We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... Voir plus
L'entreprise a répondu
As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... Voir plus
L'entreprise a répondu
My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
40 High Street, SL4 6BD, Eton, Royaume-Uni
- 0333 900 0087
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would use again
People were very pleasant to deal with and my requests were dealt with efficiently and effectively. The unit I purchased was as described and arrived within 24 hours of purchasing. Good service overall.
23 janvier 2026
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always spot on
totally professional
i have always used Richer Sounds
They know what they are talking about and always give spot on advice
Will never go anywhere else for TV/Hi-fi/Tech stuff
22 janvier 2026
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered online and chose click and…
Ordered online and chose click and collect, collection was easy from the Eton store .
22 janvier 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review!
Fantastic service
I went into view a Samsung TV and James couldn’t have been more helpful. He not only had excellent product knowledge , he also gave me grey advice about installation.
The price match was quickly honoured too
19 janvier 2026
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
My visit to the Eton in Windsor store…
My visit to the Eton in Windsor store was really good the team were very helpful. Kurt explained the whiim smart speaker product very well I've installed it ok and it sounds great.
20 janvier 2026
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff were all very helpfull.
The staff were all very helpfull.
My requirements were complicated for compatability reasons.
The staff knowledge was superb.
Delivery time was faultless and pricing very reasonable.
Thanks to all
12 janvier 2026
James was excellent with his help and…
James was excellent with his help and knowledge
10 janvier 2026
Réponse de Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I have purchased a full 4.2.1 Klipsch…
I have purchased a full 4.2.1 Klipsch Atmos and Onkyo theatre system - well basic set up with a view to expand upon. More suround speakers with zone ability and even grow the system to other rooms and the garden. I have now also invested in some more speakers to complete the system, the purchasing of these was an interesting venture and one that differed from my original purchase but i have finally got a system that delivers what I set out to achieve. I am a very keen audio enthusiast so I have lots of questions and will want to grow my system / hub even further. I've also had some great information form the on line team too. I look forward to discussing my garden audio system in the near future.
8 janvier 2026
Réponse de Richer Sounds - Eton
Thank you for the feedback although it's so disappointing that the colleagues let themselves down after such a positive start of course and I am really sorry about this.
Either myself or a senior member of member of my team will follow up with you directly to get more details of what happened and as well as investigate further with the colleague concerned, resolve the matter to your satisfaction..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds are consistently excellent
I’ve bought many items over the years from Richer Sounds as I used to live across the road from one. I needed to buy a gift at short notice and noticed a great price on an Audio Technica LP60XBT turntable. Was looking to collect from local store in Watford but they didn’t have one in stock. The helpful staff member I spoke to on the phone found me one in Windsor and I was able to call them to reserve and collect one easily. All at a lower price than a well known online behemoth that doesn’t pay its fair share of tax, treats workers poorly and has ruined the high street!
3 janvier 2026
Réponse de Richer Sounds - Eton
Thank you for your 5 star review!
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Long-term happy customer
I’ve always gone to RS for any AV kit, so it was a no-brainer to go to my ‘new’ local branch to discuss projectors. As expected (all the staff are great in every branch) James was really patient, knowledgable and professional; setting my misunderstandings straight and ensuring I got the right stuff for my installation. The demo room was put to good use, and convinced me to invest. Purchasing, delivery and admin all really easy. Proof that there’s no substitute for visiting the experts.
31 décembre 2025
Réponse de Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Eton
Thank you for your 5 star review!
Excellent service from Zak.
26 décembre 2025
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant team to work with on my home…
Brilliant team to work with on my home theatre set up. Always willng to help. Thank you James, Zak, Kurt and Mark. Amazing customer service 😀
31 décembre 2025
Avis spontané
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
DP-29F
All requirements met.
A budget turntable Denon DP-29F at £99 is great value with Denon Quality.
16 décembre 2025
Réponse de Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.