A1 Avis 102

I see here many hateful reviews and I feel the authors’ pain. This is total crap but not a company. They don’t answer my requests not in application nor by phone, I was just hanging and waiting for 20 minutes and no success. The reason was I lost my internet connection and tried to call them for 4 days. I had to go a couple of km to a store to ask for someone to come to me to repair it. A guy came and did something with the main router at the Gfloor. Saying the internet is Ok he refused to check it at my apartment and he’s gone. I went up stairs and face the same problem, internet was out of order. Again no one answered my by phone and I had to go to the store. I was 5th day of my internet absence. I just realised if I have any small problem with internet I would waste a week and walking kilometres to the store to beg for the help. And I pay money for this humiliating. No way. I terminated the contract and pay the penalty (100 eur) and hopped to the vivacom. Those guys at least answer the phone. Never again A1. Even if I would be in other countries where they have offices I will walk them away. They are worthless piece of crap that stealing your money.

The store does gun sales and tries to sell you all kinds of crap you don't need as well as extending all your current contracts, left the store with a really bad experience!

Stay far away and use another telecommunications company where the customer is the focus and not the telecommunications company!

I cannot describe why and how they refused to cancel our subscription. Not only they got mad when we contacted the authorities for user consumption and told us we weren't allowed, as far as I know, I can sue them FOR THE 150 DOLLAR BILLS (300BGN) OUT OF THIN AIR. AND FOR NOT COMPLYING WITH MY REQUEST TO SHUT DOWN THE PHONE NUMBER TO SWITCH TO ANOTHER OPERATOR. DO IT IF YOU WANT TO GEG INTO LEGAL ACTION AND TO SUE THEM.

Muss sagen bei A1 arbeiten Lauter inkompetenter Menschen, mein Monatliches Endgeld beträgt keine 94,60 mehr Sondern seit letztem Jahr 113.56!!
habe letztes Jahr gekündigt und mein Vertrag geht nur noch bis 11.09.2024 und ehrlich ich bin froh aus dem Verein raus zu sein so ein Unfreundliches Personal die wissen nicht mal wann wo was gekündigt wurde oder wann der Kündigung vertrag aus läuft.
Ist nicht weiter zu Empfehlen such euch einen anderen Anbieter aber die wo bei A1 sind sofort Kündigen und austreten , schlechtester Internet anbieter aller zeiten

Easily the worst company ever. Very complicated paperwork, billing is very different from what you're told and their roaming charges! €10 for 1mb in Serbia. Daylight robbery.

And to active your "included" roaming allowance in the EU, you need to set up credit first.... Go figure.

Terrible non-existent customer service. Avoid

Crooks and Liars
One year ago were told in one of their Plovdiv offices that the A1 online TV boxes are ok to be used in UK . A few weeks later our nightmare began. After about twenty phone calls and three weeks were told that their boxes can't work in UK at all and very " generously " were offered the contract to be cancelled ..... but only contract holder ( No one else ) needs to bring the boxes back in there office.
EVEN AFTER ALL THIS WAS CAUSED BY THEMSELVES
So we've been paying for a year for something we never use.
We came back to Bulgaria few weeks back and went to their office to bring the boxes in person and we told.... WE NEED TO GIVE THEM A MONTH OF NOTICE TO CANCEL THE CONTRACT
They authorise the cancellation an year ago and even so we needed to give them a month of notice.
I have never heard of something more stupid nasty and horrible i regards of such a services.
This are horrible people with no sense of shame or humanity what so ever.

The worst internet provider in Bulgaria. They promise high-quality services in their contracts, but fail to deliver in reality.

AVOID AT ALL COST
My girlfriend changed her address and requested to have the devices installed on the new location. Offered to upgrade the plan from 300 Mbps to 600 Mbps and after a visit about a week later, the technicians said they can't install more than 300 so they reported the issue and waited a week more for the second team to say the same thing and refused to leave it connected despite being limited to 300 Mbps, not even that but refused to do the wiring even. In the office they said it will take a day or two to fix it to the old contract and after a few days when we went there the colleague of this person says she can't see such request and can't downgrade it then spoke with her manager after I insisted and said she will speak with someone else and will fix the contract in up to a week and once it's done, they will send us technicians again in up to a week. 1 Month of time to install internet and television while you are paying for it. Can you imagine this...

I feel robed by this act like scam company.I bought today prepaid sim card for 10leva and was 1lev ballance on it.just topped up 10leva voucher and my balance shown 3leva ..what a scam!Never use this again..

Worst wifi ever i can get a garbage can router and it will 99% work better than the piece of doodoo routers they give

Leider macht A1 Knebel Verträge und lässt einen nicht mehr raus😠 Nie wieder A1, ich kann nur warnen!

Garbage service, internet is down every week, you pay for whole month in advance and not service for 3 days total per month which you actually pay upfront. STAY AWAY

Ich bin echt ein bisschen enttäuscht. Vorhige Woche Mittwochs ist mir mein Handy kaputt gegangen daraufhin hab ich mir am selben Tag ein neues gekauft. Sie hatten es leider nicht auf Lager was auch vollkommen in Ordnung ist jedoch wurde mir versprochen das die Bestellung nach 3 Werktagen ankommen sollte. Mittlerweile ist das 6 Tage her und ich musste ohne ein Handy zu recht kommen. Ich habe natürlich auch bei A1 angerufen da Online stand das sie es nicht losgeschickt haben was sich dann als die Wahrheit herausstellte. Ich hoffe es kommt in den nächsten Tagen an sonst weiß ich nicht mehr was ich tun soll. Liebes A1 Team falls sie das sehen bitte ich darum das sie ihre versprechen halten und Pakete rechtzeitig losschicken.
Danke fürs Verständnis

Never trust this so called A1, they don't help and refer to email support instead, I ask the company to extend the due date by 3-4 days and the only answer you get is No without further explanation. Is this how you help your customers?? Then if you email them, you can't expect a reply because they don't understand the language, damn you, I hope you're ashamed!

This company truly deserves -10 stars.
Do not touch.
Not only is the service bad and breaking up, I was given nothing but false information and lies in any shop, at any contact with this company.
For one: I cannot open any invoice the password stated isn't working, I have told A1 this for 1,5 years.
The app was never working for me.
Only option for me to pay was via the direct link they send in a sms.

The false information given in shops, or the lack thereof:
- I was forced to get a home mobile router at the start, to get a mobile data sim contract. I was NOT told those were 2 contracts. See below.
- When I moved, that mobile router did hardly work at all, I had no choice but to get WLAN / cable internet in addition. AGAIN 2 contracts in 1 I never asked for, this time, though I said 100 times I didn't want it, I was given a 2nd contract for TV, I didn't even have the box.
- I was told in the shops each time that I could end the contracts when I moved out of the country, normally this is the right of the client when the provider cannot provide at the new address.
- I was told I could ONLY cancel the contracts exactly 30 days before, and could ONLY return the routers after this, and ONLY pay in CASH in a shop in person, the FEES and FINES for this.
- The fines for cancelling these 4 forced-on-me contracts was 400 LEV in total, and I couldn't pay it in advance (before the last day of the contract, not me not using it) while I was in Bulgaria still myself.
´- Now, too late, when I use the link from the sms to direct payment option via credit card, and ONLY then, I can see that could pay everything online with credit card. There is a list of contract or invoice numbers. With 200 LEV more stated than I was told in 4 shops.
Too bad my online account states I have 0 invoices, and the email I received, as I said, I cannot view any attached invoices. Those emails also state that I could do a bank transfer, generally speaking, but I need the invoice number for that, which I am never given. ... ... ...
- The shops all said I could not send the routers via postal mail either. I couldn't give them to them earlier. Only 1 day after the end of the contract. No option whatsoever. Only in person. ... ... Riiiiight.

AS A1 DENIED me ANY OPTION to return the routers myself before leaving, AND as 4 shops gave me the information that I could ONLY pay in CASH for the cancellation fees:
- I had no choice but to hand the routers to somebody I half trusted AND to give them the money in cash.
- ...
- Yes, guess how this turned out. (that person and the routers are gone.)
- I tried to contact the customer service online for the 1000th time, not working.
But for the 1st time the AI chat told me to wait for an English speaking person ... I didn't know that was possible.
- No email address, no option to contact A1 in a normal way in English. The chat broke off, but before that they said, it was my fault that I could not return the routers myself.
What is one supposed to do -- fly back to Sofia for 1 day to return them ???? The is NO OTHER option.
I could have terminated way too early and stayed without internet, but when I asked about that 2 months before leaving I was NOT TOLD that I needed to wait to return the routers and had to time it to the EXACT date (or be without service for a while, which isn't an option when working online).
--- I ALSO was NEVER Told, when complaining in person several times, that I needed to call the technical service when moving the mobile router. I was told the mobile router would work anywhere.
-- Either way, neither service worked ever reliably or well, all the headaches I had unbelievable.
After a power outage, I had no cable internet anymore, and it took 3 calls until someone helped me actually via phone to type in the numbers on the connection website for the router.
... ...
So, I have no way to resolve this in English and from outside Bulgaria, I will NOT pay double, and NOT pay for routers I was denied to return myself in time.

We took our cat to the pdsa in Cardiff for a third time as we waited for the vets to open a lovely young guy came up to the car saying one of our tyres was flat, we pumped it up so we could get to the nearest tyre place which was A1 tyre’s in splot. We explained what happened and he proceeded to fix the tyre once the tyre was patched he said there’s no charge but you need a new tyre how kind was this two kindnesses in one dsy

Ich habe meinen Dreame A1 2 Wochen in Betrieb und jetzt sieht der Rasen perfekt aus. Vorher hatte ich einen Mäher mit Kabelbegrenzung, aber das klappt jetzt genauso gut mit dem LIDAR.
Alle Verbindungen ließen sich ohne Probleme einrichten und die Begrenzung eingeben. Die Hinderniss Warnung habe ich ausgeschaltet, da er sonst bei Hecken und Büschen zu früh umkehrt. Da ich nur eine Zone habe war die Einstellung recht einfach. Eine nachträgliche Änderung der Zone wäre gut, so dass man nicht jedes Mal die Grenzen neu abfahren muss. Fast lautloser Betrieb und man könnte auch am Sonntag mähen.

I haven't seen this level of incompetence in an internet provider, not in several countries. We've been paying them for internet for 8 months and we've had to call them for troubleshooting almost every month or max, two.

They have zero respect for their client's time. Not once did they do something at the time they said. When we made an appointment to set it up initially, they called us 2 hours earlier and said they're under our apartment and were surprised that we were not at home.

Now they've left us without internet for 36 hours and counting. They sent us an SMS saying that they'd had it fixed by 15:30 on the first day. As the time came and passed and they didn't update their information we had to call them again to ask for an update so that we could arrange our work schedule accordingly. They were rude and would only say "we hope", "I can't promise" and "if we fix it, we'll send you a message". We didn't ask for hopes and promises, just for some basic information on their technicians working hours so that we can organize our workload. If they weren't going to even start work on the issue all day, we could had rescheduled the day rather than sit and wait all day.

Seeing that there was no update for the rest of the day we called them yet again, at the end of the day. They told us that "they fixed the general issue". We never got that SMS, nor did we get the service we've been paying them for. They told us "I guess the SMS had an error and didn't get sent". So now we're supposed to wait for their call, which is the same thing they told us 24 hours for today.

Their callers are consistently rude, unknowledgeable and incredibly incompetent. One of them couldn't even find our address on the map, when they work with our building and have a lot of other clients there. We had to spend another 24 hours waiting for them to find an address on a map, and in the end, had to go to a store and hold their hand while they looked at their map, but that's another story.

Do yourself a favour and avoid this garbage company and their incompetent, rude employees, like hell.

Awful! I wanted to lease a device, but I was forced to buy a netbox as well. I was told that the netbox was MANDATORY to lease. Later, their customer service confirmed that this information was incorrect and that the representative had misled me.

I immediately terminated my netbox contract, yet I still received two bills of 30 leva each. I requested a refund of the 60 leva, as the decision was based on false information regarding the netbox.

Their response was: “We cannot compensate you for this; you signed the contract.”

I only signed it because I was given inaccurate information by their representative.

I have been a customer for five years, and this is not the level of service a loyal customer should receive.

This has been an awful experience, and I am leaving the company.