for your wonderful review! We are so pleased to hear you always receive first-class service and feel like family when you visit us. We truly appreciate your loyalty!
Kind Regards
Hays Travel Hastings
All staff excellent and friendly
30 juin 2026
Réponse de Hays Travel - Cardiff
Mai V Holbrook,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found all of our staff excellent and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
The young lady who dealt with us was…
The young lady who dealt with us was polite and helpful
7 juillet 2026
Réponse de Hays Travel - Cardiff
Peter,
Thank you for your wonderful review! We are so pleased to hear that our team member was polite and helpful during your visit.
Kind Regards
Hays Travel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.