The staff at the Southend on Sea, Essex store were fantastic at helping me and my son with our purchases. they spent time going through our various options on the items we needed. Then when they d... Voir plus
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Lisez les avis des autres
Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... Voir plus
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I ordered from online AND walked into my nearest store, both were very productive and I got most of what I needed each time. The staff are friendly and very helpful in the Southend store. Delivery too... Voir plus
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I haven’t received my purchase or a reply to an email I sent asking when I can expect it!
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Southend
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
4/19 York Road, SS1 2BH, Southend, Royaume-Uni
- 01702 418316
4,9
Excellent
498 avis
Demande des avis aux clients
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Réponse de Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amy and Ruby were really knowledgeabe
Amy and Ruby were really knowledgeable and helpful. I would definitely recommend buying your outdoor gear here
9 avril 2024
Avis spontané
Réponse de Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Lisa hope you…
Great service from Lisa hope you continue in Southend!!
5 avril 2024
Avis spontané
Réponse de Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent and prompt service.
Excellent and prompt service.
Lovely product.
Great fitting coat, in a fab colour.
Great value too. 👏
4 avril 2024
Réponse de Millets - Southend
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Long time customer
I have been coming to this store for eight+ years. It's where I bought my first tent when I had no idea what I was doing and the staff in the store helped me with what I needed all those years ago and to this day the service has been impeccable. And the staff throughout the years have always had the item or answer for what ever outdoor question or expedition you had.
2 avril 2024
Avis spontané
Réponse de Millets - Southend
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Amy and her colleagues
Amy and her colleagues have been wonderful. So helpful- fitting the children for rucksacks, and talking us through all the different tents. Brilliant service.
30 mars 2024
Avis spontané
Réponse de Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
EXCELLENT service!!!! for real!
josh is the man. honest and really good advice. i really appreciate the excellent help given, he gave us lots of info on our choice of tent. if i need any more gear this is the place!
30 mars 2024
Avis spontané
Réponse de Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Finding the right shoe a challenge
Finding the right shoe is often a challenge, good selection to choose from and Stephen was very helpful in finding the right pair for myself and my wife.
26 mars 2024
Avis spontané
Réponse de Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent selection and helpful…
Excellent selection and helpful service. We were very quickly supplied with just what we needed for our travels thank you to Stephen for his help.
25 mars 2024
Avis spontané
Réponse de Millets - Southend
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Josh was very helpful with me finding…
Josh was very helpful with me finding everything I need for my first climb of Snowdon! Highly recommend this store, very helpful staff who know their stuff!
22 mars 2024
Avis spontané
Réponse de Millets - Southend
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
New walking shoes
Needed to buy a pair of walking shoes but had various issues with my feet and the type of fit required. I had already tried unsuccessfully at a nearby large store with no success so did not have much hope of finding what I needed. I was helped by Zoe, who after I explained the problem she was able to instantly make a recommendation within my budget. Tried the recommended shoes which fitted perfectly. Very happy with the knowledgeable and prompt service.
18 mars 2024
Avis spontané
Réponse de Millets - Southend
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Amy was super helpful
Amy was super helpful, great experience and lovely big clean store 5 *****
17 mars 2024
Avis spontané
Réponse de Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent friendly helpful staff at…
Excellent friendly helpful staff at Southend store. Today I was served by Sarah who was so helpful in advising me about a new pair of walking boots. Nothing was too much trouble and as a result of the customer service I had no hesitation in making a purchase. Fantastic thank you Sarah!
13 mars 2024
Avis spontané
Réponse de Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Customer service
Customer service is excellent they helped with everything I needed
12 mars 2024
Avis spontané
Réponse de Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Bought a cracking pair of walking shoes…
Bought a cracking pair of walking shoes with expert help from Amy
9 mars 2024
Avis spontané
Réponse de Millets - Southend
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Brilliant boots
Very informational, service was brilliant, excellent range of boots, picked up some braisers and could not complain with the feel of them, hoping to wear them in soon!
8 mars 2024
Avis spontané
Réponse de Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great service by Josh
8 mars 2024
Avis spontané
Réponse de Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Visited southend millets today looking for footwear and clothing for a bootcamp residential…
Visited southend millets today looking for various items for a bootcamp week I'm going on. Staff very helpful, specifically Sarah helped me find soft shell gilet and fleece top which I needed. Sarah seemed really knowledgeable about the product-able to explain to me the benefits of the particular walking boots I was looking at. Recommend this store. Good customer service. 👍
29 février 2024
Avis spontané
Réponse de Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service and advice from Josh on…
Great service and advice from Josh on walking boots and socks
29 février 2024
Avis spontané
Réponse de Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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