Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions. This is on top of a price without the physical shop premium.
L'entreprise a répondu
The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... Voir plus
L'entreprise a répondu
Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
10 London Road, GU1 2AF, Guildford, Royaume-Uni
- 0333 900 0050
4,9
Excellent
1 k avis
Demande des avis aux clients
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Réponse de Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful staff
Helpful staff, great to be able to buy from a real shop and prices beat a lot of internet retailers.
21 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
the staff were very helpfull
19 mars 2026
Réponse de Richer Sounds - Guildford
Thank you for your 5 star review!
Great advice from the Guildford branch…
Great advice from the Guildford branch as usual, purchased a Wiim Ultra which sounds fantastic plugged in to my older separates.
20 mars 2026
Réponse de Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent advice and demonstration from Daniel
Excellent advice and demonstration from Daniel, DM019 in Guildford which was followed up by an email. I planned to purchase direct from the Guildford store but was not able to return due to work committments so purchased on line. However the advice in store was essential.
16 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
Staff were really helpful and engaged
13 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
Went in with a clear vision of getting…
Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.
Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x
14 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Guildford
Thank you for your wonderful feedback
Very helpful advice
Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.
29 janvier 2026
Réponse de Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service as always
As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.
7 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
Helpful advice and guidance
Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.
9 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for the positive review. We’re really pleased to hear that you got the right assistance from our Guildford team, and that everything ran smoothly from your initial enquiry right through to delivery.
If there’s anything else we can help with in the future, or if you’d like to share any further feedback, please feel free to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Guildford
Thank you for your wonderful feedback
Staff were very informative and…
Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.
2 mars 2026
Réponse de Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always had great service the place to…
Always had great service the place to go av gear 👍😁
23 février 2026
Réponse de Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff and good advice
I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.
25 février 2026
Réponse de Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Roland and the team are very helpful on…
Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.
25 février 2026
Réponse de Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great product at a very good price.
Great product at a very good price.
Ordering on line very easy and it came very quickly
19 février 2026
Réponse de Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Great AV shop
1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)
14 février 2026
Réponse de Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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