Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time. I first st... Voir plus
L'entreprise a répondu
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Voir plus
L'entreprise a répondu
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
2 Providence Square, ST1 2LQ, Hanley, Royaume-Uni
- 0333 900 0060
4,9
Excellent
2 k avis
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Another great experience at richer Sound's Hanley
Always a great experience at richer Sound's Hanley.
All the staff are helpful, knowledgeable!
Can't recommend this store enough!
⭐️⭐️⭐️⭐️⭐️
5 février 2026
Réponse de Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Highly recommend
This for me is the best store I’ve visited. Very friendly and knowledgeable staff. Came away with the perfect equipment for what I needed based on their recommendation. Will definitely be going back again soon
4 février 2026
Réponse de Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Denon hi fi
Good service and responses to telephone enquiries
Good advice from in store manager
Product competitively priced
Discount given
4 février 2026
Réponse de Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Price Match Done Well
I dealt with the Hanley branch via email to get a price match on a new TV. The queerie was dealt with very quickly and the price was matched so I immediately placed an order for the TV. Thank you for excellent quick service.
29 novembre 2025
Réponse de Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service. Polite, friendly staff. Kept informed of my order status.
1 février 2026
Réponse de Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Decided to attend the Hanley store…
Decided to attend the Hanley store rather than purchasing online having been more than happy with a previous purchase there. Really pleased I did. Excellent and friendly service, good advice and purchased a hi-fi system not available online.
31 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Hanley
Thank you for your wonderful feedback
All good👍…
Very helpful in the shop,the product wasn’t available in shop but would be delivered,it took almost a month to be delivered,it all was very smooth 👍
31 décembre 2025
Réponse de Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service! We purchased our TV from the Hanley store, where the staff gave us plenty of their time and shared their honest experiences to help us make the right decision. We received a thorough in-store demonstration, and when we returned a few days later with additional questions, they again took the time to assist us.
The whole experience felt both professional and relaxed. We never felt pressured to buy anything — just genuinely supported with expert advice.
Delivery was also excellent. The team who brought the TV were kind, helpful, and even let us know exactly when they would arrive.
Overall, our experience with Richer Sounds was outstanding, and we would not hesitate to use them again.
17 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really great guys at the Hanley branch
Really great guys at the Hanley branch. A special shout out for Chris who sorted a great deal on a pair of monitor audio silver 100 7gs. Very impressed with the level of service and knowledgeable advice. Offered a trial on the speakers which after taking home found they re amazing so definitely keeping.Have been a customer for years and will continue for many more. Thanks
25 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Hanley
Thank you for your wonderful feedback
Manufacturers Customer Service
Your agents have been very good and helped every time I had problems and would not hesitate to buy of you again.
What I am absolutely annoyed with is the manufacturer’s customer service which was diabolical Thanks
22 janvier 2026
Réponse de Richer Sounds - Hanley
Thank you for your 5 star review!
It was a pleasure to shop without a…
It was a pleasure to shop without a sales person breathing down your neck.but all the staff were friendly when approached and very informative on the products.Leigh,the assistant who served us,answered all our questions and concerns,he was extremely helpful.we came away with an LG oled tv,which we are really happy with.would definitely go there again and highly recommend.
17 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Simply The Best !!!
Fantastic choice of TVs
Fantastic Price
Fantastic 6 yr warranty
Fantastic Service
20 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Simply the best
Great service,fantastic price ,had my last three TVs from Richer Sounds,would definitely recommend
17 janvier 2026
Réponse de Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
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