Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Voir plus
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Lisez les avis des autres
I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Voir plus
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Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Voir plus
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Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer So... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
157-159 High Street, N14 6BP, London, Royaume-Uni
- 0333 900 0085
4,9
Excellent
1 k avis
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Spot on
I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided.
Always available to take my calls and the order to delivery was spot on.
I have used Richer Sounds a number of times and there is a reason why I keep going back.
Thank you
9 juillet 2026
Réponse de Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
Ali manager at Southgate lodon was very…
Ali manager at Southgate lodon was very helpful in helping me decide on besg outdoor TV and wall bracket for me!
9 juillet 2026
Réponse de Richer Sounds - Southgate
Thank you for your wonderful feedback
Nice listening room
I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.
7 juillet 2026
Réponse de Richer Sounds - Southgate
Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.
Many thanks again for supporting local business.
The Customer Experience team
Really helpful staff
Really helpful staff, I did not need delivery immediately and they happily agreed to hold my products until I need them. Great price too, cheapest I could find.
7 juillet 2026
Réponse de Richer Sounds - Southgate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, everything explained to complete satisfaction. Timescales for delivery exceeded my expectations.
4 juillet 2026
Réponse de Richer Sounds - Southgate
Thank you for your 5 star review!
Order take over the phone by a very…
Order take over the phone by a very helpful salesman . Advised the product would be delivered on the Tuesday . In fact delivered on the next day Monday . Within 24 hours . Brilliant
28 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your 5 star review, we look forward to seeing you again next time
So easy to deal with
So easy to deal with . Staff were excellent in their response and the service that provided in sorting out my repair
24 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ali was very helpful in the purchase of…
Ali was very helpful in the purchase of my Senheiser HD 600 headphones.
23 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Southgate
Thanks for your 5 star review, we look forward to seeing you again next time
Very happy with the service and my new…
Very happy with the service and my new tv I bought
20 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
The manager was great and gave me…
The manager was great and gave me £50.00 Discount great service to
18 juin 2026
Réponse de Richer Sounds - Southgate
Thank you for your wonderful feedback
Very competitive price and very helpful…
Very competitive price and very helpful and pleasant sales staff. However the most impressive feature was the help I received when there was some difficulty in connecting the TV to the Wifi signal. Mak (deputy manager) came to my home to try and solve the problem and arranged for the TV to be collected for more tests. He then diagnosed the problem and told me how I could solve it in conjunction with the broadband service provider. I felt he 'went the extra mile'.
14 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from RS Southgate staff.
I have purchased a number of TVs and AV from RS over the years. I have found telesales could do with a little more training as they cant answer specific questions very well. However, I have found Southgate staff are brilliant. They are knowledgeable, not at all pushy and they make me feel at ease with the service and my choices.
12 juin 2026
Réponse de Richer Sounds - Southgate
Thank you for your 5 star review, it’s lovely to read your comments.
Outstanding service and competitive…
Outstanding service and competitive prices, why go anywhere else?
11 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your great feedback and for supporting local business.
Excellent service in the Southgate…
Excellent service in the Southgate store.
Mak was patient, well informed, polite and really helpful in explaining the TV options. It was so much better to talk to someone in-store than face a barrage of choices online. Plus the price was very competitive.
11 juin 2026
Réponse de Richer Sounds - Southgate
Thank you for your wonderful feedback
Impeccable service
I got in contact with Ali about advice for a small set of hifi bookshelf speakers,for a small room.I did have a couple in mind and went on the recommended dali sonic 1 speakers.he gave me a great deal which I immediately went for.I paid for them at around 3pm and received them the next day,which was incredibly quick.The speakers are absolutely perfect.I would definitely recommend richer sounds,especially ali as he was very helpful answering all my questions.probably the best hifi store in the uk with incredible stock and knowledge.Will carry on buying from them.
10 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
Excellent as always. Thanks.
Customer Service has always been great. I was able to bring my speakers in, hook up to various Amps and test in their sound proof room without hassle or sales pitches.
Then got delivered to the store what i wanted for safety and received a phonecall when it was ready.
Staff are always polite and willing to discuss your needs. And the stores are well laid out.
Top notch.
6 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your great feedback and for supporting local business.
Asked for the product that I had a…
Asked for the product that I had a photo of on my mobile 📱 and the order was completed in a very pleasant and efficient manner. Thanks
6 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Southgate
Thank you for your 5 star review!
Great price, product and service
I ordered a new tv online, at a great price, to collect at the southgate store.
Staff were great, especially Mak who helped me load an oversized screen into an undersized car!
5 juin 2026
Réponse de Richer Sounds - Southgate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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