Richer Sounds - Chester Avis 

I went to the Richer Sounds shop in Chester to explore whether it would be possible to link bluetooth headphones/earbuds to my ca 8 year old Panasonic TV. Jon checked my TV and explained that it would be possible with a MEE transmitter.
Consequently I ordered one and collected it the next day.
Jon explained how to connect it.
I went home, followed his instructions and, after a few tries with Bluetooth settings on my earbuds, I was able to connect them.

The discussion ranged through a number of similar products in a quite impartial way. All quotes emailed at the time for me to go away and research before placing an order. I phoned with a couple of further questions and was given the information I requested. A very efficient service.
Craig was very easy to discuss things with. The final price I was given was extremely competitive.

Excellent click and collect service.
Fantastic staff in the Chester branch.
Will use again and so should you...
By the way, the Wiim Ultra/ Vibelink combo sounds superb for the price.
Thank you.

Staff friendly but it seems they've been told to try and get the customer to spend more money than they want too.

Fantastic service from Craig who as well as being very knowledgeable was (more importantly for us) honest about perceived differences in value for money. This is an outstanding benefit when you are making purchases and the reason we returned to Richer Sounds, albeit for different equipment this time. Patient, too. Many thanks.

Sales staff where friendly informative and knowledgeable. The products where well displayed and easy to understand however the equipment package i purchasedwas lacking. It was a 7 point surround package but only came with 5 speakers and no speaker wire . As a bundle it should include the extra speakers and speaker wire it would make the product more desirable as it would be a one stop shop and I wouldn't have to wait to purchase the extra 2 speakers and purchase the wire separately. The price was fair the service great staff amazing and friendly and helpful.

Consistently good pricing and customer service. What more do you need!

Staff are always friendly and ask good questions to understand your needs what you are looking for and then offering products that meet your needs and budget. Everything I have bought I've been really happy with.

Had an issue with in-store refurb / clearance item that wasn't up to the usual / expected standards. Possibly this put the store staff in a predicament. Accessories missing etc, poor cosmetic order. After some back and forth , the issue was ameliorated by customer relations. I can't fault this response , despite previous inconveniences.

In essence, the company went out of the way to rectify issue.

Very knowledgeable staff and very helpful. No pushy sales pitch, they just helped with what I wanted. I’ll be shopping there again.

Jon listened to what we were replacing and what we now needed. He pointed us in exactly the right direction for the shape of our room, its sound handling capability and the size of our tv and recommended the perfect soundbar and sub to fit our needs.

The service was attentive, polite, informative and helpful and I felt comfortable, knowing that I was being looked after properly by a team really does care for its customers.

No sales pressure. Just qualified knowledge and sound advice.

Very pleased with the entire transaction from start to finish and I trust Richer Sounds, Chester to serve you admirably with everything you need.

A great experience from start to finish . We rang the local store and they price matched a soundbar that we wanted and delivered it a few days later.
It was nice to deal with a real person who answers the phone and rang us back promptly with a price match. Helpful and polite all the way through. Will recommend Richer Sounds to everyone!

I've known of Richer Sounds for years but had never shopped there. I needed a new TV and thought I'd get a soundbar and sub too. I wanted a bit of advice so thought I'd pop in. I was really surprised how supportive they were. Some shops will push you to purchase more expensive products but they listened to what I wanted and the budget I had. Great advice and super helpful. Thanks Richer Sounds and thanks to Jon and Jospeh at the Chester branch.

Come on time thanks

Good advice (phone and in-store in Chester) on the choice of my first streamer and then to consider using the DAC on my Roksan K3 CD player (also from RS) which, on testing, gives a broader soundstage. The CA DAC is good but Roksan has the edge and all works well through the old but rock solid Nait 2 amp!

Staff were very informative and attentive. They kept us updated on delivery of goods.
Would recommend Richer Sounds and will certainly buy from them again.
Richer Sounds prices are excellent.

I knew what item I wanted. Richer Sounds had it for the right price. Ordered online and collected in store a few days later. Good comms. Speedy collection. No issues at all.

I had not received my £10 discount for registering with Richer. Quickly sorted.

The staff at Chester Chris and Ewan were excellent and made the purchase easy and the delivery was exactly as stated on time

Always go to Richer sounds for audio and visual equipment and they were great this time as always! Great advice, very knowledgeable and friendly style with demos. They recommend to budget with their real experience of everything