Abacus Energy Solutions Limited Avis 88

I had a heat pump installed by Abacus year ago. Instalation went sort of ok however I didn't receive much in terms of help or information how to make the system more efficient. I was also strongly discouraged to involve 3rd part company to install full efficiency monitoring system which was a bit strange. Now over a year passed I'm struggling to get service arranged. First contacted Abacus in February it's now May and I'm just being ignored. This could lead to lost of warrenty just because of poor customer service. Regretting ever making business with them.
Regarding Abacus answer.
Firstly I'm happy to discuss details of monitoring system and names on the phone not in review section on trust pilot. Secondly my email records show different story....I've contacted Abacus on the 30th of Januar, go reply 2nd of Feb then been ignored till I've send another email 9th of March. Eventually got offered a date that was not sutible for me so I've made a request to move it and that's where we are today. It's taking your company less then 12h to reply to review yet you can't arrange a service in 3 months..... interesting prioritisation tactics.

Had a leak on pipework on ASHP and Abacus responded within 1 hr and fixed it. James provided a professional and friendly service. Would recommend their products and service to anyone thinking of investing in renewables

After receiving quotes from a number of companies I chose abacus energy solutions because Michael who came to visit was not a salesman, he was an engineer who immediately saw the best solution for the installation, and recognised the issue we would have with our existing showers. He was able to adapt the design to ensure it fitted in the available cupboard space as well and providing help and guidance while we were comparing his to other quotes. The actual installation went smoothly with less disruption than we had feared and the guys who came to do the work were excellent. Moving from a gravity fed system meant we had to replace our existing showers, and the installers were very helpful with this. However we also gained space and a proper radiator in our loft room which more than compensated for the loss of space in the cupboard containing the water tank and associated bits and pieces. Upon reflection we should have thought harder in advance about the location of the SM40 controller which is bigger than we realised. We have now had the heat pump for 7 months and the house has been maintained at around 20 degrees all that time, with plenty of hot water. I had to do some "radiator rebalancing" as one room was slightly colder than the rest at first, and it took some getting used to the very different way that heat pumps are controlled. The one disappointment I have is that it is noisier than I expected. Not all the time, but noticeable when at the back of the house in winter, as that is where it is located.

I had a site survey booked in for 2 December through Ellis. No one turned up at the designated time and I contacted the office the same day, speaking to someone who sounded like a manager. They said they would get one of the sales guys to contact me that day. I'm still waiting...................☹️☹️☹️. Based on the other reviews I presume they do a decent job when they actually get to your house but the poor communication and missed appointment suggest a lack of organisation at their main office, which doesn't inspire confidence.

Further to your reply:

- I have a text message from Ellis dated Wednesday 20 November at 11.15am confirming the 2 December appointment.
- I have a record of a phone call to your office on 2 December at 11.40

You will have access to this information so this should provide you with everything you need.

I had a meetings with a number of installers. They ranged from being just Salesmen, wanting to sell you their equipment and not being open to a discussion, through to knowledgable practical blokes, prepared to listen. The prices for similar solutions spanned over £6k difference.
Do your research, pick your installer.
I found Michael, Alex and the team at Abacus absolutely superb. Nothing was too much trouble, everything was explained and there was no pressure sales involved. They kept me informed every step of the way from the initial sales meeting through to the final sign off once the system had been installed.
I have no hesitation in recommending the team at Abacus. Thank you!

Abacus helped us out with both ASHP and Solar Panels. Michael was very good at explaining to us in layman's terms and didn't mind answering dozens of questions. Alex is on top of all the necessary paperwork and I felt comfortable at all times in the process. Would recommended without hesitation.

After a lot of research I decided to appoint Abacus for Solar panels, heat pump, water cylinder and batteries. The installation for the heat pump happened in November on a very cold winters day, the install took 2 days and I was without heating for a couple of hours once the gas boiler was disconnected.The Air source heat pump quickly heated the house. Extremely courteous professional tradesmen who worked in the bitter cold.
Once the heat pump had been installed the Solar panels were installed a few days later, this was a very quick process to put them on the roof once in place it was over to the electricians who installed the panels and batteries to the mains electric.
Again extremely professional and with minimum disruption.
Prior to install I switched my energy to octopus who have several energy tariffs for solar export and for heat pumps and electric car charging.
I have had my Solar system with heat pump batteries and hot water cylinder for nearly 12 months and it is the best decision I have made. I have saved nearly £2000 on my energy bill and I have been paid nearly £400 for the export of the excess electricity.
Abacus energy solutions managed my expectations brilliantly, they under promised and over delivered. In my opinion if you are looking for a company to install solar, heat pumps, water cylinders and batteries, look no further than Abacus

Abacus were the best and helped us when we needed it.

We moved into a new house which had an old boiler and in the second week the boiler stopped working.

We already had plans to have an air heat source pump fitted.

I called Abacus and a few other companies and I felt from the beginning that Abacus were the best fit.
Alex and Ellis where great at answering all questions.

They offered open and honest advice over the phone which led me to book an appointment with Michael

After the appointment with Michael, Abacus realised the urgency of our needs and helped rush through the installation.

They helped with all the paperwork for the grants and updated us frequently about all aspects of the the order and installation.

The installers that work for Abacus are amazing. They know exactly what they're doing how best to install the systems.

Very friendly. Very tidy. You can tell when people are professionals and Abacus are true pros

Abacus were an excellent company to deal with, from the outset they were responsive to our questions and concerns and honest about the performance of the system with our house.

They sorted the grant ahead of the installation and confirmed the installation date, the installers turned up bright and early and were incredibly respectful of the house and me working from home. They finished most things within three days, coming back to remove the gas flue and some pipe cover at later date (some of the cover was the wrong cover.)

The only slight issues were some finishing in the attic and the electrician's choice of wire route which was not ideal but not a disaster. I would give the 4.5 stars, but that's not an option.

Otherwise Mike's final inspection helped set up the system to suit our habits and was a good sign off on the experience.

Customer service and interaction is one of the hallmarks of Michael’s team. They were professional, friendly and very knowledgeable. The install was clean and tidy and they consulted on the positioning of all the kit to my satisfaction. Follow up service from Michael to make sure everything has been running well has been excellent too.

The installation team were fabulous and worked outside in conditions I have never seen anyone work in since my old oil rig days working in the North Sea .Nothing was a problem even the bits I was instructed to have ready for them and they were very patient waiting for me Their workmanship was top class and their lagging of the pipe work the neatest I have ever seen .Our house is toasty and kWh useage is very low . If I could give them 11 out of ten I would ! Don’t hesitate to use this company they are top notch

Michael arrived at our house, gave us some honest advice and helped us make a difficult decision easy, we were happy with the price. Alex from the office kept in contact all the time keeping us informed. when the team arrived to fit the panels and batteries. They were happy polite and extremely hard working all completed in a day. Really clean and tidy great job.

The overall experience with Abacus Energy was very streamlined & easy to navigate. Very professional & they explained the process clearly. No ambiguity & I would definitely recommend them.

I have been insulating my 1928 semi with the idea that l wanted to get rid of gas, and go for an air sourced heat pump. Micheal came to see me to discuss installing an air sourced heat pump and dissuaded me from installing one! This is because l want to have different ambient temperatures in various areas of my home. He explained that the only way to achieve this is by having different size radiators, and turning radiators down for cooler areas. This reduces the flow and causes the compressor to have to work harder, and to keep switching off and on. How great of Micheal that he dissuaded me. He is an engineer who puts people's needs first, not a salesman. Well done Abacus!

From the beginning of the process to the installation, Abacus Energy Solutions were absolutely professional, exceptionally knowledgable and with a first class customer care. The installation crew was of outstanding quality. Working efficiently and with a smile. Never short of a funny quip. This was a completely stress free project, thanks to Abacus Energy Solutions. Solutions by name, solutions is their end game.Thank you very much.

Very difficult to book service. Service quality not good . Extremely difficult to get to speak to anyone. Phone calls not returned.
Very expensive mistake.

Abacus were great from pricing to install. Not many companies like this. Michael came out gave a hassle free price and explained everything. Abacus were the only company that came out priced me and gave good information without me needing to do anything
After accepting the price.alex was great. Sorted my grant and installation keeping me I formed through the whole process. The installation was carried out in a timely manner . The nibe air source heat pump is quiet. Heats my water quickly. Need to see if it will heat my home in winter but I'm 100 per cent sure it will

After contacting a number of companies some time ago, I chose Abacus Energy Solutions Limited to replace my gas boiler (which was beyond the end of its service life) with a Nibe air source heat pump supported by a GivEnergy battery system (I had solar panels installed some years ago).
From the potential suppliers I considered, Abacus provided me with clear and detailed information on the system it proposed and how it would effectively fit into my dormer bungalow. Other companies were vague on what I would get, proposed components that had inferior reviews and/or proposed an approach requiring significantly more work and disruption to my home. Michael and Alex of Abacus also gave me confidence in the company as they were readily available to answer the many detailed questions I had; demonstrating sound knowledge of the products Abacus had selected and planned to install.
Prior to the agreed date of installation, Abacus kept my informed of what was happening in the background and sub-contractors engaged by Abacus arrived to undertake the 3-day install as planned.
Although it was an intense 3 days, the installation went to plan with the sub-contactors respecting my home and clearing up after their work.
I chose for the installation work take place in June so will have to wait until the winter months to confirm that the system is capable of heating my home effectively. I can however confirm that the heat pump is delivering ample domestic hot water and, as expected in the summer months, the GivEnery battery system is harvesting my solar generation and meeting my electrical needs without need to recharge overnight on my off-peak tariff.
Now that the installation is complete, I will continue to use Abacus through its care plan for the system’s annual service and any technical support I need for the system.
I highly commend Abacus Energy Soluttions Limited as an organisation that appears competent and knowledgeable of domestic heat pumps and battery storage systems.

Nice people to work with. Did a great job specifying and installing our heat pump. Listened to what we wanted and planned a solution to match. Delivered with minimal disruption to our house on time and to spec. Properly experienced engineers who have installed loads of heat pumps and know what they are doing. Delivers everything we expected with no dramas. Can highly recommend.

The job was completed as planned. The staff at Abacus who arranged the job were friendly, helpful and easy to engage with from the first enquiry through to the end. The engineers were polite and friendly.

On the second day, the heating engineer had misplaced his hand tools overnight and so had to go and buy new ones which caused a delay but he worked until the job was completed just before 6pm. He returned the following day because he couldn’t find his drill - which wasn’t here - so I hope he finds his missing tools!