All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Helpful staff trying to provide a good competitive price, and whilst still making money for the company. The service makes us always refer back to Hays after we make a location decision even if the p... Voir plus
L'entreprise a répondu
Emily was very efficient and found a nice hotel in our preferred location. All the paperwork was given to us and we were informed that our holiday voucher was ready to pick up. We have booked through... Voir plus
L'entreprise a répondu
I came into your travel agents in Eastbourne and sat down with Emily, she was so helpful and looking up different options for me and found my perfect flight for me. She arranged for the assistance I n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
101 Terminus Road, BN21 3LY, Eastbourne, Royaume-Uni
- 01323340583
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful staff trying to provide a good…
Helpful staff trying to provide a good competitive price, and whilst still making money for the company. The service makes us always refer back to Hays after we make a location decision even if the price only matches the online price.
Quality service is invaluable.
4 août 2026
Réponse de Hays Travel - Eastbourne
Jim,
Thank you for your wonderful feedback! We are so pleased to hear that our staff provided you with excellent service and competitive pricing. We truly appreciate your loyalty and look forward to assisting you with your future travel plans.
Kind Regards
Debbie and Team Eastbourne
Prompt and 'interested' attention
Prompt and 'interested' attention. Picked up exactly what we wanted straight away
6 août 2026
Réponse de Hays Travel - Eastbourne
Mike,
Thank you for your wonderful feedback! We are so pleased to hear that we provided prompt and attentive service, and understood your needs straight away. Kind Regards Lola and Team Eastbourne
Réponse de Hays Travel - Eastbourne
BrianEvans,
We are so pleased that we could assist you in finding the perfect holiday experience. Thank you for your wonderful feedback.
Kind Regards Tania and Team Eastbourne
Absolutely fantastic service
Absolutely fantastic service.
We spoke with Amanda who was able to arrange our perfect holiday for a brilliant price.
Amanda was knowledgeable, kind, understanding of our needs and genuinely lovely.
1 août 2026
Réponse de Hays Travel - Eastbourne
Heather ,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words.
Kind Regards Amanda and Team Eastbourne
I came into your travel agents in…
I came into your travel agents in Eastbourne and sat down with Emily, she was so helpful and looking up different options for me and found my perfect flight for me. She arranged for the assistance I need at the airports and is going to arrange my seat for me. Very helpful and lovely. Will definitely arrange my next flight with her. Thank you.
31 juillet 2026
Réponse de Hays Travel - Eastbourne
Thank you for your lovely review and 5 star rating, it's much appreciated!
It's my pleasure to help find what's right for you and I look forward to helping you in the future.
Kind Regards, Emily and Team Eastbourne
All the staff here are excellent
All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our queries and very patient with our dillydallying.
Declan completed our booking quickly and efficiently answering all our last minute concerns.
A big thanks to Lisa also, who welcomed us as old friends having served us well for over 10 years .Would highly recommend
7 août 2026
Réponse de Hays Travel - Eastbourne
jaffa60,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you with your holiday booking. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel Eastbourne
Very helpful staff
Very helpful staff , interested in what we wanted from a holiday . Efficient in booking everything.
6 août 2026
Réponse de Hays Travel - Eastbourne
Rosemary Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and efficient in arranging your holiday. We hope you have a fantastic trip!
Kind Regards Lola and Team Eastbourne
Was absolutely lovely booking with Hays
Was absolutely lovely booking our holiday in hays travel agents, so helpful and very friendly. Went above and beyond to meet our needs and everything explained clearly. Thank you
30 juillet 2026
Réponse de Hays Travel - Eastbourne
customer Lee.S,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience booking your holiday with us. We always strive to go above and beyond for our customers, and it's fantastic to know that everything was explained clearly and met your needs. We appreciate you taking the time to share your kind words.
Kind Regards Tina and Team Eastbourne
Very helpful and cheerful staff
5 août 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you for your kind review. Glad to have assisted you in getting this cruise booked for you. Always happy to help. Kind regards Tina and Team Eastbourne
Emily was very efficient and found a…
Emily was very efficient and found a nice hotel in our preferred location. All the paperwork was given to us and we were informed that our holiday voucher was ready to pick up. We have booked through Hayes’s for several years now at Eastbourne and always satisfied.
28 juillet 2026
Réponse de Hays Travel - Eastbourne
Thank you so much for your lovely 5 star review!
It was my pleasure to help find the holiday that's right for you. We look forward to seeing you again in the future!
Kind Regards,
Emily and Team Eastbourne
Emily was very professional
Emily was very professional, very informative and helpful guiding me to the best choices. She was very patient, took her time and was very personable.
The office was very clean and tidy with welcome air conditioning. Have used the office several times and always had first class service.
4 août 2026
Réponse de Hays Travel - Eastbourne
Thank you very much for your kind words and 5 star review, it is much appreciated. I am always happy to help you find a holiday!
Kind Regards, Emily and Team Eastbourne
We have dealt with Hayes Travel for…
We have dealt with Hayes Travel for some years and have been delighted with the excellent Service. I was there yesterday to do my holiday Insurance in Eastbourne.I met one of your Staff called Emily who was delightful, so kind and polite and very efficient. I struggled a little with the phone and she was a huge help, I was so grateful, a very good experience!
1 août 2026
Réponse de Hays Travel - Eastbourne
Many thanks for your 5* review. We are always happy to assist with your holidays and offer the best possible customer service. Kind Regards Emily & Hays Travel Eastbourne
Staffs are helpful polite patience and…
Staffs are helpful polite patience and time understanding over all very professional good asset to the company.. Good day to you all ..
1 août 2026
Réponse de Hays Travel - Eastbourne
Many Thanks for your Kind Review. We always aim to give the customer the best Possible experience. Amanda and Hays Team Eastbourne
Helpful staff
I had seen a deal online and emailed details across asking for a quote from Hays.
In the end, all six of us going on the cruise went into the branch to ask questions and book. Declan was very patient and helpful and we got the holiday we wanted at a good price.
22 juillet 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you for your kind review. Glad to have assisted you in getting this cruise booked for you. Always happy to help. Kind regards, Tina Declan and Team Eastbourne
Réponse de Hays Travel - Eastbourne
Timothy Scotford smith,
Thank you for your kind words! We are so pleased to hear that we could make your holiday planning stress-free. We hope you have a wonderful trip!
Kind Regards
Hays Travel Eastbourne
Emily was very helpful and patient
Emily was very helpful and patient, did not rush our 83 year old mum x
29 juillet 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you for your lovely 5 star review, it is much appreciated! It was my pleasure to help your mum find the right holiday.
Kind Regards Emily and Team Eastbourne
Great Excellent service
We were assisted by Lola, who was extremely helpful & the quotes she sent over to us where in a fantastic format giving us all of the details we require in one place. Lola has also supported us with all of the holiday extras we require.
26 juillet 2026
Réponse de Hays Travel - Eastbourne
Ellie Pattison,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such excellent service and was able to assist you with your travel plans. We truly appreciate your kind words.
Kind Regards
Hays Travel Eastbourne
Usual helpful staff in Eastbourne
Usual helpful staff in Eastbourne, giving that bit extra service.
21 juillet 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you for your kind review. Glad to have assisted you again. Always happy to help. Kind regards, Amanda and Team Eastbourne
Brilliant service and help from start to finish
Tina, who helped us select and book a Rhine cruise was brilliant. Thorough, easy to talk to and happy to explain and answer questions, she even booked us a holiday direct with the company over the phone, as what we wanted wasn't showing on the computer.
21 juillet 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you so much for your lovely review. It was a pleasure to assist you both in getting your lovely cruise arranged. Remember I am still available to carry your bags! Thank you again. Tina, Lisa and team Eastbourne
Top quality service
As always, we had excellent service, not rushed and the person we saw answered all of our questions, making it easy and stress free.
19 juillet 2026
Réponse de Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is much appreciated. I am glad we found you your holiday and I am always happy to help! Kind regards Declan and Team Eastbourne
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.