Richer Sounds - Preston Avis 

2 840
TrustScore 5 sur 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy process of buying the TV. Harrison was very helpful and patient. Delivery was straightforward. The guys were helpful and pleasant. Great service, great price and great guarantee. Thanks

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(2 840)

23 511 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 avril 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 avril 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 avril 2026
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Réponse de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 mars 2026
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Réponse de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 mars 2026
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Réponse de Richer Sounds - Preston

Thank you for your wonderful feedback

Noté 3 sur 5 étoiles

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Delivery exactly as required and…

Delivery exactly as required and television first class

1 avril 2026
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Réponse de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 avril 2026
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Réponse de Richer Sounds - Preston

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 mars 2026
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Réponse de Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 mars 2026
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Réponse de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Shop staff very responsive and helpful

Shop staff very responsive and helpful. Very competitive product price and rapid (next day) delivery.

24 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 mars 2026
Logo de Richer Sounds - Preston

Réponse de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 mars 2026
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Réponse de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

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