1MORE Avis 17

I have one pair of headphones that are great. I purchased a second pair and they had problems connecting and had a static background noise when they did connect. I tried to return them for another pair and had 5 emails back and forth with the company. Each email they asked me to do things that I had already done; pairing them to different devices, sending videos of them not working, downloading an app for updates. Nothing worked and the company still refused to send the return label. Each email kept asking for one more thing instead of realizing their product is defective and needs replacing. At this point I don't want an exchange anymore, I just want a refund.

Bought z30 sleepbuds as a Christmas present. They do not pair on one side. Requested return label MANY times only to be told to reset or recharge the unit which has been tried multiple times. Sacs your money

I purchased a pair of 1MORE SonoFlow Pro headphones and attempted to return them the same day they arrived, after opening the box and briefly testing them. The product simply wasn’t a good fit for me, which is exactly the kind of situation their return policy claims to cover.

1MORE advertises a 30-day return policy that states customers may receive a refund “for any reason.” I followed every step exactly as written:
• I contacted support immediately
• I provided photos
• I repackaged the item with all original accessories
• The request was well within the 30-day window

What happened next was extraordinarily frustrating.

Instead of honoring their own policy, 1MORE spent nine days sending me repetitive, canned responses offering anything except the refund their policy promises. Each message avoided the actual issue. They tried to push exchanges, replacements, discount codes — anything that allowed them to avoid issuing a refund.

Worse, they began inventing conditions not found anywhere in their written policy, such as the claim that the item must be "unused." That requirement does not exist on their website. Their actions directly contradicted the terms they advertise to customers.

I escalated the issue through PayPal and continued to make it clear I was willing to return the product. Even then, 1MORE continued to avoid processing the refund, and at one point claimed they “could not refund while a PayPal dispute is open,” which is simply not true — sellers can refund through an active dispute at any time.

In the end, all of this was completely avoidable. I requested a return within hours of receiving the item, followed every instruction correctly, and met every requirement. What should have been a simple, routine refund turned into a prolonged experience that left me with a permanent negative impression of the company.

If you are considering purchasing from 1MORE, understand that their customer service may not honor the policies they publish. If anything goes wrong, you may find yourself stuck in the same loop I went through.

There are many reputable audio companies that treat customers honestly. Based on my experience, 1MORE is not one of them.

I purchased the 1MORE SonoFlow Pro Wireless ANC headphones based on their advertised “30-day satisfaction guarantee.” Their website states:

“We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase, you may exchange or receive a refund of your product within 30 days of the purchase date for any reason.”

After testing the headphones for less than five minutes, I found the Active Noise Cancellation extremely weak and far below the quality of other ANC brands I’ve owned. When I requested a return, 1MORE refused—despite their own policy clearly allowing returns within 30 days as long as the item is in its original condition.

Instead of honoring their guarantee, they offered me a small discount to keep the headphones. When I declined, they stopped responding to my emails entirely. This is false advertising and a clear violation of their stated satisfaction guarantee.

My package was lost, customer service said that they have " rescheduled" the delivery but thats not true as there is no confirmation. They have stopped responding and have scammed me as i havent recieved no refund after asking for one. Trust me its a scam dont buy.

I highly recommend 1MORE. I have purchased one set of wired earbuds and two sets of wireless earbuds from them and they have worked quite well and the customer service has been excellent. One of my wireless earbud cases stopped working and their customer service was excellent with getting them replaced under their warranty. I can definitely highly recommend them for good quality and well priced products with outstanding customer care.

I have been using their triple driver earphones for about three years now, and I love them. The customer service from 1MORE is also WONDERFUL - they went above and beyond for me when I encountered a delivery issue. I hope to use their earphones for many more years to come!

Really good customer service for a warranty issue, the headphones i bought had an issue after 6 months so hopefully the replacement set lasts longer, but fast and helpful customer service.

Great headsets, can’t beat the quality for the price! I already own multiple pairs of them.
Customer support was great, responded immediately and replaced my misplaced headset.

I recommend 1MORE as a source for audio equipment. These earbuds deliver superior sound. Unfortunately, the pistons do not fit my ears, and so I have requested to return them. The Customer Service department has been very helpful and understanding.

With best wishes to the company, and all its employees and customers, Linda

I had a very disappointing experience when purchasing the 1More Sonoflow Pro. I placed my order, expecting it to be shipped within 1-2 days, but I never received any updates or explanations regarding the delivery. The sales support was unresponsive to my emails, and in the end, they canceled my order without offering any apologies. I am still waiting for my refund, and I've lost two weeks in the process. I cannot recommend this company.

Ho ordinato delle cuffiette domenica sera e mi sono arrivate il giovedì. Per quanto riguarda la spedizione non ha avuto problemi (gestita da Amazon.UK) il pacco è stato spedito il martedì ed è finito nelle mie mani il giovedì come ho già detto, l’imballaggio è quello standard di Amazon.
Mi sembra un sito affidabile almeno per le consegne in italia.

Le cuffie funzionano e la confezione è in perfetto stato.

I specifically ordered the 1More Sonoflow headphones on Monday the 3rd of June with express shipping for what claimed to be 1 business day delivery. This costed me and extra €9 which I willingly paid for as I needed to have the headphones before Saturday for my travels, however, this was NOT the case as it has yet to be delivered today, Sunday the 9th of June. Absolute waste of my money and the sole purpose of purchasing these headphones. Disgraceful.

There is no customer support. Asked for a return within 30 days, and there is no response from the company.
Looks like a shady business with no accountability.

Ordered 1more tripple driver in-ear. Have not recieved them yet. They also havent refunded me the money. This seem to be a scam company. I've been trying for over 1 month to firstly get the headphones, secondly get my money back. They stopped answering on email.

They boast having your product shipped to you in 3-5 days. It’s been 5 days and the item hasn’t even left yet. I emailed them and all they did is send me a tracking number that I already had.

I was given as a gift a pair of 1more triple driver headphones. They were great until they broke I contacted 1more customer service what a nightmare. As I did not have a receipt they refused to help and a customer service rep phoned me to advise me to buy a pair off amazon then return the broken pair to amazon I refused as this is fraud. I will never deal with this company again really poor they do not Carrie any spares if your cable brakes you have to buy a 3rd party replacement as they will not help you (I also have the email from the customer service rep with the advice to defraud amazon by returning a product that was not purchased their) I am sending the evidence to amazon and hope they deal with this dishonest advice given out by 1more