Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Voir plus
L'entreprise a répondu
I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Voir plus
L'entreprise a répondu
My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin de materiaux de construction
- Magasin de rénovation
- Magasin d'ameublement d'extérieur
- Fournisseur d'enceintes de terrasse
- Magasin de matériel pour l'entretien des toitures
Informations provenant de diverses sources externes
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Coordonnées de contact
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Mandy helped to delivery in right…
Mandy helped to delivery in right location. Excellent service. Thanks Mandy.
1 juillet 2026
Avis spontané
Réponse de Stratco
Thank you for your wonderful review! We're so pleased to hear that Mandy was helpful in delivering your materials to the right location and provided excellent service. Thanks again for choosing Stratco!
Mandy delievered our materials and was…
Mandy delievered our materials and was really helpful!
30 juin 2026
Avis spontané
Réponse de Stratco
Thank you for taking the time to leave us a review! We're so pleased to hear that Mandy was really helpful when delivering your materials. Thanks again for choosing Stratco, and we hope to see you again soon!
Poor installation
Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sent by her) they ask to complete checklist and never turn up. They will send a message that they are busy and cannot make it.
27 mars 2026
Avis spontané
Réponse de Stratco
We're sorry to hear about your experience and understand how frustrating this must be. This certainly isn't the level of service we aim to provide. We'd like the opportunity to investigate what's happened and work towards a resolution. Could you please send us an email us at contact@stratco.com.au with your contact details, project address, and any relevant information? Our team will review your concerns and follow up with the appropriate people as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
Mandy fantastic customer service
Mandy fantastic customer service, great Man to deal with smiley face🤗
26 juin 2026
Avis spontané
Réponse de Stratco
Thank you so much for your wonderful review! We're thrilled to hear that Mandy provided fantastic customer service and was great to deal with. Thanks again for choosing Stratco, and we look forward to seeing you again!
Excellent delivery from Mandy
26 juin 2026
Avis spontané
Réponse de Stratco
Thank you for taking the time to leave a review! We're delighted to hear you had an excellent delivery experience with Mandy. Thanks again for choosing Stratco!
Helped me move all material up to the…
Helped me move all material up to the job fantastic help
26 juin 2026
Avis spontané
Réponse de Stratco
Thanks so much for your great feedback! We’re really glad the team could help get all your materials loaded and ready for the job. We appreciate you choosing Stratco Epping and look forward to helping you again in the future.
Driver Many was very good happy and…
Driver Many was very good happy and polite.
Carful with delivered items. Thank Mandy.
24 juin 2026
Avis spontané
Réponse de Stratco
Thank you for your lovely feedback! We're so pleased to hear Mandy provided such great service and handled your delivery with care.
Excellent for Mandy
24 juin 2026
Avis spontané
Réponse de Stratco
Thank you for your feedback! We’re thrilled to hear Mandy provided such excellent service.
Great service from Mandy
24 juin 2026
Avis spontané
Réponse de Stratco
Thank you for your kind words! We’re so glad to hear you had a great experience with Mandy.
Réponse de Stratco
Thanks for your kind words, Mandy! We’re glad everything was delivered on time and met your expectations
Very good service from Mandy
23 juin 2026
Avis spontané
Réponse de Stratco
Thank you for your feedback! We’re so pleased to hear you received very good service from Mandy.
Very helpful customer service
Very helpful customer service. Just took a few days to get the final order in place.
Thanks Linley
16 juin 2026
Avis spontané
Réponse de Stratco
Thank you, Linley, for your kind feedback! We’re so glad to hear you found our customer service helpful and appreciate your patience while we finalised your order. It was a pleasure assisting you, and we look forward to helping you again in the future.
Excellent service
Excellent service, on time delivery and Mandy helped me to get delivery up steep driveway. Thanks very much
16 juin 2026
Avis spontané
Réponse de Stratco
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the service and that everything arrived right on time. We appreciate your feedback and support, thanks again!
Réponse de Stratco
Thanks so much for your kind words! We’re thrilled to hear you found the service efficient and our driver helpful. Your feedback means a lot to us. We look forward to assisting you again soon!
Fence sheeting and rails great service
Ordered fence sheeting and rails over the phone. Phone staff were super helpful. Decided to pick up the rails separately from Gepps Cross before picking up the sheeting. No problem. Edward who served me even knew about the pickup and cut the rails to fit in my car. Even carried it to my car. Now that's great service.
7 juin 2026
Avis spontané
Réponse de Stratco
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was smooth from start to finish and that our phone team could help make the ordering process easy. Thanks again for taking the time to share your experience, we really appreciate it and look forward to helping you again in the future!
Replacement cabinet promised but not delivered
Rang 01.04.2026 regarding a problem we are having with the Stratco 2 door titanium cabinet and was requested by the Stratco Customer Service Officer to support this phone call by email and to attach photos, which was provided the same day.
Email received from Stratco Customer Centre Service Officer on 17.04.2026:
“I do apologise that it has taken so long to get back to you, they do have 2 in stock at the Bunbury store we can have this delivered to you…
… I will organise for the new cabinet to be sent out to you.”
Email received from the same Stratco Customer Centre Service Officer on 29.04.2026:
“I have reached out to the store to get this sorted as quickly as possible, I apologise this has taken so long to get sorted but we are having the team work on it and to contact you with confirmation of the delivery”.
Rang the Stratco Customer Service Centre and left a message, 01.05.2026, for the Bunbury Store to contact me regarding the delivery and no-one has returned my call.
I have emails stating Stratco’s willingness to replace the faulty cabinet and we would appreciate if the Bunbury WA store would arrange for a replacement cabinet to be delivered.
1 mai 2026
Avis spontané
Réponse de Stratco
Hi Glenda, thank you for bringing this to our attention and we sincerely apologise for the delays and lack of communication regarding your replacement cabinet.
We understand your frustration, particularly after being advised that a replacement would be organised and delivered. This is not the level of service we aim to provide.
We have passed your complaint onto our WA and Bunbury senior management teams to ensure your replacement cabinet request is reviewed and progressed as quickly as possible.
Thank you for your patience while we work to resolve this matter.
Bad customer service
Hi Shateel all your promises to look into my case of very bad workmaship, you have not done what you said you would. How am I surprised! Bad customer service .
15 avril 2026
Avis spontané
Réponse de Stratco
Hi Rita, we’re sorry to hear this and understand your frustration. This isn’t the experience we aim to provide. Our NSW senior management team are currently following up on this. Thank you for bringing this to our attention.
Mandy was a great delivery driver
Mandy was a great delivery driver, very good service and helpful.
7 mai 2026
Avis spontané
Réponse de Stratco
Thank you for your kind feedback! We’re delighted to hear that Mandy provided great service and was helpful during your delivery.
Store being refurbished
Yesterday, I purchased fencing rails at the Kadina store. As the store is undergoing refurbishing many items were not in their usual place. The first customer service chap (no name mentioned) was not helpful at all. However, Deiter spotted me wandering around confused and helped me out to no end, the purchase was completed quickly and efficiently.
5 mai 2026
Avis spontané
Réponse de Stratco
Thank you for taking the time to share your feedback about your recent visit to our Kadina store. It’s wonderful to hear about the assistance you received from Deiter. We’re pleased he noticed you needed help and was able to support you so efficiently and professionally. Thank you again for your feedback, and we hope to provide you with an even better experience on your next visit.
I’ve been a customer of Stratco for…
I’ve been a customer of Stratco for over a year now, and throughout that time I’ve regularly worked with Zachary Vidal. Every experience has been consistently excellent.
Zach’s knowledge of the products is outstanding — he knows the range inside and out and always provides clear, confident advice. No matter how simple or complex the project is, he takes the time to understand what’s needed and guides you toward the best solution.
What really stands out is his problem-solving ability. When things get tricky or require a bit of creativity, Zach is always willing to think outside the box and come up with practical, effective options. His input has been incredibly helpful on several challenging projects.
On top of that, he’s always friendly, professional, and easy to approach. He communicates clearly, follows through, and genuinely cares about getting a good result. It makes the whole process smooth and stress-free every time.
It’s rare to receive this level of consistent service over such a long period. Zach has been an absolute pleasure to deal with, and he’s a big reason I continue to come back to Stratco.
27 avril 2026
Avis spontané
Réponse de Stratco
Thank you so much for taking the time to share such detailed and thoughtful feedback. We’re thrilled to hear about your consistently positive experiences with Stratco and, in particular, your work with Zachary.
Your comments about his professionalism, creativity, and approachable manner truly reflect the standard of service we aim to provide every customer, every time. Thank you for your continued support and trust in Stratco. We look forward to working with you on many more projects in the future.
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