Spaces - Jubilee House Avis 

I recently took a co-working office with Spaces in Marlow and, unfortunately, my onboarding experience was disappointing.

Shortly after signing up, I was invoiced for an Unlimited Coffee & Tea service that I had never requested. When I queried the charge, I withheld payment of the disputed balance until the matter was investigated. Spaces later acknowledged that the charge had been applied incorrectly and issued a credit note.

However, during the dispute process, I received legal collection notices threatening court action, credit bureau reporting, recovery of the remaining agreement value, legal costs, and potential CCJ implications. As a small business owner, I found this approach excessive and intimidating, especially given that the dispute arose from an invoice error on their side.

Although the incorrect charge was eventually removed, Spaces subsequently applied a late payment fee because the office rent portion of the invoice had not been paid separately while the dispute was ongoing. Despite acknowledging that the original charge was raised in error and recognising my history of paying on time, they declined to waive the late payment fee.

The office itself may be good, but my experience with billing, dispute handling, and the escalation process has left me disappointed. I would encourage Spaces to improve its customer service processes and ensure genuine billing disputes are resolved before threatening customers with legal action.

Excellent team of staff, friendly and efficient, and great food options.

Bennie and James (and Dan prior to that) have been great to ensure we have our company requirements met with an office space that works for us. Any queries or issues have been resolved promptly, they are always on hand to assist.

Overcharged. Very poor service. They continue to try to take money from my account and send me invoices months after cancelling.
Their staff are incompetent and rude.

The below response is incorrect. I have received TWO invoices that were reversed with a credit only after multiple follow ups. Read all the other reviews here and on Google. They are all consistent and all have similar issues.

I did respond to their request to contact them from this review but have not had a direct response back from Lorraine. She clearly has time to respond in a public forum but not the courtesy to respond directly.

It is now clear the invitation to investigate it was only so they could post my private transaction details in their response below, so let's add "petty" to the list too.

Here was the response I received from Spaceworks (who then complained that my response violated Trustpilot's rules - more evidence of their childishness and lack of professionalism) - certainly not what one would hope for from a "customer friendly" organization.

I for one, will not be back, as they clearly don't understand what it means to address customers' concerns professionally. Rather than doing so, they simply tell me why I'm wrong "the staff was very patient..." The staff was rude, unhelpful and unprofessional. I learned from the other place I went that my experience was not unique - perhaps the reason they were getting so many clients from Spaceworks.

FORTUNATELY, I did find another, far better, office environment nearby at Orega Marlow. It was somewhat more expensive, but the office environment was, in my view, far superior (insulated workspaces, no loud narrow hallways, free coffee, and friendly staff).
It was a pleasure working there. I would highly recommend them for anyone who seeks a more upscale working environment and more professional treatment.

Here is the, now carefully circumscribed (per their complaint) response from Spaceworks:

Hi James,

"The staff were very patient and certainly not “actively unhelpful”, they helped you change office when your occupancy increased but were unable to provide another card as the system will not allow it for security reasons."

My Response: Somehow, that was not the case last year, but just for my knowledge, which security reasons EXACTLY? When did the law change - or are these "security reasons" just a feeble attempt to make an even more feeble excuse for your staff's uncooperativeness and lack of professionalism?

The proposition is great and the delivery lived up to expectations when we first contracted with Spaces 6 years ago, however the level of service deteriorated significantly over time.
The services were reduced without consultation, cleaning is sparse and the facilities tired.
The company has no understanding of customer supplier relationships and treats its customers with complete disregard. There is clearly a view that the customer doesn't matter.