19thlab Avis 

235
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The experience with the team was very good. The product arrived quickly as indicated. Unfortunately it wasn’t what my husband was looking for and we returned the product. The staff were very helpful a... Voir plus

Noté 2 sur 5 étoiles

I ordered 4 pairs of pants and sadly they fit very poorly for waist and length. Easy process to arrange returns but disappointingly the return has to be sent to USA when the shipment arrived to me fro... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I was mostly impressed by the customer support, very quick and friendly. For some reason the two bonus pants were added in two sizes larger than the initial selected two pants. The fit was more baggy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Product is super comfortable & having bought the shorts & now the pants, I can use them on & off the golf course I will definite using this site going forward

L'entreprise a répondu


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3,8

Bien

TrustScore 4 sur 5

235 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(235)

220 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I ordered pair of shirts and pants they…

I ordered pair of shirts and pants they are very comfortable customer service are brilliant and delivery very good highly recommend these items, I will purchase more in the future

4 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Shane,

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re loving the comfort of your shirts and pants, and that you had a great experience with our customer service and delivery.

Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Order a size up

Order a size up, was taken care of by Sarah. Great product, so comfortable.

5 avril 2026
Avis spontané
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Réponse de 19thlab

Hi David,

Thank you for your great feedback!

We’re glad to hear the sizing advice worked well and that you’re enjoying the comfort of the product. Sarah will be happy to know she could assist you!

We truly appreciate your support and hope you continue loving your purchase!

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Very good customer service

Very good customer service. I write them to change the size of my plants and they made it really easy. I will buy again for sure

1 avril 2026
Avis spontané
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Réponse de 19thlab

Hi Jf,

Thank you so much for your kind words!

We’re really glad to hear that the size change was handled smoothly and that you had a great experience with our customer service. Making things easy and hassle-free for our customers is always our goal.

We truly appreciate your support and look forward to serving you again soon!

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Perfect fit and length.

Perfect fit and length.

1 avril 2026
Avis spontané
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Réponse de 19thlab

Hi C,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 1 sur 5 étoiles

Absolute effing garbage

Absolute effing garbage. Cheap product made with cheap fabric CLAIMING to be Australian through their Ai advertising when they clearly aren’t. Customer service was abysmal in letting me return a product that was the wrong size even though I’d bought multiple sizes to try on. Your typical social media scam type business. Don’t waste your money.

4 avril 2026
Avis spontané
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Réponse de 19thlab

Hi Tom,

Thank you for sharing your feedback with us! We apologize for the inconvenience.

We have sent you an email, please check your inbox as well as your spam folder.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Shorts are great fit and comfortable.

Shorts are great fit and comfortable.
Delivery was on time
Value for money

3 avril 2026
Avis spontané
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Réponse de 19thlab

Hi Kevin,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 1 sur 5 étoiles

Not Happy 19thlabgolf



this company still have not sent the 3 pair of shorts we have paid for . a few emails with excuses. we paid for these items in December & want them but not looking good 😕

10 décembre 2025
Avis spontané
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Réponse de 19thlab

Hi Sue,

This is not acceptable!

Could you please share your order number or name/email address used when purchasing the item so we can look into this?
You can also reach us at support@19thlabgolf.com.
We want to solve this! Thank you, looking forward to your response!

Kind regards,
The 19thLABGOLF Team

Noté 4 sur 5 étoiles

excellent service and correspondence

excellent service and correspondence, but size is a major challenge as each purchase online seems to differ, and one tends to size up, which is not always correct.

27 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Ron,

Thank you so much for your kind words about our service and communication—we really appreciate it!

Your feedback is very valuable, and we’re continuously working on improving our size guides and product consistency to make this easier for our customers.

Thanks again for your support, and we hope to serve you even better next time.

Kind regards,
The 19thLABGOLF Team

Noté 4 sur 5 étoiles

Great shorts

Great shorts
Communication could be better
Postage could be better

12 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Brendan,

Thank you for your feedback!

We’re really glad to hear you love the shorts—that means a lot to us. We also appreciate your honest comments about communication and postage, as this helps us identify where we can improve.

Thanks again for your support!

Kind regards,
The 19thLABGOLF Team

Noté 1 sur 5 étoiles

The pants are shocking

The pants are shocking. I ordered 1 shorts and 2 long pants. The shorts just don’t fit right. Bad workmanship. The long pants were so badly made that I couldn’t even get them on. Same measurements as the shorts too. So I contacted Sarah to return them and get a refund. She said just keep them and we will send you 2 more shorts. So all in all I have 1 pair of very average fitting shorts and that’s it. The replacement shorts never came, a refund never came and I spent $140
Very bad experience with this useless Company who promise and deliver rubbish. DONT BUY FROM THEM !! Paul

25 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Paul,

That's completely unacceptable.

I want to make this right for you. I have sent you a message, kindly please check your email as well as your spam.

Again, we apologize for the inconvenienced this has caused.

Kind regards,
The 19thLABGOLF Team

Noté 4 sur 5 étoiles

After ordering

After ordering, delivery was good. The sizing was not correct, so i contacted the customer service. they responded in a timely fashion and rectified the issue without any problems.
Will recommend 19th Lab to others. Very good to deal with.
Thank You again for the prompt action.

23 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Rob,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

The perfect fit and top-tier service

The perfect fit and top-tier service! ⭐⭐⭐⭐⭐

Hands down one of my best shopping experiences. I needed a size swap and Sarah from the 19thlab team handled it perfectly, getting it sorted in just two days.

The pants themselves are "crazily comfortable." The material feels premium—sturdier than silk but just as soft on the skin. I’ll be living in these! Can’t wait to see what new trousers they drop next.

24 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Weihan,

Thanks so much for your kind review on Trustpilot! We’re so glad to hear you had a great experience with us.

We really appreciate your support, and we’re always here if you need anything.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Customer service was excellent

Customer service was excellent when I enquired about my package.
The shorts fit perfectly and the material looks and feels quality. I am now ready for summer golf here in Spain.

18 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Roy,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Happy customer

Hi, like many other people I had not heard of this company. Saw advertising on social media. Confirmed they were a local Australian company and thought I would give them a go. I ordered two pairs of shorts for my husband for Christmas in the size he normally buys for his golf clothes. They arrived quite quickly in time for Christmas. When he tried them, they were a little tight (maybe all the Turkey and trifle)
I messaged and advised and the issue was resolved quickly and efficiently. New size on their way. The quality is very good and definitely comparable to the other high end golf brands. Will definitely use them again

19 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Sue,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

Exchanging Sizes

Purchased these shorts for Golf and I must admit they are exceptional, exactly as the website details. Soft stretchy and comfortable for those warm golf days.
I needed to change the size and Sarah in the customer service team couldn't have be more helpful. This process was seamless and she was so efficient and diligent in her follow ups.
Well worth dealing with the team at 19th Lab Golf

19 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Neil,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 1 sur 5 étoiles

Poorly manufactured

Poorly manufactured. Quality control is nil.
I bought 4 pair, never again. Holes in the pockets and no holes where they should be (ie button holes).
I would definately NOT recommend these golf shorts.

29 janvier 2026
Avis spontané
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Réponse de 19thlab

Hi David,

Thanks for your feedback! This definitely isn’t the experience we want you to have, and we’d love to make it right.

We’ve sent you a private message—could you please check your inbox (and spam just in case) and send us a photo of the shorts?

Really sorry again for the inconvenience, and we’ll take care of this for you!

Kind regards,
The 19THLAB Team

Noté 5 sur 5 étoiles

I mistakenly ordered the wrong size…

I mistakenly ordered the wrong size shorts. The 19th Lab (Sarah) customer service supported me immediately, and provided the correct shorts free of charge. Exceptional customer service.

13 novembre 2025
Avis spontané
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Réponse de 19thlab

Hi Noel,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 5 sur 5 étoiles

The customer service was exceptional

The customer service was exceptional. Shorts of high quality and exchange service excellent. Husband is so happy with the shorts quality and fit

13 mars 2026
Avis spontané
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Réponse de 19thlab

Hi,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Noté 1 sur 5 étoiles

Terrible Customer Service

I first ordered my shorts back (4 pair)in November 2025. They were to be a Christmas present. Based on their sizing chart, I ordered XXXL. They were way too big when they arrived 4 weeks later. I tried many times to arrange for an exchange. I was finally contacted by “Sarah” who told me to send my correct size to them and I would have my order resent. She said I could keep the large shorts. That was December 2025. I have contacted them now on 6 different occasions through January and February requesting an exchange and each time they apologize for the delay and say I should have them by the end of the week. It is now March 2026 and still no replacement shorts. This online company is terrible. Avoid them at all costs.
Update to review 26th March
It is now the end of March and my replacement shorts have finally arrived almost 4 months after the initial order. I don’t know if it was the result of this review I did on trust pilot or just coincidence but the company reached out and apologized once again and said my order was on its way. I wasn’t confident but the shorts did arrive 3 weeks later. The shorts fit this time and are very comfortable to wear. Perhaps my original review on trust pilot may not have been so harsh if they had been up front, said they were having supply issues and had given me a realistic delivery date. However, 4 months to sort the problem out really is unacceptable from a customer perspective.

12 décembre 2025
Avis spontané
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Réponse de 19thlab

Hi Steven,

Thanks so much for your feedback, and really sorry for the inconvenience you experienced. We’ve sent you a private message—please check your email (and spam folder just in case).

Appreciate your time, and we’ll get this sorted for you!

Kind regards,
The 19THLAB Team

Noté 5 sur 5 étoiles

Really like these pants!

Really like these pants! I have worn a bunch of different brands, some similar, some poor, some good. 19th lab's waist is something I really like! Flexible, fits well, and my thighs are a bit more fitted than usual.

Comfy, surprisingly not wrinkly compared to most pants, will probably be getting another pair in a different color (have black). Affordable and I would recommend!

9 mars 2026
Avis spontané
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Réponse de 19thlab

Hi Devin,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

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