I was at the Spalding branch of Hays to arrange booking of my trip to Australia next year. The staff there were very friendly and helpful particularly Kayleigh who had to spend ages on the telepho... Voir plus
L'entreprise a répondu
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Great service and fast response to all queries. Booked amazing Thailand holidays with Alicia, now just cannot wait to go.
L'entreprise a répondu
First time booking through Hays Travel & what a great experience! Denise was so helpful and got us a great deal, tailoring the holiday to suit all the age groups in our party. I had a few qu... Voir plus
L'entreprise a répondu
Friendly, helpful and knowledgeable - easy and fun experience from start to finish. So quick to get the holiday booked, as we knew where we wanted to go. Would definitely recommend Hays Travel in Spal... Voir plus
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À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Market Place 6, PE11 1SL, Spalding, England, Royaume-Uni
- 01775 667070
4,8
Excellent
192 avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great service and fast response to all…
Great service and fast response to all queries. Booked amazing Thailand holidays with Alicia, now just cannot wait to go.
26 juillet 2026
Réponse de Hays Travel - Spalding
Thank you so much for your lovely feedback! We really appreciate it and are so glad you had a great experience! :)
-Alicia
Very helpful and responsive staff
Very helpful and responsive staff. I dealt with Emily and (primarily) Alicia both of whom were very good.
14 juillet 2026
Réponse de Hays Travel - Spalding
Nicholas,
Thank you for your fantastic feedback! We are so pleased to hear that our team members were very good and provided such helpful and responsive service.
Kind Regards
Hays Travel Spalding
Réponse de Hays Travel - Spalding
Thank you so much for taking the time to leave this review. We really appreciate your feedback and are glad you had a good experience in store :)
-Alicia
Staff very helpful
Staff very helpful, happy to relay their experience, lovely start to our holiday adventure.
2 juillet 2026
Réponse de Hays Travel - Spalding
Christine Phillips,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you had a lovely start to your holiday adventure. We appreciate your kind words.
Kind Regards
Hays Travel Spalding team
Booking holiday in Australia
I was at the Spalding branch of Hays to arrange booking of my trip to Australia next year.
The staff there were very friendly and helpful particularly Kayleigh who had to spend ages on the telephone making arrangement changes.
I got a really good trip organised with well timed flights and excellent accomodation at a really good price.
I cannot recommend this branch higher
6 juillet 2026
Réponse de Hays Travel - Spalding
Thank you so much for taking the time to leave this lovely review for Kayleigh.
We really appreciate your feedback and are delighted to hear you had a positive experience in store, despite the long wait whilst Kayleigh was on the phone to our supplier.
We hope to welcome you back again soon!
-Hays Travel Spalding
Réponse de Hays Travel - Spalding
Thank you for your kind words, we really appreciate it!
- Hays Travel Spalding
Nothing was too much Emily was very…
Nothing was too much Emily was very knowledgeable and willing to guide and support
16 juin 2026
Réponse de Hays Travel - Spalding
We are so pleased to hear about your positive experience. Thank you for your kind words about our apprentice Emily!
- Hays Travel Spalding
Lovely patient advisor
Lovely patient advisor, as we went back several times due to busy life and she did everything to get us the deal we wanted. Very good service
21 juin 2026
Réponse de Hays Travel - Spalding
We're so glad we could help you find the perfect holiday. Thank you for your kind words and appreciation!
- Hays Travel Spalding
Réponse de Hays Travel - Spalding
We are so pleased to hear this. We appreciate your kind words, Thank you!
- Hays Travel Spalding
Emily was very patient with us for…
Emily was very patient with us for someone so young , couldn't helped anymore than she did. Holiday now booked. I think the young lady will do very well with her choice of job.The booking was very easy in the end . Would use Hays again.
14 juin 2026
Réponse de Hays Travel - Spalding
Thank you for your kind words about our apprentice, Emily. We really appreciate your feedback and are so pleased you would book with us again!
- Emily (Branch Manager)
EXCELLENT CUSTOMER EXPERIENCE!
First time booking through Hays Travel & what a great experience!
Denise was so helpful and got us a great deal, tailoring the holiday to suit all the age groups in our party.
I had a few questions before departure and she was always readily available with help & support and thanks to her, we had an amazing holiday to Gran Canaria.
I will definitely be using Hays Travel (Denise!) for any future bookings.
27 mai 2026
Avis spontané
Réponse de Hays Travel - Spalding
Thank you so much for your lovely review. On behalf of all the girls at Hays Travel Spalding, we hope you had a fabulous holiday!
-Hays Travel Spalding
Excellent knowledge of most places…
Excellent knowledge of most places helpful polite staff help with anything that you need
3 juin 2026
Réponse de Hays Travel - Spalding
Thank you for taking the time to leave this review. We really appreciate it and are glad you had a great experience in store.
-Emily Branch Manager
Alicia was really helpful and answered…
Alicia was really helpful and answered all of my questions. She made booking our holiday really easy and straight forward.
8 juin 2026
Réponse de Hays Travel - Spalding
Thank you for taking the time to leave this review, we really appreciate it! and thank you for booking with me, it was a pleasure.
-Alicia (Assistant Manager)
Emily (apprentice)
Emily, the apprentice was very professional and knowledgeable. Her explanations were clear and helpful.
4 juin 2026
Réponse de Hays Travel - Spalding
Thank you for taking the time to leave this review for Emily, our apprentice. We really appreciate it and are glad you had a great experience in store.
-Alicia (Assistant Manager)
Went in to book my first holiday on my…
Went in to book my first holiday on my own,I was treated very well, she spent lots of time to find what I wanted, very polite and put me at ease.
3 juin 2026
Réponse de Hays Travel - Spalding
Thank you for your great feedback, we really appreciate it and are so glad that Emily, our apprentice was able to find you a suitable holiday! We hope you have the best time :)
-Alicia (Assistant Manager)
Good Service, staff friendly and professional
We liked the fact that we did get our holiday booked as we had left it quite late to book but got the holiday we wanted. Emily was very good at her job, made us feel relaxed and explained everything we needed to know regarding our booking. She contacted us the morning of us going into the store so she could make sure we would not have to wait to see her. Only one complain regarding price of the holiday as I had already looked online and did ask if she could do anything to reduce it but we were given discount and free airport lounge(car parking but didn't need that). I checked again online when I got home and we could have saved £164 with the online price.
30 mai 2026
Réponse de Hays Travel - Spalding
Thank you for taking the time to leave your feedback.
We are delighted to hear that you were able to secure the holiday you wanted. It's wonderful to hear that Emily our apprentice provided such excellent service. We will be sure to pass your kind comments on to her, as she will be thrilled to know her efforts were appreciated.
We are sorry to hear your concerns regarding the price. Holiday prices are live and can change frequently based on availability and demand. While Emily was able to secure a discount and additional benefits for your booking, prices can move both up and down at any time. Although you noticed a lower price online later that day, there is no guarantee that the same price would have still been available when making a booking, and often prices increase after a booking has been secured.
Thank you again for your feedback and we hope you have a fantastic trip.
-Alicia (Assistant Manger)
Alica at the Spalding branch,
Alica at the Spalding branch,
Firstly I walked in on the Thursday and told her my wishes for my trip to Australia. I left it with her an hour later she rang with the perfect journey.
After running it by my cousin in Australia i went in the next day to book a few tweeks for transfers and we where there.
Great Service.
30 mai 2026
Réponse de Hays Travel - Spalding
Thank you so much for taking the time to leave this review. We really appreciate it and it was a pleasure booking your holiday. Thank you again.
-Alicia (Assistant Manager)
Stress free booking. We were given complete attention…
We were given complete attention straight away, as soon as we stepped through the door. The agent was cheerful and friendly. We didn't know even the destination we wanted to go to! She was great with her help and suggestions. The weight of the booking process was taken off our hands and has been stress free for us. She's handling booking car hire for us too. So I would say the service we've received is amazing.
7 mai 2026
Réponse de Hays Travel - Spalding
Thank you so much for your wonderful feedback! It was a pleasure helping you find the right destination and making everything as smooth and stress free as possible for you. I’m also glad I could assist with the car hire arrangements too.
-Alicia (Assistant Manager)
First family holiday abroad
We went in to see Emily on two occasions the first to look at putting together a holiday to Euro Disney and the second visit we had, had a think and tweaked it slightly and then booked. Emily was really helpful, friendly and patient with us and engaged with all our questions and needs as a family offering advice and guidance.
28 mai 2026
Réponse de Hays Travel - Spalding
Thank you for taking the time to leave us this review for Emily, our apprentice.
We really appreciate it and are glad you had a good experience in store.
-Hays Travel Spalding
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