Lookers - Ford Middlesbrough Avis 167

It wasn’t a pleasant experience at all. First of all, my booking through BookMyGarage was for £215, but when I arrived the price had increased to around £241, which was not clearly explained to me.

I also asked them to change all my headlight bulbs, and they quoted £65 just for labour to replace the bulbs, which I agreed to. While I was waiting, the mechanic came to me and said that two out of the three bulb pairs I had brought were the wrong size. I asked if they had the correct ones available, and he said yes, but they would cost £45 per bulb. I declined and asked them to simply reinstall the old bulbs.

However, I was still charged labour as if all the bulbs had been changed. After I got home and it became dark, I noticed the headlights were not set properly. The beams were pointing too high into the trees and the dipped lights were behaving like high beams.

Now I will have to visit another garage to fix the issue and pay additional labour again.

Overall, this was a very disappointing and unprofessional experience. I would not recommend this garage.

From start to finish the customer service from Adam was absolute second to none. He made sure I was all connected to the available apps that came with the car and also Adam went above and beyond to make sure I was happy before I drove my new car away

Very professional

Informative,helpful, friendly nothing too much trouble made buying our car a pleasure thanks jonny.

Friendly service. Car cleaned and vacuumed as part of vehicle health check.

Great service from start to finish, rely appreciate everything you did they went above and beyond to make my experience a good one.

Jack Vipond was a very calm person keeping me informed of what was happing with the very long wait for my car to arrive. He was very Courteous towards me and very patience. If anyone should ask where to go for a new car, I would tell them go to Lookers Volkswagen Teesside and ask for Jack Vipond. I am very Pleased with my car And most of all Happy Thanks Jack take care Grahame Robinson.

I booked my KUGA in for a windscreen washer fault. This could have been determined by simply operating the washer lever to see what the problem was. Instead I was charged an exorbitant £140 diagnostic fee in addition to to repairing a blocked filter the bill totalling £230. If I had taken it to my local garage it would have cost £25-30. I addition as an elderly disabled driver, I was unable to park in one of only two disabled spaces on the site because of unauthorised cars parked without showing a blue badge. When I complained to the reception staff I was met with only derisory interest and no effort was made to get the cars moved. (Why does a site as big as Lookers Middlesborough have only two disabled spaces?)

Just bought a 'Ford Direct' used car through Lookers, Middlesbrough. Tyler Wales was very helpful - got the car delivered from another dealer. Very smooth transaction and a good buying experience. I would certainly recommend.

Warm welcome and friendly service from the Lookers Ford Middlesbrough team as always.

Since owning a new Ford Puma ST Line we have discovered that the chrome gearstick has a very thin coating of chrome over a yellowish brass type metal, which is very easily scratched if e.g. wearing a wedding ring. Despite having driven only 26000 miles the gearstick surface now looks like a brass yellow colour because the thin chrome has worn off. We are disappointed that Ford did not use a solid chrome finish rather than a cheap veneer over a different colour metal. When we approached this local dealership they asked us to bring the car to the dealership, but subsequently refused to replace the item under warranty because they implied it was caused by wear and tear (scratched) which is not covered by warranty. We feel that their decision was unsupportive and also calls into question the quality of materials used by Ford in their latest models. We have never experienced this issue with Ford or other cars before so feel standards have definitely fallen there. Perhaps Ford should now advise all their new customers to remove their wedding rings every time they wish to drive their new cars because the cheaply made parts can no longer withstand normal wear and tear?

Paul Thurwell, an absolute gentleman who went above and beyond to arrange, deliver and have our car ready to be collected within 5 days. Ford Puma and the exact colour we wanted plus a lovely car to drive.
I would highly reccomend this dealer and the staff are outstanding 5 stars all round.

Many thanks again Paul, i owe you a pint mate.

Kind Regards
Andy Cooper

Jay Alderton went above and beyond to help me with my first car purchase. I saw a car listed online in the South Shields branch and Jay arranged for the car to be sent to Middlesbrough. He kept me updated throughout the process.

I am extremely pleased with the purchase and the outstanding customer service provided. Thanks.

excellent service
quick check in and car was serviced and cleaned by lunchtime

Good friendly efficient service Happy with the work A good experience I would recommend them

Got book in for service straight away every thing good

Booking the service was simple At reception Lizzy was super helpful and kept me updated on the progress of the inspection and service which was all completed ahead of schedule.
Lizzy made the experience a very good one.

Chole and Sarah in Customer Services dug us out of a hole by expediting the repair to our car in time for us to get away on holiday, with the reassurance of a courtesy car should the repairs take longer than expected.

The lady who dealt with me at reception was an absolute delight. She was extremely courteous and managed to speed things along so that i didnt have to travel back home.

Ease of handover
Kept well informed throughout
All work finished in good time