Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowlin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Music was loud for children with sensory issues, the seating was tired and ripped in places Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on he... Voir plus
L'entreprise a répondu
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Voir plus
L'entreprise a répondu
The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Royaume-Uni
- 0333 034 6100
4,4
Excellent
181 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect day
Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowling and in the karaoke room, thanks everyone!
4 septembre 2026
Réponse de Tenpin - Stoke
Hi Joshua, thank you for the lovely 5* rating of Tenpin Stoke. We are delighted to hear that you had a fun time and found the team provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade
Music was loud for children with…
Music was loud for children with sensory issues, the seating was tired and ripped in places
Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on heavier balls and large not big enough , And it’s getting expensive to just go 140 pounds for 3 games. Is a lot. Overall ok but generally like everything becoming to expensive to justify
9 septembre 2026
Réponse de Tenpin - Stoke
Hi Oliver
Thank you for your 3-star review. We are truly sorry to hear about the issues you experienced with the music volume, seating condition, and bowling ball availability. We understand your concerns regarding the cost, and we will pass all your feedback to the relevant team for future improvements. Best wishes - Clare
Lovely Time with the family
Lovely Time with the family. We travelled and all met half way in Tenpin Stoke.
Great games and all enjoyed.
Staff were very nice and helpful
5 septembre 2026
Réponse de Tenpin - Stoke
Hi Christine, thank you for taking the time to leave a 5-star review of Tenpin Stoke! We are so pleased to hear that you and your family had such a lovely time and enjoyed the games. It's wonderful to know that our staff were nice and helpful. We hope to welcome you all back again soon! Best wishes-Leila
Réponse de Tenpin - Stoke
Hello, thank you for the lovely 5* review of Tenpin Stoke! We are so happy to hear that you enjoyed your visit, Theo! We appreciate your wonderful feedback and we can't wait to see you again soon! Best wishes - Mel
Festival site tenpin
We enjoyed the bowling on bank holiday Monday we took our granddaughter
2 septembre 2026
Réponse de Tenpin - Stoke
Hi Lesley, thank you so much for the excellent 5* review of Tenpin Stoke! We're so happy to hear you enjoyed your bank holiday Monday bowling with your granddaughter and we look forward to welcoming you back again soon for more fun! Best wishes - Mel
Enjoyable day with grandkids
Very clean & tidy, had a good morning with the grandkids, friendly & welcoming staff
2 septembre 2026
Réponse de Tenpin - Stoke
Hi Maxine, thank you for taking the time to leave us such a wonderful 5-star review of Tenpin Stoke! We are so pleased to hear that you had a good morning with your grandchildren and found our venue clean and tidy. It's also fantastic to know that our team was friendly and welcoming. We hope to see you all again very soon! Best wishes - Mel
Good experience, good offers on in kids holidays
Clean, everything working, food delivered promptly. Great offers available in kids holidays!
26 août 2026
Réponse de Tenpin - Stoke
Hi Amy, thank you for your 4-star review of Tenpin Stoke! We're so pleased to hear that you found everything clean and working well, and that your food was delivered promptly. It's wonderful that you took advantage of our holiday offer and we can't wait to see you again soon! Best wishes - Mel
Awful experience
Booked lane for 12.00. Lane not ready, table dirty(jad to remove litter and disinfect table).
Further delay to starting our game as a ball got stuck in adjacent lane.
Only 1 suitable bowl for children(2 with us and 1 on adjacent lane), so our 2 children had to wait for the ball.
General cleanliness of our floor/seating area poor and smell of dirty mop water/vomit upset our 2 youngsters(put them off the food we ordered).
1 septembre 2026
Réponse de Tenpin - Stoke
Hi Paul, thank you for taking the time to leave a review of Tenpin Stoke. We are truly sorry to hear about the numerous issues you experienced during your visit, from the delayed lane and dirty table to the ball getting stuck. We also regret the limited bowling ball availability for children and the general cleanliness issues you encountered. Your feedback is important, and we will ensure it is passed on to the team for immediate review and improvements. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to contact you regarding this. Best wishes-Leila
I booked at last minute
I booked at last minute, for the offer to play and eat(pizza) for an hour at £40 was available, as we got there it was very busy so no ones fault to that but we had to wait 5 minutes to get on the lane and were not given the 5 minutes back at the end. The people on the lane lane before us had ordered food and told us they still not had theirs brought to them as they were told by staff, eventually there order came to us and we had to say not ours but we paid for a package including pizza, and of course we're told the same by staff that they'll bring it to us. An hour past, no pizza so we went to the staff to say we hadn't received what was ordered and paid for and just told to sit down and they'll bring it out to us. Several times we asked and always the same response. We did eventually have food brought to us but it wasn't for us, just a mix up. 45 minutes of waiting after the hour of bowling had finished, we walked out, deciding to go else where after what felt like being fobbed off by saying the same thing "well bring it to you". Honesty is the best way just say there's a delay on food instead of making people wait nearly 2 hours just for pizza! No refund or explanation was offered.
2 septembre 2026
Réponse de Tenpin - Stoke
Hi Michelle, thank you for taking the time to leave a review of Tenpin Stoke. We are truly sorry to hear about the issues you experienced with your recent visit, especially regarding the delay in receiving your food and the mix-up. This is certainly not the experience we want for our customers. Your feedback is very important to us and will be passed on to the relevant team for review and improvement. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to reach out to you regarding this. Best wishes-Leila
Fun time out with the grandchildren
Fun time out with the grandchildren, and exercise for my self and my wife.
2 septembre 2026
Réponse de Tenpin - Stoke
Hello Mr Colin,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so happy to hear you had a fun time out with your grandchildren and got some great exercise too! We appreciate your wonderful 5-star review and look forward to welcoming you back again soon. All the best ~ Laura
Brilliant fantastic price for two…
Brilliant fantastic price for two adults one student and three children one hour bowling with a pizzas to share for £40 is amazing very affordable
2 septembre 2026
Réponse de Tenpin - Stoke
Hello Barbara,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so pleased to hear you found our bowling and pizza deal to be amazing value for your family. We hope to welcome you all back again very soon! All the best ~ Laura
Staff just chatting away instead of…
Staff just chatting away instead of serving customers, the line for drink was 15 people deep. The girl who was organising the bowling was great to be fair, the girl serving drinks was useless. Also kids running around throwing bowls down other peoples bowling lanes, i told the staff twice about that and i was just looked at like i was the one causing issues! Non existent management!
2 septembre 2026
Réponse de Tenpin - Stoke
Hi Keith, thank you for taking the time to leave your feedback for Tenpin Stoke. We are very sorry to hear about your recent experience regarding staff attentiveness, the wait for drinks, and the issues with children on the lanes. We will ensure your comments are passed on to the relevant teams for review and improvement. Please feel free to get in touch with us if you'd like to discuss this further with the team at customer.feedback@tenpin.co.uk with the subject 'Review - Stoke'. We hope to welcome you back for a much better experience in the future! Best wishes - Rosie
Food inedible.
Had to wait over the time on our booked timeslot and then we had finished our game of bowling before the booked meals had come out to us and when the meals did come out they were inedible.
2 septembre 2026
Réponse de Tenpin - Stoke
Hi Megan, thanks for leaving a rating and review for Tenpin Stoke! We appreciate your feedback and are sorry that there was an issue with wait times and the food. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
Amazing time
Great atmosphere and great experience. Such friendly staff especially Dakota.
26 août 2026
Réponse de Tenpin - Stoke
Hi Nicola, thank you for the lovely 5* rating of Tenpin Stoke. We're delighted to hear you had a great time and enjoyed the atmosphere. Your kind words are greatly appreciated. Hope to see you again soon!
Take care,
Kirsty
This was a visit for my daughters…
This was a visit for my daughters birthday and we haven't been for years so very nostalgic. For thr most part the experience was pleasant however as someone that never leaves reviews I felt the need to in this case as there was some very poor service by the staff and the manager didn't really resolve the issue properly.
We ordered food, played 2 games of bowling and also spent £30 on the machines. The problem was with the food. On my wife's chicken burger, the menu clearly states topped with mayonnaise. The burger did not come woth mayo so I kindly asked for some mayonnaise but the staff insisted on a 50p charge. This was paid without protest, however what came was the tiniest portion and when I politely tried to show that member of staff the menu showing 'topped' with mayonnaise they rudely walked away, its thia rudeness that prompted me to talk to management however, no apology no admission of falsely representing their food on the menu and was just provided with an additional tiny mayonnaise cup. I dont care about the 50p but a great response would have been.
'Sorry for the staff rudeness and yes its our fault for not updating our menus'.
Im not sure on the protocol with birthday cakes however one we provided was just dumped on the table, no offer for a means of cutting it, serviettes or lighting the candle
28 août 2026
Avis spontané
Réponse de Tenpin - Stoke
Hi Peter
Thank you for taking the time to share your feedback regarding your recent visit. We are truly sorry to hear that aspects of your daughter's birthday celebration did not meet your expectations, especially given the nostalgic significance of your return. We sincerely apologize for the poor service you experienced with our staff regarding the mayonnaise for your burger and the subsequent interaction with management. We also regret that the presentation of your birthday cake was not handled with the care you would expect. We would like to look into this and ask that you email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Stoke" and we can contact you directly. Best wishes - Clare
Great for the kids
The grandchildren loved it and the lady on reception was very helpful and friendly
26 août 2026
Réponse de Tenpin - Stoke
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your grandchildren enjoyed our facilities in Stoke! We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Zac (aged 7) gave it a 10 out of 10
Zac (aged 7) gave it a 10 out of 10. He liked the bowling and the slot machines
26 août 2026
Réponse de Tenpin - Stoke
Hi Sue
We're so glad to hear Zac had such a wonderful time and enjoyed the bowling and slot machines! Thank you for sharing his fantastic 10 out of 10 rating with us. Best wishes - Clare
We came late with the kids that Friday
We came late with the kids that Friday. Instead of 4 pm we arrived 1 hour late due to the bad traffic on the m6. Fortunately the girl behind the bar told us there is no problem at all. With a smile as well. Thanks for everything. 7 of us and we have a great time for my birthday.
21 août 2026
Réponse de Tenpin - Stoke
Hi Chris
Thank you for your wonderful 5-star review! We're so pleased to hear that despite the traffic, you and your family had a great time celebrating a birthday with us, and that our team was able to make your visit enjoyable. We hope to see you again soon! Best wishes - Clare
Very good experience but a mix up with…
Very good experience but a mix up with my booking but got sorted with no issues
20 août 2026
Réponse de Tenpin - Stoke
Hi Mark, thank you for your 5* review of Tenpin Stoke! It's lovely to hear that you enjoyed your experience overall and that the issue with your booking was resolved quickly and efficiently. We can't wait to welcome you back again shortly! Best wishes-Leila
We arrived with our nieces and nephews
We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I’ve asked one of the members of staff whether they could help out to which their response was that there was nothing she could do for us. This was super disappointing as the kids were upset and struggling and all other lanes had plenty of variety of balls available..
20 août 2026
Réponse de Tenpin - Stoke
Hi Maggie, thank you for leaving a review of Tenpin Stoke. We are very sorry to hear about the issues you experienced on your recent visit, especially the fact that there weren't any suitable bowling balls available. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to contact you regarding this. Best wishes-Leila
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.