3fittheory.com Avis 27

The customer service was ABHORRENT!!
I don't care what THEY say, but their website is confusing. Therefore I emailed them for help. I was met w/ unbelievable petulant condescending feedback. with this attitude that I am an idiot for not figuring it out. I let them know ( whoever it was), that I was not happy w/ their attitude. Then they DOUBLED DOWN, with the attitude, insults and condescension. I again replied that I did not appreciate the attitude. They never at all responded to my complaint of their attitude. One shirt kind of fit, so I am returning the other two. Honestly, I have not had a more horrible insulting customer service experience in my life. It appears whoever I was corresponding with literally does NOT care if I walk away or not. Their boss needs to know ( For all I know he/she was probably the owner )

Fits pretty well. I really like how snug it is around your neck. I've purchased a few times so far and the only thing i think they could improve on the fit is make the sleeves a little tighter around the arms. Don't like how they can flare out a bit. Price is ok

Very poor customer service. I had a couple simple questions and felt like they were just blowing me off. Very unprofessional. Be weary of this company, they arent there to help, once you've already bought into their "system"

Instagram ad which sounds fantastic - 'custom' shirts based on your size. Great. How much? $30 initially with $17 shirts in the future.

You might think 'that's great. I can find a shirt that fits and keep ordering more in the future.'

That wasn't the case for me.

The website seems intuitive. But it's kinda.. not. Nothing about returns or details on the process if say for instance your shirts.. don't fit.

My case, I'm a tall XL which depending on fashion brand may push me to an XXL.

I get these shirts - no where even close to fitting. All these shirts are closer to an XXXL than to an XL Tall. The fabric is also sub par to say the least. If I was shopping for shirts, there's no way I'd take any of these shirts off the hanger.

I reach out by replying to my order email. I'm given two options. Return everything and let them keep $10 of the $30 I paid. Or.. pay an extra $6. Why do they keep $10, for a 'fitting fee.' Soooo.. you put your info into a website and thus they are entitled to $10 of your money when their product does not align to the sizing you entered into their bogus system.

Or you pay $36 and HOPE they get it right the second time... which is really the fifth time as they send you three different sizes to start then two more sizes later.

Navigating their website is a bit ridiculous. It's all about sizing, not being able to find any details on their return policy until you scroll down one of the longest websites I've ever seen.

Long story short, their product didn't fit based off their sizing system. I'm either out $36 with a shirt that might or might not fit. Or $10 for nothing.

Meme company.

one of the shirts came with a dark colored splotch across 1/3 of it. I told them and they replied that they didn't send it like that. Lol. I guess I won't be buying shirts from you anymore.

I genuinely enjoyed their shirts, but my recent experience with their customer service left me disappointed. While I received responses to my sizing inquiry, there was no follow-up to ensure my concerns were fully addressed or that I was satisfied with the outcome. A follow-up would have shown that my experience mattered to them and provided an opportunity to address any remaining questions. Their response was curt and lacked any real concern. I wouldn’t rely on their customer service for any sort of meaningful assistance. I recommend going elsewhere where customers are genuinely valued.

Fabrics are very very thin, like a thin vest from which you can see/feel the inner wear clearly from outside by just watching someone wearing it.
They won't issue full refund even if you decide to return all tees you got, not even at the cost of shipping.
Fits are fine though but I would never prefer them with such a low quality fabric.