Helpful, friendly service and everything explained to us clearly. We have never booked a cruise before and thanks to Emily we came away feeling contented and excited!
L'entreprise a répondu
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Lisez les avis des autres
Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same f... Voir plus
L'entreprise a répondu
Jo from yate store, helped us book Thailand. Going to thailand is a dream come true and Jo did everything in her power to help me achieve this, she spent 2 hours trying to find us the dream holiday an... Voir plus
L'entreprise a répondu
As always the staff at Hayes travel were amazing. Their knowledge was amazing and able to make the recommendations we needed. Sharon was very patient and allowed us time to pick the perfect holiday... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
6 East Walk, BS37 4AS, Yate, Royaume-Uni
- 01454534036
4,9
Excellent
942 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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s friendly and efficient service
Isabel was friendly and efficient. She understood our needs and was very helpful in finding the right break for us
24 juillet 2026
Réponse de Hays Travel - Yate
,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was efficient and helpful in finding the perfect getaway for you. We hope you have a fantastic trip!
Great coustermer service
Great coustermer service. Informative and polite. All our questions answered and helpful with our medical requirements. Thanks
24 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your great comments!
Rebecca
Sharon was fab
Sharon was fab! Listened to our requirements and pulled it off! Process was easy and quick to book and pay. Thank you so much!
24 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your lovely comments, have a fabulous holiday! Sharon :)
Very helpful
Helpful, friendly service and everything explained to us clearly. We have never booked a cruise before and thanks to Emily we came away feeling contented and excited!
21 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your wonderful feedback! We are so pleased to hear that our service was helpful and clear, and that you feel contented and excited for your first cruise.
Catalina was very helpful (and…
Catalina was very helpful (and patient!)with my recent booking.
22 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your repeat business always happy to see you.
Rebecca was very helpful she explaned…
Rebecca was very helpful she explaned every think to us.she helped us fill out some forms and made me and my wife very welcome in your office at yate.
18 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your great comments, it was lovely to meet you both.
Rebecca
As usual fast friendly and knowledgable…
As usual fast friendly and knowledgable service
18 juillet 2026
Réponse de Hays Travel - Yate
Thank you Ann for your 5* review always happy to help. Cat
We had excellent service ,the reason we…
We had excellent service ,the reason we keep coming back .
17 juillet 2026
Réponse de Hays Travel - Yate
Thank you for booking, it was lovely to help you book your holiday!
Réponse de Hays Travel - Yate
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful and friendly! Cat
People very helpful and…
People very helpful and knowledgeable.very patient and nothing was too much trouble
14 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your lovely comments, have a fabulous time on your cruise! Emily
As always the staff at Hayes travel…
As always the staff at Hayes travel were amazing.
Their knowledge was amazing and able to make the recommendations we needed.
Sharon was very patient and allowed us time to pick the perfect holiday.
13 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your lovely comments and 5* review ave a great time.
Excellent customer service
Rebecca was professional, helpful and very knowledgeable when booking cruise for 2028. Hays Travel price matched another quote to secure business which in my opinion was brilliant customer service by retaining local clients. Communication and access face to face is excellent and would highly recommend.
13 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.
Great Help Getting My Booking Sorted
Cat was brilliant throughout the whole process. She was really helpful, answered all my questions, and made everything easy to understand. She also went out of her way to get me booked onto the same flight as my friend for their wedding, which I really appreciated. Great customer service from start to finish, everything was explained clearly and nothing was too much trouble.
1 juillet 2026
Réponse de Hays Travel - Yate
Thank you for the amazing feed back and 5* review so happy to help with your booking this will be a brilliant trip for you all. Catalina
Excellent nothing too much trouble
11 juillet 2026
Réponse de Hays Travel - Yate
Thank you, it was a pleasure as always! Emily :)
Sharon and the team are very…
Sharon and the team are very knowledgeable. We are always made very welcome and team are happy to sit with us until we find the dream holiday we are looking for.
25 juin 2026
Réponse de Hays Travel - Yate
Thank you for your lovely comments, have a great time in Japan, Sharon :)
Jo from yate store
Jo from yate store, helped us book Thailand. Going to thailand is a dream come true and Jo did everything in her power to help me achieve this, she spent 2 hours trying to find us the dream holiday and with our budget. Hands down the lady to go to for booking dream holidays. Jo is so friendly and funny and an absolute superstar, this woman deserves a raise. Thank you so much Jo from Yate
20 juin 2026
Réponse de Hays Travel - Yate
Thank you so much Jenna for your lovely comments, it was a pleasure to book your holiday to Thailand and I am looking forward to hearing all about it and seeing your wonderful photos when you get back, you will make some amazing memories
Kind regards
Jo
Fabulous service
Catalina as always made my holiday booking easy. From start to finish always with professionalism. Answered all queries easily.
All done with a smile 😊
5 juillet 2026
Réponse de Hays Travel - Yate
Thank you for lovely comments, have a fabulous time on your cruise, Cat :)
Excellent staff
Hayes win hands down every time
Wonderful staff
Very knowledgeable
We keep going back
Why change when you get good service
Thank you
1 juillet 2026
Réponse de Hays Travel - Yate
Thank you for your lovely comments and 5* review, Have a fabulous time.
Friendly and helpful
Friendly and helpful , Cat was amazing, I booked a holiday with her last year , nothing was to much trouble and was reassuring as booked a city trip for September and she found a lovely hotel for us
30 juin 2026
Réponse de Hays Travel - Yate
Thank you for your wonderful review and lovely comments have a fabulous time. Cat
Réponse de Hays Travel - Yate
Thank you for the glowing comments and 5* review.
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