Richer Sounds - Kingston Avis 

Good customer service

Ordered tv from website and had it delivered to local shop.Easy collection,friendly staff ,all good. Very pleased with my purchase so far.

Given good advice, and chance to try on noise cancelling headphones, and decide which pair suited me best. Courteous and helpful service as always at Richer.

Richer Sounds always offer an excellent service. Competitive prices and knowledgeable, helpful, staff.

It’s always so reassuring to purchase from Richer Sounds when their stock can be accompanied with a 6yr guarantee and a reliable home delivery service.
Big thanks to the staff at Kingston branch.

Had an issue with a speaker that needed a suspected firmware update. Was nervous about doing myself so took it to the Kingston store (where the purchase had been made) to see if it was in fact the required solution.
Terry was great, ran thru it all with me and then did the upgrade on my behalf to ensure it was done properly. Top service!

Being able to talk to one helpful customer adviser several times to get information, advice, prices and sort delivery and collection dates.

The staff are very knowlegable and don't put excessive pressure to buy something. They listened to what I needed and wanted, set up a second system to demonstrate to give me options and were very helpful in deciding what to buy.

Dan is Friendly and knowledgeable and you always get the best deals. Brilliant communication with the staff and always available at the drop of a hat for any questions. Solution based. Richer Sounds forever!!

Went to pick up for collection. Friendly staff and quick collection

I phoned ahead to check availability of product and Terry was professional and efficient and when I arrived at store I was welcomed by his colleague (possibly manager) who called Terry and he continued to be professional and we discussed other products before I made my purchase. Highly recommend and will use again. 10 out of 10

Great experience at Richer sounds, got good advice from helpful staff and the order and collection of the TV was very smooth. Would recommend.

Was very easy to buy a new tv from these guys. Im very happy with the service too..

Outstanding service, and Sunil was only too happy to explain the set up and outstanding features of the new purchase of a larger TV.
Very happy to have free 6 year guarantee
I have been a loyal customer of Richar Sounds for over 12 years and they are always more than happy to ensure I have ongoing service.

My original tv stopped working 5yrs and 9 months into the 6yr warranty period, I called customer service who advised me the tv was no longer made nor could be repaired I was offered a figure of compensation towards a new tv, no ifs nor buts no quibbling. TVs have progressed a lot in 6 yrs therefore the offer would have bought a better spec tv than the tv I had. I accepted the offer added more £ and bought an even better spec tv. Customer service arranged this for me very easily and quickly, I called my local store who arranged a new tv which was delivered in two days of my original call to customer service. Five stars.

Very helpful staff, reserved a TV model for me and gave me a great price on it. Would definitely shop here again.

Staff were ready to discuss issues and options, took time to describe alternatives and gave reasoned arguments for suggested solutions

I wanted to buy 32in TV and there was Hisense for £199, but Costco did same model for £159. RS couldn’t price match (they I have to say include the membership £ in comparison which is ridiculous) but they did offer me A Cello TV (with 7 years warranty) with massive reduction down to £179. I really always like to buy all my AV from RS as I get good advice. They did enough to tempt me and i collected next day at Stockport branch.

The speakers had been ordered via click-and-collect. The staff at the collection branch in Kingston were courteous and helpful, and also advised allowing the speakers a play-in time - and to avoid driving them at a loud volume too soon.