We were able to get onto our lane fairly quickly and system was fairly easy to use. Only negative was the level hygiene as there used glasses left at lane and area had not been cleaned after previ... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY Rochdale, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff at Rochdale branch were brilliant. Our karaoke booth has a fault but staff sorted it straight away offering us laser quest. We had also booked bowling and lunch deal for the kids. Really frien... Voir plus
L'entreprise a répondu
All the staff were friendly and helpful. We were 2 adults and a child and enjoyed our experience there. £19 for 1 game and 3 x Junior burger and chips (food was disappointing but for £19 for 3 you ca... Voir plus
L'entreprise a répondu
Bowling was fun, arcades were good, food was mediocre at best and took ages, we had finished our game and then had to wait at least another 30 minutes for our food
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY, Rochdale, Royaume-Uni
- 0333 034 6100
4,1
Bien
141 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lane broke down
Lane broke down. Spoke to a member of staff, waited 15 minutes, no response from staff, went back to speak to someone and then moved to another lane.
12 septembre 2026
Réponse de Tenpin - Rochdale
Hello, thank you for leaving a review of Tenpin Rochdale. We are very sorry for the inconvenience you experienced with your lane and the delay in resolving the issue. We understand how frustrating this must have been and we're sorry that our team's response was not as prompt as it should have been. Your feedback is really important to us and so please be assured all will be passed on to the relevant team for review and improvement. In the meantime, we hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Staff at Rochdale branch were…
Staff at Rochdale branch were brilliant. Our karaoke booth has a fault but staff sorted it straight away offering us laser quest. We had also booked bowling and lunch deal for the kids.
Really friendly service from all staff that served us and the lady who sorted the confusion with the booth was so efficient and professional. Thanks!
2 septembre 2026
Réponse de Tenpin - Rochdale
Hi there, thank you for your wonderful 5-star review of Tenpin Rochdale! We are delighted to hear that our team at the Rochdale branch provided such friendly and efficient service, especially when resolving the karaoke booth issue. We're so glad you enjoyed the laser tag, bowling, and lunch deal. We hope to see you again soon! Best wishes-Leila
Family Bowling
We were able to get onto our lane fairly quickly and system was fairly easy to use.
Only negative was the level hygiene as there used glasses left at lane and area had not been cleaned after previous booking but appreciate that there were alot of bookings taking place and limited numbers of staff so maybe they did not have enough time to clear up.
26 août 2026
Réponse de Tenpin - Rochdale
Hi Rami
Thank you for your feedback. We're glad to hear you found our system easy to use and got onto your lane quickly. We sincerely apologize for the cleanliness issues you encountered. We understand your concerns about hygiene and will address this with our team to ensure our lanes are properly cleaned between bookings. Best wishes - Clare
Bowling was fun
Bowling was fun, arcades were good, food was mediocre at best and took ages, we had finished our game and then had to wait at least another 30 minutes for our food
2 septembre 2026
Réponse de Tenpin - Rochdale
Hello Jayne,
Thank you for taking the time to rate Tenpin Rochdale 3 stars. We appreciate your feedback. We're happy to hear you enjoyed the bowling and arcades. We are very sorry to hear that the food was mediocre and that you had such a long wait for it. We will pass your comments on to our team for future improvements. We hope you'll consider visiting us again and that it's a 5 star experience. All the best ~ Laura
Was very busy and they were very under…
Was very busy and they were very under staffed. Food was dry, both lanes we used had an issue at one point or another.
The staff that were in were swamped and struggled with there only being two of them
26 août 2026
Réponse de Tenpin - Rochdale
Hello Micki,
Thank you for taking the time to rate Tenpin Rochdale 4 stars. We appreciate you sharing your experience. We are truly sorry to hear about the staffing issues, the dry food, and the problems with our lanes. We are actively reviewing our staffing levels and food preparation processes to prevent this from happening again. We hope that your next visit is a 5 star experience. All the best ~ Laura
Easy to play
Easy to play. No waiting. No problems playing. Screen was easy to use and the fact it has had some upgrades was good to see.
2 septembre 2026
Réponse de Tenpin - Rochdale
Hi Karen, thank you for your 4-star review of Tenpin Rochdale! We're so pleased to hear that you found the game easy to play and that you appreciated the recent upgrades and we look forward to welcoming you back again soon for more fun! Best wishes - Mel
Réponse de Tenpin - Rochdale
Hi Elizabeth
Thank you for your wonderful 5-star review! We're so happy to hear that you enjoyed the safe atmosphere and found our establishment perfect for a family outing. We hope to welcome you back again soon! Best wishes - Clare
bad bad customer service
Went with my 4 year old. The moment I went to the counter the lady had an attitude. I said nothing. After bowling we went to the arcade and in 1 on the games we put money and and nothing happened. The lady came and totally ignored me when I was speaking to her. I left it again. But she only gave £1 so when I asked for the second she was like I ain’t giving it ya.
I asked her what her issue is and why she has an attitude and then she said is it because you didn’t get your £ back. All but 1 were like that. Even the manger came and no apology or nothing or didn’t ask what happened. Why these women in customer facing roles If they don’t like it. Tenpin reputation also gets affected
30 août 2026
Avis spontané
Réponse de Tenpin - Rochdale
Hello, thank you for taking the time to review Tenpin Rochdale. We're very sorry to hear that there had been an issue with the arcade games, and that the service had not been up to the usual high standards we aim for. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Rochdale' and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
Réponse de Tenpin - Rochdale
Hello Sheila, Thank you for taking your time to leave us a lovely 4* review. We are pleased to hear that you enjoyed your recent visit to our Tenpin in Rochdale. We would love to hear more about your recent visit so that we can aim for that final star. We do hope to see you again soon. Many Thanks - Kimberley
Réponse de Tenpin - Rochdale
Hi Su
Thank you for your fantastic 5-star review! We are so pleased to hear that you and your children had such a wonderful time bowling with us. We hope to see you all again very soon for more family fun! Best wishes - Clare
We had a good couple of hours at tenpin…
We had a good couple of hours at tenpin Sandbrook park, its changed looks a lot better, played bowling then played pool. Atmosphere is good and staff are brilliant. Booked online so checked in at the desk and our lane was ready straight away. Lots of things to do there good for the kids and adults.
25 août 2026
Réponse de Tenpin - Rochdale
Hi Sarah
Thank you for your fantastic 5-star review! We are so pleased to hear you enjoyed your recent visit and that you found the atmosphere good and our staff brilliant. We're glad you had fun bowling and playing pool, and that you found plenty to do for both kids and adults. We hope to welcome you back again soon! Best wishes - Clare
Bowling
I never give full marks as there is always room for improvements.
Things important to me and is a must is
CUSTOMER SERVICE if someone has a face like a slapped arse then the whole venue is marked down
20 août 2026
Réponse de Tenpin - Rochdale
Hello Mr Nyland,
Thank you for taking the time to rate Tenpin Rochdale 4 stars. We understand that customer service is paramount, and we are committed to ensuring our team consistently provides a welcoming and positive experience for all our guests. We will be addressing this internally to ensure improvements are made. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great Bowling party
Had my 8 year old’s birthday party here doing bowling. The value for money was great and the kids loved it. Two games was a bit much as most of the kids got bored by then and started trailing off. The girl put in charge of the party was great while there but kept disappearing so was a bit annoying having to go look. Overall, the experience was great and I would recommend it
1 juillet 2026
Réponse de Tenpin - Rochdale
Hi Aisling, thank you for leaving Tenpin Rochdale a fabulous 4* rating! We're so glad to hear your 8-year-old's birthday party was a great experience and that the kids enjoyed it! We appreciate your feedback and we will certainly pass these points across to the correct teams to ensure a smoother experience for future parties. Thank you for your recommendation and we hope to see you again soon! Best wishes - Rosie
Réponse de Tenpin - Rochdale
Hi there, thank you for leaving a 5* review of Tenpin Rochdale! We're so pleased to hear that the service you received was top-notch and we hope to see you again soon! Best wishes-Leila
Réponse de Tenpin - Rochdale
Hi there, thank you for leaving a 5* review of Tenpin Rochdale! We're so pleased to hear that your recent experience ran as smoothly as possible. See you again soon! Best wishes-Leila
On arrival we were greeted by manager…
On arrival we were greeted by manager who took us to the darts area, she was really helpful and her enthusiasm and knowledge of equipment helped get our family darts night off to a great start. We did order cocktails and wete then told they were unavailable which was a bit of a disappointment but still a great evening had by all
20 août 2026
Réponse de Tenpin - Rochdale
Hi Katie, thank you for your 5* review of Tenpin Rochdale! We're so glad to hear such positive feedback about one of our managers and we are sorry to hear about the unavailable cocktails. Nevertheless, hopefully we will see you again soon on another occasion! Best wishes-Leila
Fun afternoon
Brought the grandchildren for bowling, the place was very clean and the staff plesant. Enjoyable afternoon, although there could be more "XL" bowling balls, we could only find one and other bowlers kept asking if they could take it.
20 août 2026
Réponse de Tenpin - Rochdale
Hi Martin, thank you for leaving a 4* review of Tenpin Rochdale! It's wonderful to hear how how much fun you and your grandchildren had on your recent visit but we are sorry to hear about the lack of XL bowling balls. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we look forward to welcoming you back again soon! Best wishes-Leila
Didn't know they had a refurbishment…
Didn't know they had a refurbishment its alot better now dont feel as if I have to keep watching the drinks on the tables as the use to be behind but there right in front were you bowl now, the hole place is set out better and thank god the toilets are brand new and new escape room and darts and alot more to do , I do feel as if you do need to bit some signs up showing were check in is now as its not visible when walking in myself and i saw others having the same problem looking for it and asking people also you cant go and get more bowling balls no more we had 3 balls on our lane none that my child could use i had to go up to others and ask can I take some of there's some said no luckily another family gave me 1 of there's made our game longer also as my child had to keep waiting for that 1 ball this was not just us as i had someone coming up to ours 1 asked can they take it I said no as needed it and another just came and took it and i had to follow him and ask for it back we still had a good time and we did say if we came back we would try the food as it looked great with affordable prices that makes a change i like that i could order at the Lane as i was on my own with my children so that was brilliant
20 août 2026
Réponse de Tenpin - Rochdale
Hi Charlotte, thank you for leaving a 4* review of Tenpin Rochdale! It's wonderful to hear how much you enjoyed the new refurbishment and the new activities on offer. We also appreciate the feedback regarding the check-in signs and access to bowling balls. We look forward to welcoming you back again soon! Best wishes-Leila
Helpful staff and quick resolution Staff were very helpful and any issues…
Staff were very helpful and any issues were resolved quickly. Really appreciated the fast and friendly service. Would definitely recommend.
18 août 2026
Réponse de Tenpin - Rochdale
Hi Assma, thank you for leaving a 5* review of Tenpin Rochdale! It's wonderful to hear how efficient you found our staff members and how quickly they resolved your issue. We look forward to welcoming you back again soon! Best wishes-Leila
Atomsphere was great
Atomsphere was great! Arcades have been upgraded since our last visit. Downsidw was that there was alot of mess around the bowling including dishes from previous guests.
12 août 2026
Réponse de Tenpin - Rochdale
Hello, Thank you for taking your time to leave us a 4* review. We are pleased to hear that you enjoyed your visit and loved the atmosphere. We will pass your comments onto our team regarding the cleanness of the location. We do hope to see you again soon. Many Thanks - Kimberley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.