Spaces - Oxford Street Avis 

My review is to formally escalate a series of unresolved issues regarding our recent tenancy at Spaces Oxford Street.

We moved into our office approximately one month ago with high expectations based on our previous experience at Spaces Victoria. Unfortunately, our experience at Oxford Street has been the exact opposite and has fallen significantly below the standards we associate with the Spaces brand.

On 4 June 2026, I sent a detailed email to Area Sales Manager Team Leader who dealt with us, outlining numerous concerns regarding the cleanliness, maintenance, and overall management of the facility.

These concerns included:

• Toilets that are consistently dirty and frequently smell unpleasant. (I can even share disgusting pictures of what we have been seeing every single day while we are paying!)
• A toilet area where the lighting has not been functioning since our arrival.
• Empty soap dispensers remaining unattended for extended periods.
• Missing waste bins in the washrooms.
• Kitchen towel dispensers regularly left empty.
• A drinking water dispenser that delivers water extremely slowly and does not cool the water at all.

These are not isolated incidents. They represent a persistent pattern of poor facility management.

What is particularly disappointing is that many of these issues had already been raised weeks earlier.

For example, on 13 May 2026, I reported concerns regarding both the hot water boiler and the drinking water dispenser. I explained that the hot water was noticeably cooler than the equivalent equipment at Spaces Victoria and that the drinking water dispenser was not cooling water properly.

The response I received was that both machines were functioning correctly and that there was no apparent issue. However, several weeks later, the situation remains unchanged. The drinking water dispenser still provides room-temperature water and operates extremely slowly. This demonstrates that the original complaint was not properly investigated.

Even more concerning is the response I received from Sales Manager on 9 June 2026, five days after my formal complaint:

“Just to let you know that I had forwarded to some upper management team your email. They have acknowledged an issue there apparently. Cleaners are coming at 6pm until 10pm so they need to investigate to see what is happening.”

While I appreciate the acknowledgement, this response did not include any action plan, timeline, accountability, or commitment to resolving the issues. More importantly, since receiving that email, there has been no noticeable improvement whatsoever.

As a customer, I find it difficult to understand how such basic operational issues can persist in a premium flexible workspace environment.

What makes this even more frustrating is the financial aspect of the arrangement. Spaces invoices the following month’s rent approximately one month in advance and collects payment around the 15th of the preceding month. In other words, customers are expected to pay weeks in advance for services that should already be operating to an acceptable standard.

We therefore find ourselves in the position of paying significantly in advance while receiving a level of service that falls far below what was promised and what we previously experienced within the same brand.

Having previously occupied office space at Spaces Victoria, the contrast is striking. The difference in cleanliness, maintenance standards, attention to detail, and overall customer experience is substantial.

It raises a genuine question: how can two locations operating under the same Spaces brand provide such dramatically different levels of service?

At this stage, we are no longer seeking apologies or acknowledgements. We are requesting:

• A formal response from senior management.
• A clear action plan with timescales for resolving the issues outlined above.
• Confirmation of who is accountable for facility management at the Oxford Street location.
• An explanation of how Spaces intends to ensure that Oxford Street operates at the standards expected of the brand.

Had this been our first experience with Spaces, we would almost certainly not consider remaining a customer. The only reason this review is not lower is because we know from Spaces Victoria that the company is capable of delivering a much higher standard than what is currently being provided at Oxford Street.

I look forward to receiving a substantive response rather than another acknowledgement that the matter has been forwarded elsewhere.

Kind regards,

Osman Turan BILGIC

Good place to work

I booked a meeting room to use for a video call on October 31st at their Oxford Street location. At the time of booking I provided card details and was deducted a £1 charge to check I had a valid card. When the notification of booking came through it was confirmed that my card was on file and I expected to be charged after I used the room.

At the end of November I received a non payment notice with a penalty attached to their invoice. I only do my accounts monthly once I receive my bank statements so hadn't been looking for a charge but just assumed it had gone through. Instead, Spaces failed to charge my card and levied a fee for non payment on an account they already had details for.

I will never use them again, but not only because of the incompetence of their finance personnel. The room stank because a genius there had decided a TOBACCO room diffuser was a good idea (it smelled strongly of cigarette butts). The lights went out midway through my call because the overhead motion sensor didn't work so I had to leave my call temporarily to walk to the door and back.

It's just shabby and unprofessional all round, even for a short room hire. I should have spent a little more to go somewhere professional - and after paying their poxy fine ironically I ended up spending more than I would have at a proper co-working space.