Richer Sounds - Prestwich Avis 

2 143
TrustScore 5 sur 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 415-419 Bury New Road, M25 1AA, Prestwich, Royaume-Uni

  • 0333 900 0042

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(2 143)

24 030 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Noté 3 sur 5 étoiles

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Received great service from Ellis who…


Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

9 juin 2026
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Réponse de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Richer Sounds Prestwich

Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

8 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Best audio and visual company by miles.

I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

9 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Good website

Good website, easy to order new TV. Expensive sound bar included in price. Quick delivery.

16 novembre 2025
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great service

Great service, sorted my mistake with the delivery option and we always get a good price and lengthy warranty. What's not to like?

6 mai 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Ellis was great

Ellis was great, made sure we got the right TV and stand and also price matched.

6 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Richer sounds have been my 'go to'…

Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.

5 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Good advice

Good advice
Next day delivery
Very helpful

2 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent advice and customer service.

I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.

2 juin 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Hisenses tv

You had the tv there at your store unlike curry's 3o pound delivery next day argos no better no store near me had one in stock you did you won hands down thank you

31 mai 2026
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Réponse de Richer Sounds - Prestwich

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

New TV Day!

Staff in store were quick to help, professional and polite. The show room is small but well laid out and it was great being able to see the system in person, even though I already pretty much knew what I wanted. Delivery service was also great.

29 mai 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great servicer and knowledge,

Great servicer and knowledge,
Very friendly

24 mai 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

I googled for a 24 inch TV for my…

I googled for a 24 inch TV for my caravan and Richer Sounds showed as the cheapest due to a club deal extra saving by quite a long way and when I checked there was a store reasonably local in an area I was picking something else up from so called in to pick one up but they had sold one the previous day or two and was waiting for stock so delivered one free of charge within 2 days so can't ask for better than that and was served by Andy who was very knowledgeable and customer focused.

23 mai 2026
Logo de Richer Sounds - Prestwich

Réponse de Richer Sounds - Prestwich

Thank you for your 5 star review!

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