Great offices in a central location, always clean, tidy and secure. The people working in the office are friendly and helpful. The community team at the reception desk are professional and helpful, al... Voir plus
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Awful company and experience. Keep sending incorrect invoices and threats to take us to Court. Try and speak to anyone and no one actually listens to what you are saying, they just refer you to... Voir plus
L'entreprise a répondu
Do not trust this company. We have had so many issues with our contract that we are moving as a result. We agreed to a renewal date of 31st Jan, a contract was sent in error for 31st of Mach and s... Voir plus
L'entreprise a répondu
Very corporate. They are all smiles but when you need something human you get hit by the corporate wall of inflexibility.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.
Coordonnées de contact
70 White Lion Street, N1 9PP, London, Royaume-Uni
- 8000608703
3,5
Moyen
5 avis
Demande des avis aux clients
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Great offices in a central location
Great offices in a central location, always clean, tidy and secure. The people working in the office are friendly and helpful. The community team at the reception desk are professional and helpful, always on hand to assist.
30 octobre 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Awful experience, avoid!!
Disastrous experience with Spaces, that I hope can be avoided by others.
I signed up for a 6-month lease for a 2-person office at the angel location.
Things started on the wrong foot when I was forced to pay invoices and deposits upfront despite the invoices having a "pay-by" date 30 days in the future. I was told this was to improve my onboarding and ensure I could order furniture (which I didn't need).
Once there, I realised that the coffee and tea service advertised is actually extra on your monthly invoice, and very expensive. You have to ask to remove it, and then get charged per coffee if you have any from the machine. For the price paid, I would have thought coffee would be included (like wework).
The Angel location itself is just ok. The kitchen area needs some attention, as described in other reviews.
After only 3 weeks I had a change of circumstances that meant I no longer needed the office. Of course I knew I was liable for the contract, but tried very hard to find a win-win solution. I.e. pay for 3 months upfront but allow Spaces to re-let straightaway which I thought would be a good outcome, but I never managed to get anything agreed.
After patiently waiting 6 months for the contract to expire, I see that I am charged a £180 "restoration service" which I immediately contested given I used the office for only 3 weeks and the space had not been "restored" in any way before I took it. After many long weeks, I had no choice but to give in and pay the fee, and was told by the service manager that the fee covered more than painting, including things like notifying the council, disconnecting phone/mail (sure...).
The final straw related to the retainer/deposit. Spaces' T&Cs state that the deposit will be returned 30 days after the end of the contract once the request for return is made. However, I received my deposit more than two months later, despite many support emails and enquiries. The feedback I got was that "Due to the approaching year-end, the finance department is unable to process payments on time and has to postpone them." This is simply unacceptable and in blatant breach of their own terms.
Never again will I deal with IWG, and I strongly encourage anyone else to steer well clear.
6 janvier 2025
Avis spontané
Réponse de Spaces - Angel Islington
Hi Alexis, thanks for letting us know about this although we’re sorry you had this experience.
We understand that your main concern is about your retainer refund although you have several other concerns. We recognise how important your return of retainer is and our standard timeline has not been met on this occasion. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused.
As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. If for any reason this service is not required, our customer can opt-out at any time by logging onto their online account (myregus.com).
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
We appreciate your business.
Regards,
Lorraine Brule
Global Customer Service at Spaces
Awful company and experience
Awful company and experience. Keep sending incorrect invoices and threats to take us to Court. Try and speak to anyone and no one actually listens to what you are saying, they just refer you to your online account which we cannot get into, again they offer no help they just ask us to raise a new query if we still have issues.
Asked for the Managing Directors details as this has been ongoing for over a year, I was told the Manager was busy with other issues. They also doubled our rent without notice.
Avoid like the plague!
20 juin 2024
Avis spontané
Réponse de Spaces - Angel Islington
Hello Sue,
We are sorry for your experience.
I have checked your rate to ensure it matches the indexation listed in the current house rules (available in the Documents section of your online account, myspacesworks.com).
Please be assured that the price increase was not arbitrary, but rather a necessary adjustment due to the increase of several factors such as occupancy, real-estate costs, indexation…, which is an integral part of our agreement.
As you may be aware, this indexation is a standard practice in the industry to account for fluctuations in the market, and it ensures that our pricing remains fair and consistent with the current market conditions. No other adjustments can be made.
I understand that this is a difficult situation, empathise with your frustration and apologise that we cannot meet your request to waive this indexation.
My team have sent you password reset instructions now so you can log in again but you can also do this yourself during the login process.
Thank you for your business.
Best,
Michelle Spire
Assistant Global Customer Service at Spaces
Very corporate
Very corporate. They are all smiles but when you need something human you get hit by the corporate wall of inflexibility.
1 octobre 2023
Réponse de Spaces - Angel Islington
Hi David,
I’m very sorry to hear of your disappointment.
We understand that you dissatisfaction comes from the automated renewal of your agreement. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. According to our history, you received these emails on 10 and 24 July with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. As you gave no notice of termination, your agreement renewed for an additional term as per your agreement.
On this occasion we are happy to inform that a member of my team has contacted you and come to a favourable conclusion.
If there is anything further we can do, please get in touch.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces
Do not trust this company
Do not trust this company. We have had so many issues with our contract that we are moving as a result. We agreed to a renewal date of 31st Jan, a contract was sent in error for 31st of Mach and someone inputted it as 30th April. Nobody will help us and the customer service team amount to automated responses of rejection, even though we have proved it to be their error. They have therefore left us stuck in a contract until April which isn't what we agreed to!
The community managers are changed so frequently, it's impossible to get anything done.
We have waited a year for a whiteboard to be put on the wall (still not done), the maintenance staff think it's ok to burst into our space mid meeting and test the lighting without warning and the cleaners leave a lot to be desired.
The space is soulless with no atmosphere whatsoever. No facilities provided.
We feel really let down and this is not what we expected from a reputable company.
24 octobre 2023
Avis spontané
Réponse de Spaces - Angel Islington
Hi Barbara, I’m sorry to hear of your dissatisfaction.
The renewal you refer to was accepted via one of the proposal emails you received and whilst you were unhappy with the information you were provided with, it was correct; a member of my team has since contacted you to assist and provided you with a resolution.
Our team members can be relocated from time to time for operational reasons and whilst it’s something we prefer not to do it is sometimes necessary.
I’m sorry to hear that the whiteboard was not installed as per your wishes, we’re looking at what went wrong here and although you no longer require it, we’ll be happy to ensure it’s fitted should you change your mind.
I escalated your comments regarding the cleaning levels and maintenance team to your centre manager and she will be happy to discuss your concerns in more detail should you wish to; rest assured we will put these matters right.
Kind regards,
Lorraine Brule
Global Customer Service at Spaces
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