Celebration of 18th Birthday. Had 20% off game and drinks ordered online. Unfortunately we wanted food and because didn't book it online, was charged full price, which was a disappointment. Food wa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY Chester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Just one problem this time. On arrival we were told to use alley no 3. We had our grandsons with us and they use the optional side barriers for their bowling. It wasn't until the 3rd bowl for the boys... Voir plus
L'entreprise a répondu
Absolutely brilliant time had at Tenpin Chester. Very clean and very friendly and helpful staff. Lots of lanes available and no worries looking for the right size and weight ball. Drinks and... Voir plus
L'entreprise a répondu
We had a great family day out bowling and there Is plenty to do however the game kept stopping as there were too many balls on each stand apparently. I feel it isn't our job to be arranging the balls... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Chester is easy reach from Chester city centre, Wrexham, Hawarden and across North Wales and Cheshire. With modern bowling lanes and lane lighting, we’re a great shout for families, groups and anyone after a fun night out in the North West. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Chester, sorted.
Coordonnées de contact
Unit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY, Chester, Royaume-Uni
- 0333 034 6100
4,4
Excellent
131 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Chester
Hi Sam, thank you for leaving a 5* review of Tenpin Chester! We're so glad you had so much fun with your friends and enjoyed the food and our staff! We appreciate your kind words. See you again soon! Best wishes-Leila
The experience was fine however people…
The experience was fine however people were quite rude and short tempered.
12 septembre 2026
Réponse de Tenpin - Chester
Hi there, thank you for the 4* review for Tenpin Chester! We're sorry to hear that the service had not been up to our usual high standards and we will ensure your feedback is passed onto the correct team. We hope to welcome you back again soon! Best wishes - Adelaide
Réponse de Tenpin - Chester
Hi Ewa, thank you so much for the wonderful 5* review of Tenpin Chester! We're so happy you enjoyed your complimentary birthday ice cream and found our team to be really friendly and we can't wait to see you again soon! Best wishes - Mel!
We had a brilliant time there
8 septembre 2026
Réponse de Tenpin - Chester
Hi Colin, thank you for leaving Tenpin Chester a stunning 5* rating. We are thrilled to hear you had such a great time with us and we hope to welcome you again soon! Best wishes - Kaylee
Réponse de Tenpin - Chester
Hi Suzanne, thank you for taking the time to leave us this wonderful 5-star review of Tenpin Chester! We are so pleased to hear that you found our venue to be clean and tidy, good value for money, and that our staff were nice and friendly during your visit. We hope to welcome you back again soon! Best wishes-Leila
Réponse de Tenpin - Chester
Hi Rita, thank you for your fantastic 5-star review of Tenpin Chester! We're so pleased to hear that you enjoyed the bowling and found our venue clean and well-organised. We hope to see you again soon! Best wishes-Leila
Helpful and polite
The lady on the desk was very friendly and polite. She was also very helpful as 2 people from our group had gotten stuck in the traffic and we had to wait for them to arrive.
2 septembre 2026
Réponse de Tenpin - Chester
Hi Claire, thank you for taking the time to leave a review of Tenpin Chester! We're so pleased to hear that our team member on the desk was friendly, polite, and helpful during your visit, especially with the unexpected delay. We hope to welcome you back again soon! Best wishes - Mel
Réponse de Tenpin - Chester
Hello James,
Thank you for taking the time to rate Tenpin Chester 5 stars. We're so pleased to hear that you enjoyed our clean facilities, delicious food and drinks, and especially our Thursday deal. We look forward to welcoming you back again soon! All the best ~ Laura
Expensive for what you get
Clean place but very busy. Staff couldn’t cope with the amount of people there. Toilets were a bit filthy given the amount of people inside. Over priced for what we got. Easy to use screen on the lane.
Needs more staff
30 août 2026
Réponse de Tenpin - Chester
Hello FG,
Thank you for taking the time to rate Tenpin Chester 3 stars. We're glad you found the place clean and the lane screens easy to use. We sincerely apologize for the busy environment, the staff being overwhelmed, the condition of the toilets, and the feeling that our pricing was not justified. Your comments regarding staffing levels and cleanliness are very important to us and will be passed on to the relevant teams for review and improvement. All the best ~ Laura
Réponse de Tenpin - Chester
Hi there, thank you for leaving a review of Tenpin Chester. We appreciate your feedback regarding your recent visit and we are sorry to hear about your experience with the cleanliness and game pricing, and we will address these concerns internally. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Chester' for somebody to contact you regarding this. Best wishes-Leila
Réponse de Tenpin - Chester
Hi Ann
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our venue well-organized, our staff helpful, and the booking process easy. We hope to welcome you back again very soon! Best wishes - Clare
Réponse de Tenpin - Chester
Hi Lisa
Thank you for your wonderful 5-star review! We are so pleased to hear you had a great time and enjoyed the friendly staff and all the activities. Best wishes - Clare
Réponse de Tenpin - Chester
Hi Lesley, thank you for your wonderful 5-star review of Tenpin Chester! We are so pleased to hear that your grandchildren had a great time and we hope to see you all again soon! Best wishes - Mel
Nice afternoon with the grandkids
Nice clean busy venue helpful staff our kids had a great time
20 août 2026
Réponse de Tenpin - Chester
Hi Philip, thank you for leaving a 5* review of Tenpin Chester! We're so glad to hear that you found the venue nice and clean, found our staff so helpful, and that the grandchildren had such a fabulous time. See you again soon! Best wishes-Leila
Excellent customer service
Excellent customer service, clean facilities and friendly vibe
14 août 2026
Réponse de Tenpin - Chester
Hi Jo,
Thank you for your lovely 5* review at Tenpin Chester! We are delighted to hear that you've had such a fantastic time whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team. We hope to welcome you back again very soon! Best wishes- Steph
Great atmosphere
Great atmosphere, the kids absolutely loved it and, with special offers, wasn't too out of our price range!! Friendly staff, clean, OK prices on drinks. Great experience!!
20 août 2026
Réponse de Tenpin - Chester
Hi there, thank you for leaving a 5* review of Tenpin Chester! We're pleased to hear that your overall experience was a positive one including the fact that you enjoyed the atmosphere, our special offers, and that our staff were so friendly. We also appreciate the feedback about the drinks pricing and we will make sure that the relevant team is made aware for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Enjoyable Hour
Provided shoes & socks. Enjoyed by all and the offer of x4 and pizza very good
20 août 2026
Réponse de Tenpin - Chester
Hi Kath, thank you for the wonderful 5* review of Tenpin Chester! We're so happy to hear everyone enjoyed their visit and you got to take advantage of our Bowl & Pizza deal and we hope to welcome you back again soon! Best wishes - Mel
Réponse de Tenpin - Chester
Hi there, thank you for your 5* review of Tenpin Chester! It's lovely to hear that you had such a great time on your recent visit and found the staff especially friendly and the environment clean. We can't wait to welcome you back again shortly! Best wishes-Leila
Réponse de Tenpin - Chester
Hello there, Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you and your friends enjoyed the visit to our Tenpin in Chester. We are pleased you all enjoyed our Karaoke activity! We do hope to see you all again soon. Many Thanks - Kimberley
Réponse de Tenpin - Chester
Hello Bruce,
Thank you for taking the time to rate Tenpin Chester 4 stars. We are so pleased to hear you experienced good service and found everything well-organized. We hope to welcome you back again soon for another great experience. All the best ~ Laura
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.