Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... Voir plus
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Lisez les avis des autres
I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... Voir plus
L'entreprise a répondu
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... Voir plus
L'entreprise a répondu
Not sure if the staff are rude because the store is closing down, or if the store is closing down because the staff are so rude that there's now a lack of customers. I don't know what you're going thr... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Andover
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
29 High Street, SP10 1LJ, Andover, Royaume-Uni
- 01264 316877
4,9
Excellent
337 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer service at Millets…as per.
Amazing customer service at Millets today. They are always so helpful.
The store is the go to for all my outdoor wear.
Credit to the team for their professionalism.
19 novembre 2023
Avis spontané
Réponse de Millets - Andover
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Outstanding service as always from…
Outstanding service as always from friendly and helpful staff.
11 novembre 2023
Avis spontané
Réponse de Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
5⭐️ Lady was very helpful and…
5⭐️ Lady was very helpful and knowledgeable.
9 novembre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
UPS drop off service quick and clean.
8 novembre 2023
Avis spontané
Réponse de Millets - Andover
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Customer Service
Absolutely outstanding customer service relating to an issue with an item of footwear for my husband. The female assistant had no hesitation in resolving, to his complete satisfaction, his concerns. She was extremely helpful, pleasant and patient in ensuring he found an alternative item which suited him completely. She is a credit to Milletts in Andover.
25 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Really helpful staff in the Andover…
Really helpful staff in the Andover store, as always.
24 octobre 2023
Avis spontané
Réponse de Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service and friendly and…
Excellent service and friendly and helpful
22 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very good Customer service
Kerry and Charlie were extremely helpful, for me buying waterproof trousers & jacket and advice to help keep them waterproof in the future.
20 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very impressed with the level of…
Very impressed with the level of service and warmth of the Staff in Andover Millets. It was a welcoming experience, very knowledgeable and helpful staff.
20 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Brilliantly helpful staff member who…
Brilliantly helpful staff member who knew what we needed and gave us great advice and was very polite and helpful with a smile on her face
20 octobre 2023
Avis spontané
Réponse de Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
What’s important
Knowledgeable, Friendly and responsive staff.
They provided an affordable solution
Thanks
16 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Andover store 1 Online 0
I ordered 2 pairs of Peter Storm trousers online both 36l I received one pair today but had been sent 36s.
I went to the Andover store to see if i could exchange them for the correct size
The 2 lovely ladies were great and rectified my problem quickly and they were so friendly! A credit to the company!
Thankyou so much! Fingers crossed the second pair will be correct when they arrive!!!
14 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi Sharon,
I hope you're well and thank you for leaving us such a great review.
I am sorry to hear that you received the wrong size, however I am happy our store was able to fix this quickly for you.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@millets.co.uk and quote us the TrustPilot reference number: TP2192 along with the order number and the full billing address including postcode.
Kind regards.
Millets Online Review Team.
Very helpful staff
Very helpful staff. Bought a pair of merrils recommended by the manager, and they’re excellent. Great service!
8 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Exceptional service and customer care
Exceptional service and customer care. I always make a point of going directly to the shop for my purchases because the staff are always so helpful. Purchased a new jacket and fleece 4/10/23 the young lady who served me and has been working for millets for a number of years is a real asset to millets.
4 octobre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Always welcoming and very supportive.
Always welcoming and very supportive.
I needed to return an item I had bought. Very helpful in sorting this out.
Really appreciated.
21 septembre 2023
Avis spontané
I went into the Andover store with a…set of walking poles
I went into the Andover store with a set of walking poles I was having problems setting up.
The 2 female assistants were very helpful, sorted and set up my poles and assured me I wasn’t the only person who’d had problems!
Looking forward to my trek up Pen y Fan next week 😂
16 septembre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Brilliant service and quality products
Brilliant service from the two members of staff in the shop. Proactively asked if I needed any assistance when entering the store. Service was very friendly, knowledgeable and efficient. Great choice of quality walking boots and shoes on display and in stock. Five stars all puns!
16 septembre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly staff as always 😊
Greeted with a smile and hello by the two staff members as I walked in and they made sure to offer me some assistance with shopping. Ellis gave me some great advice about walking socks and informed me on details I wouldn’t have thought of when it comes to hiking/long walks. Very friendly and helpful staff as always.
26 août 2023
Avis spontané
Réponse de Millets - Andover
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Exceptionally helpful and knowledgeable…
Exceptionally helpful and knowledgeable staff
13 septembre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff were so helpful
The staff were so helpful! Especially Charlie and Kerry! They helped me find my
Luggage tags I needed!
8 septembre 2023
Avis spontané
Réponse de Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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