Richer Sounds - Sheffield Avis 

Wonderful service. Very efficient help when choosing
My TV. With help I made my choice on Sunday
TV delivered on Monday. Thank you

Ollie was excellent at helping me to choose the right components to my new hifi.

I always use Richer sounds and they are really helpful and the prices are extremely competitive.
My last purchase was an Ortofon Concorde Blue, I went into my local branch and as usual the members of staff were friendly and helpful, I enquired about the stylus and was advised this particular product was designed for DJ’s for scratching, I was a little confused based on my research on the manufactures site and was offered a few alternatives but didn’t make a purchase due to my confusion,

I emailed Ortofon with the advice I’d been given by the store and they said the information given by the sales person at Richer Sounds was incorrect and the Concorde Bluewas the correct choice.

After I received confirmation I ordered the stylus online from Richer Sounds and it arrived in time, I fitted it and it’s amazing, I’m not blaming the gentleman in store as they can’t know everything, my advice is if in doubt e mail the manufacturers.

They almost lost a sale

After sorting through OLED tv's on line and getting close to te one for me noticed that Richer Sounds seemed to have all the best prices and the bonus of a 6 year warranty included in the price. Always been happy with Richer Sounds on previous purchases so decided to go there and have a look at the TVs I was considering in the flesh. As soon as I walked in I saw which one I would be buying which was the same make as the one that had just gone faulty after 8-9 years solid service.The shop guy did not hassle me just answered all my queries and told me about free next day delivery which was ideal so I got my wallet out. Everything went great with delivery and TV is as good as it looked in the shop. Used to use Cole Brothers some times but now they have abandoned Sheffield would not consider buying without seeing, The Richer Sounds deal was better than theirs anyway. Excellent Thankyou!

Fast prompt delivery

I’d definitely use Richer Sounds again!
Unfortunately there was a fault with the first tv I’d ordered but it was replaced the next day with another with no quibble whatsoever.
Olli and his team kept me in the loop and I was very impressed with the service I received.

Staff are always attentive and knowledgeable and the fact that if there is no stock of the item required they can nearly always get it next day and even deliver to customer at no cost.

Geoff was really helpful and patiently allowed us time to consider what we really wanted. Would definitely purchase from RS again.

Excellent advice and detailed info about the product.
I have used Richer sounds for many years and will continue to do so.
Also the price.

Good service as ever, good product knowledge.

Excellent service and delivery. Unfortunately the Humax 6000T would not function correctly due to it's smart tuning feature and many other design faults. The return and refund was simple and fast, which is unusual these days. Always my preferred location for AV products.

I liked the fact that i got advice over the phone about the speaker cable I wanted was no longer available.And that it's equivalent would be about six pounds a meter. "come in and we ll sort you out"
What I didn't like was travelling into Sheffield, and then a half an hour walk from the car,for Geoff to say it's 10 pound a meter. When the other sales assistant checked the computer , it was indeed six pound. I said I'd like seven metres please.Geoff said,we haven't got that much. If I d known this fact , I would have flipping well ordered it over the phone. He did give me free delivery, but I wasn't going to be home the next day so I had to get it delivered to the shop,and once again drive fifteen miles into sheffield, And take a thirty minute walk,up the hills of sheffied and back another 30. Followed by the drive home. The new cable cost me 52 pounds. I could have got the same cable from amazon, sat back and had it delivered to the door on the day I required it.Update.
David from customer service fond of me as soon as you got word of this review, and made things good. He apologised for the confusion and graciously offered me half the purchase price back. It just shows that these reviews are indeed taken notice of. Richer Sounds has incredibly good.Customer service.

Product knowledge, attitude, service.
Ten out of ten.

Really good customer care and quality range of products. Only slight drawback was not knowing what exactly came in the box. Decks did have slipmats and headshells included, which wasn't available info

Shopped with this lot for 30 years
In all that time never had a problem
What more could you want than that

No quibble replacement of faulty remote Denon remote.

Excellent company. Extremely helpful staff. Guarantee is wonderful and their pricing is competitive. Very happy with my purchase and the service I got

There was an issue with delivery . After speaking to Tom he assured me he would sort the issue so it didn't happen again .

Thanks Tom

Great price and a personal experience from knowledgeable staff.

Friendly & knowledgeable service
Great advice in helping to choose products
Will definitely visit again