Spaces - 9 Greyfriars Road Avis 6

I would encourage others to carefully consider their options and review alternatives before deciding whether this company is the right fit for them.

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Update:
The company has responded stating that the issue has now been “resolved” and that it was caused by me using an incorrect account. I do not agree with this conclusion. This further supports my concern regarding how such issues are handled, as it indicates a potential lack of due diligence and raises questions about the accuracy and reliability of the information provided in response to customer complaints. I have consistently used the same account over the past two years, including for payments, and I do not manually switch accounts within the app.

I have requested verifiable system evidence (such as detailed access logs, audit trail data, and account identifiers) to support this claim, but have not yet received conclusive proof. Without clear and verifiable records, it is difficult to accept that the issue was caused by user error.

Even if a different account had somehow been used, this would still raise concerns about how the application handles account selection, as I did not make any manual changes.

Given my previous experiences, particularly around communication and clarity during the initial sign-up, I believe it is reasonable to question this explanation. For me, this is not about a single incident but a pattern of issues over time.

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In my personal experience, access to the office has not been as reliable as expected. Despite having a 24/7 access arrangement, there have been multiple occasions where I was unable to enter the building or reach my dedicated desk area, including during standard business hours. This has meant changing my plans at short notice and, in some cases, leaving without being able to access my belongings.

On a previous visit, reception support was not available when needed, and attempts to reach the office by phone were unsuccessful. More recently, my mobile access pass did not work, resulting in another disrupted workday. While technical issues can happen, experiencing similar problems more than once without a clear long-term resolution has been frustrating.

The 4 month notice period, in my view, seems to reflect the company’s own awareness of the reliability issues in their service.

For anyone who depends on consistent and predictable access to their workspace, it is worth carefully reviewing the terms, notice periods, and support processes before signing an agreement. I hope the company will address these issues so that future customers can have a smoother experience.

We inadvertently booked the wrong day(!) and arrived for our meeting a day late!… still Hella and Amy on Reception ran around to find and set up a meeting room for us at a moment’s notice. Excellent service, thank you Amy and Hella!

Paul
Map Impact

Reception and refreshment team always friendly and helpful. Centre manager worked with us to find best new solution for our office needs.

Helpful Team at Spaces Greyfriars - despite a busy centre they endeavour to help and resolve issues. Thank you!

Everyone is very friendly, helpful staff, the place is very clean with a great atmosphere.

Great Team here in Reading. Good location and facilities too...