Richer Sounds - Kingston Avis 

1 575
TrustScore 5 sur 5

4,9

72A Richmond Road, KT2 5EL Kingston, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,9

Tous les avis

(1 575)

23 803 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great price TV and soundbar package

Great price TV and soundbar package. LG G5 55 LS

Great TV. Clear and bright picture and the soundbar makes the sound rich and more enjoyable.

Richer Sounds well done. Thank you for bringing better than online prices to our High Street.

27 novembre 2025
Noté 5 sur 5 étoiles

Great service

Great service, very helpful staff and really quick delivery all at a very competitive price with a6 year warranty thrown in, What's not to like!

26 novembre 2025
Noté 5 sur 5 étoiles

Great service from start to finish

Liam was brilliant from start to finish. Very professional. He directed me on what needed to be done to relocate my TV with minimum disruption and what products to buy. The team in Richer sounds showed me the products and made the buying process easy and as cost effective as possible. Would highly recommend.

1 novembre 2025
Avis spontané
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Fantastic service from first call to…

Fantastic service from first call to delivery, very polite and helpful staff. I have purchased item before and the great service is still very much there. Great delivery and delivery updates. I wish I had a closer store, but having said that it's probably better I don't otherwise I would probably be in buying too much because they can't be beaten on price, products and services

24 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very professional

Very professional.
Informed via email and phone of the status of my order.

21 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

R.S. Kingston Branch - Great team

R.S. Kingston branch - Great team. THANK YOU for your business!
Very recently my OLED TV developed a fault (vertical white strip across the screen) and as I bought it from them with 6 Year extended warranty they were the first to approach. As the TV is 65" I needed to make a claim and deal with it on-line directly with Panasonic and their approved maintenance provider. So I went to the branch and the team there guided me trough the process. Later on when I made my claim the maintenance provider have asked additional info about the product and I had no idea about and at that time R.S. Kingston Branch were quick to response and provide me with all what I need as well and re-assured me d that I am covered.
Great team, Quick, comprehensive and professional response. Quite understanding too that I was under stress.
Happy to be their customer. Happy to have them nearby. THANK YOU ALL R.S. Kingston Branch!
For the rest out there reading this review - have no doubt you are in good hands and give a try their services.

21 novembre 2025
Noté 5 sur 5 étoiles

Five stars for Richer Sounds!

First of all, my Wharfedale 9.0 speakers are just what I needed. They sound good, take up less shelf space than the Sony ones they replaced and are definitely an enhancement to my sound system.
On a personal note, we have been fans of Richer Sounds for many years and have bought several TVs, amplifiers and CD players from you. The staff in your Kingston branch were, as always, friendly, interested, knowledgeable and extremely helpful. It was predictably a very enjoyable experience for me. In particular, Callum couldn't have been a better salesperson and it was a pleasure to talk to him and Dan. All in all, another satisfying Richer Sounds experience! Thank you.

19 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great Customer Service!

I rang to enquire on the availability of a product which is no longer sold by NAIM. Karl at the Kingston branch was very helpful, managing to track one down for me.
It was delivered to Kingston quickly and was exactly as described, ie perfect condition despite being a return trial item.

14 novembre 2025
Noté 5 sur 5 étoiles

Support the British High Street

Richer Sounds has a very competitive deal on a new LG OLED TV, and Miles was most helpful in helping me finalise my order.
Happy to support an independent British high Street store!

17 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Super friendly

listened and really tried to help, and they did!

15 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 3 sur 5 étoiles

Richer Sounds service was fine and…

Richer Sounds service was fine and efficient.
However the Humax Aura I purchased did not have some attributes. 1. the remote batteries were dud 2. the remote is poorly designed and feeble in construction and will break; 3. the sign up is difficult without clear instructions in the meagre booklet or the large online manual; 4. nowhere is it mentioned that some BBC progs cannot be recorded and only available on i-player, thus requiring, yes, pen and paper as a memory jog.

13 novembre 2025
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Réponse de Richer Sounds - Kingston

Thanks for your feedback and kind words on our Kingston team which I will of course pass on. I'm sorry however that you aren't completely happy with your new purchase, and will arrange for our customer service team to contact you and help resolve things..

seniorcomplaintsteam@richersounds.com

Thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Helpful Staff Making Buying a Pleasure…

Your staff were sympathetic and most helpful in giving me full credit for some troublesome earphones and so I bought soundbar instead. I even got free delivery for the next day. That's great customer service - always a pleasure to buy from Richer Sounds

11 novembre 2025
Logo de Richer Sounds - Kingston

Réponse de Richer Sounds - Kingston

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Great service

A very fast, simple and smooth transaction that took care of everything that I needed to get set up with a new tv and sound system.

6 novembre 2025
Avis spontané
Noté 4 sur 5 étoiles

An excellent product

We are very happy with our purchase but felt under pressure to buy this item which, though clearly better than the one we were interested in, was considerably more expensive. Could commission have been involved?

9 novembre 2025

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