The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily, Just an update to say that after some email correspondenc... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lisez les avis des autres
Although there were issues with the booking going through, everyone I spoke to via email or via phone call were extremely friendly, helpful and doing their best to sort out the issue
Booking on Hays website was easy.You could solve all of your travel needs in one go.Including airport parking & transfers.
Very easy process on booking. Would of been useful to see a ' what's included' during the booking process, I did not see any transfer to and from the hotel information so I spent a lot of time looking... Voir plus
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Royaume-Uni
- 03330339985
4,6
Excellent
318 avis
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Quick & easy service
31 mai 2026
Amazing experience from start to…
Amazing experience from start to finish. So easy and quick
31 mai 2026
Booking on Hays website was easy.You…
Booking on Hays website was easy.You could solve all of your travel needs in one go.Including airport parking & transfers.
6 juin 2026
Although there were issues with the…
Although there were issues with the booking going through, everyone I spoke to via email or via phone call were extremely friendly, helpful and doing their best to sort out the issue
6 juin 2026
First time using Hays online to book a…
First time using Hays online to book a short break. Very good website, easy to use. Will definitely use again.
2 juin 2026
Easy to book cheap deals
Easy to book cheap deals and overall excellent service booking process was simple
2 juin 2026
Excellent value for money
Easier than I expected. Very good value for money, with everything in. Flexible dates and routes.
11 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The discount code didn't work even…
The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily,
Just an update to say that after some email correspondence, the discount was applied retrospectively and I am happy with the service recovery. Good job Hays Travel
31 mai 2026
Réponse de Hays Travel - Website
Hello Louise,
Firstly, I would like to thank you for taking the time to post your review and we are very sorry there were technical difficulties regarding the functionality of your discount code. I can confirm that this issue has now been resolved and was an isolated glitch in the sytem.
I wanted to provide you with that explanation in the hopes it won't deter you from booking with us in the future. I will also send you an email to review your discount concerns directly.
Thank you for your understanding and please accept our apologies for the issues you faced with our system.
Kind Regards,
Ralph
Nice and easy booking
Nice and easy booking. Just what me and my party wanted at a price which was great. Can’t wait!
24 mai 2026
Easy to use.no problem with payment
28 mai 2026
Easy to book and everything was…
Easy to book and everything was explained easily so we knew exactly what we were booking and what was included for our price.
26 mai 2026
We got someone to do it for us has we…
We got someone to do it for us has we are pensioners and not good on computers
24 mai 2026
It was really good to work and I can’t…
It was really good to work and I can’t wait now till 2027
21 mai 2026
Everything was all good
Everything was all good, very easy online, probs would have gone to a branch but didn't have time
18 mai 2026
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