Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had a great experience with Gabriel and his colleague today. We were able to test ride the bike of our choice and Gabriel rode with me as I was a bit nervous. Everyone was really patient... Voir plus
Excellent service, detailed guidance on choosing my Tern HSD PSi and setting it up. I tired a couple of bike shops in Bristol when purchasing my electric bike. But the The Electric Bike Shop was hands... Voir plus
L'entreprise a répondu
I visited the West Bridgford shop 3 times and Matt and the team were all really helpful and reassuringly answered all my new-to-electric questions. Good to be able to have a test ride before my final... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Electric Bike Shop
Écrit par l'entreprise
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Écrit par l'entreprise
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Coordonnées de contact
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Royaume-Uni
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fabulous service and experience
We had a great experience with Gabriel and his colleague today. We were able to test ride the bike of our choice and Gabriel rode with me as I was a bit nervous.
Everyone was really patient in allowing me time to choose colours and accessories. The staff are extremely knowledgeable.
We came away with an itemised list of all the products we had liked best to have a think about.
No pressure and very helpful experience.
Thank you
Jaki and Pete
18 juillet 2026
Avis spontané
Was aaaEasy and helpful even when making a…
Easy and helpful even when making a return refunded as soon as it took delivery
1 juin 2026
Great experience
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in the afternoon. Jack was incredibly helpful, showing us around the bikes, and we ended up buying a £2,600 Raleigh Novus. Nate did a quick pre-delivery inspection on the spot so my wife could ride it home, and Chris, the manager, kept an eye on everything to make sure we were completely happy. Brilliant service all round!
15 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Nottingham team. Jack, Nate and Chris will be really pleased to hear your kind feedback.
It’s great to know we could arrange your visit at short notice and get your new Raleigh Novus ready for your wife to ride home the very same day.
Thank you for choosing The Electric Bike Shop. We hope your wife enjoys many happy miles on her new bike!
Kind regards,
The Electric Bike Shop Team
Great service & fast delivery
Great service & fast delivery, professional will deal again
22 juin 2026
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the service, fast delivery and professional experience.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve always been well looked after and are happy with the service you’ve received.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
When my new Cube electric road bike…
When my new Cube electric road bike arrived, I was disappointed to discover that one of the disc brakes had been damaged in transit. I contacted the company to report the issue, and Lewis was assigned to handle my case.
From the outset, Lewis dealt with the matter in a professional, courteous, and highly efficient manner. He kept me informed throughout the process, responded promptly to my enquiries, and made what could have been a frustrating experience remarkably straightforward. His clear communication and genuine commitment to resolving the issue gave me complete confidence that everything was being dealt with properly.
It is refreshing to encounter such a high standard of customer service. Lewis's dedication, attention to detail, and willingness to go the extra mile ensured that the problem was resolved quickly and to my complete satisfaction. He is a real credit to your company and an excellent example of how customer service should be delivered.
I would like to extend my sincere thanks to Lewis for all of his support and hard work. It has been a genuine pleasure dealing with him, and I am extremely grateful for the outstanding service he has provided. I hope my appreciation can be passed on to him, as his professionalism and commitment certainly deserve recognition.
10 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you so much for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear that, although your bike arrived with damage caused during transit, the issue was resolved to your satisfaction.
Your kind words about Lewis are greatly appreciated and will certainly be passed on. Providing clear communication and supporting our customers through any issues is something we take great pride in, so it's wonderful to hear that your experience reflected this.
Thank you again for your patience, your support, and your recommendation. We hope you enjoy many happy miles on your new Cube electric road bike.
Kind regards,
The Electric Bike Shop Team
The fantastic Electric bike shop West Bridgford
Great electric bike selection and service. The service from Mark and Jack was fantastic in helping me choose the model and price range best for me to suit the usage I need. The service plan and customer and bike care is fantastic with their own onsite workshop. Furthermore it is a very handy local accessible location. Totally recommend!
10 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Mark and Jack will be really pleased to hear your kind feedback.
It’s great to know the team helped you choose the right bike for your needs and budget, and that you value our service plan and on-site workshop. We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Lost a part of mudguard which they…
Lost a part of mudguard which they replaced free of charge
Always an excellent service
Staff always helpful
10 out of 10👌👌
10 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear we could replace your mudguard part and that you continue to receive excellent service from our team.
Your kind words and 10/10 rating are greatly appreciated. We look forward to helping you again in the future. 👌
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, detailed guidance on choosing my Tern HSD PSi and setting it up. I tired a couple of bike shops in Bristol when purchasing my electric bike. But the The Electric Bike Shop was hands down the best. Richard took time to explain all options and helped me choose the right one without feeling rushed. He really appreciated the daunting nature of such a big purchase. And choosing the right model and set up for my family. Really happy with my bike and the experience of purchasing via these guys. They also put together a package that was cheaper than other shops and took my cycle scheme vouchers. Win win. Really impressed!
1 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Richard will be especially pleased to hear your kind feedback.
It’s great to know you felt supported throughout the process of choosing the right Tern HSD P5i for your family, and that the advice, pricing and Cycle to Work support made the whole experience a positive one.
Thank you for choosing The Electric Bike Shop. We hope you and your family enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received great service from our friendly and helpful team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Great service
I bought a cube electric bike from the electric bike shop over a year ago and a couple of weeks back the chain quick link broke and even tho this wasn’t a warranty item they supplied me with one they had in stock foc - great service
27 juin 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve continued to have a great experience with us, even more than a year after purchasing your Cube e-bike.
We’re pleased we could help you get back on the road quickly by supplying the quick link, and we really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Great shop in West Bridgford
I visited the West Bridgford shop 3 times and Matt and the team were all really helpful and reassuringly answered all my new-to-electric questions. Good to be able to have a test ride before my final purchase of a great bike at a competitive price. And they took the time to alter seat and handlebars several times to fit me properly.
9 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our West Bridgford (Nottingham) store. Matt and the team will be really pleased to hear your kind feedback.
It’s great to know you found the test ride helpful and that the team took the time to answer your questions and ensure the bike was set up perfectly for you. We hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Very efficient to deal with
22 juin 2026
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found us efficient to deal with.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Quick delivery of exactly what I…
Quick delivery of exactly what I needed.
No hassles at all
19 juin 2026
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly and that it was exactly what you needed.
We’re glad everything was hassle-free and appreciate your support.
Kind regards,
The Electric Bike Shop Team
Good value bike
4 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you’re happy with the value of your new bike.
We hope you enjoy many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Good purchasing experience
All three of the chaps in the Nottingham store were very helpful and informative. Left the store feeling very happy with the service provided and would definitely recommend
13 juin 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive purchasing experience at our Nottingham store.
It’s great to know the team were helpful and informative, and that you left feeling happy with the service you received. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Amazing company with a great team!
Amazing company with a great team. Their website was really easy to use, and I was able to compare different e-bikes to find the one that suited me best.
They also provide a clear step-by-step guide for using the Cycle to Work scheme, which made the whole process much easier. Once I placed my order, they kept me updated throughout, and it only took a week for my e-bike to arrive.
The handover was really helpful too, and I still learned a few new things about my bike. They even managed to fit in my collection on a very busy day.
Also gave me great advise regarding servicing plans and insurance, so it was easy to choose in the end.
Great service from start to finish. Thank you, team!
4 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team from start to finish.
It’s great to know our website, Cycle to Work guide and regular updates made the process straightforward, and that the handover helped you get the most from your new e-bike. We’re also pleased we could advise on servicing plans and insurance to help you make the right choice.
Thank you for your kind words and support. We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Really helpful solving tyre valve…
Really helpful solving tyre valve issue, friendly staff and managed to sniff out the issue - would give more than 5 stars if i could, top work 👍
4 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Gloucester team were able to quickly diagnose and resolve the tyre valve issue for you.
Your kind words mean a lot to us, and we're especially pleased to hear you'd give us more than 5 stars if you could! Thank you for your support.
Kind regards,
The Electric Bike Shop Team
Fantastic service as always
Fantastic service as always. Definitely would recommend.
3 juillet 2026
Avis spontané
Réponse de The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service once again from our Cardiff team.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Delivery took longer than expected
Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept fully informed and I eventually took delivery on 19 June. Had I not had to contact the company myself, I would have given 5 stars.
19 juin 2026
Réponse de The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear you were happy with the bike and that, once you spoke with our team, we kept you fully informed through to delivery.
We’re sorry that we didn’t respond to your initial email and that you had to contact us for an update. We appreciate your comments and will use your feedback to continue improving our communication.
Kind regards,
The Electric Bike Shop Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.