abbvie.com Avis 13

Horrible product. Horrible commercials.

Trying to get reimbursed for infusions. Today had to call three time to get hung up on twice the third time I got a snotty rep. With an attitude. Never seem to send the correct paperwork to them.
ALL for an infusion they require and tell you that they will help cover. For two months, ten phone calls and still nothing.

I'm not sure the person working on my file was literate. I had an issue where my family doctor never bothered to record the dosage for a couple old prescriptions (I had info for 2 others) - this was like 20 years ago I was on them - the pharmacy didn't have it, I tried all avenues I could. So I asked, is there a workaround for this or do I need to go back to the doctor? "That's great, looks like we are just missing dosages for x." I know, I told you they are missing, can we work with this or no? Can we insert standard dosages or do I go back to my doctor?? Silence.

I spent THREE MONTHS following up and the person or chatbot answering the emails could not grasp I did not have access to that info, either not responding at all or responding 'hi so we're just missing the dosages." I could understand if I couldn't move forward but to not comprehend what I was even asking when it was so basic?? They couldn't grasp anything until I phoned in formal complaints and by that point I was so exhausted I went back to my doctor to try another medicine that didn't involve these failures. They delayed my care months for no reason.

When I started with them over a year ago. They gave me a hard time. I sent them my taxes. Then claimed I made 130,000.00 a year. Because one of their brain surgeons. Googled me to get that info. When they had my taxes. I had no job for 3 years. Second contract. Got all their info asked. Then said insurance will cover it. Haha If deductible is not made 573.00 per month. If Deductible is made 520.00 a month. With the pin heads that working there at AbbVia. Could they afford any of those amounts. Their commercial says: If you can afford it. We will help. They don't. And CS was a joke. They told me to fill out a form for my outstanding medical bills. I have none. I wait until its free. But still in my case. I can't afford the over 500.00 a month for the medication. In my case they took my life in their hands. Over medication to poop.

I’ve had a very disappointing experience with AbbVie’s patient support. Communication has been inconsistent and unreliable, and after weeks of trying to coordinate my prescription through their system, I ultimately had to contact the pharmacy myself and pay out of pocket to get my medication on time (over a thousand dollars - as they couldn’t resolve the seemingly simple task of attaching my benefits to provider to the system)
The process has been confusing and poorly managed, creating unnecessary stress and extra admin work. My doctor even mentioned that other patients have had similar issues, which is concerning. I hope AbbVie takes this feedback seriously and improves their support process—especially for patients managing serious conditions who need timely and reliable care.

Purchased Refresh Optive Eye Drops and after opening the package show the expiration of the product was Oct 25 and the coupons inside expired 2024.
Spoke with Customer Service and the Medical Team, Megan and got nothing. Yes, you can use the drops til the end of October, but there is nothing they can do about the expiration. Why would products be sold with only 3 months to use.
They did not care, I guess the almighty dollar rules for their company.

I have had the worst customer service experience TWICE from Abbvie. They couldn't care less about the patients using their medications. They are plain rude. I WILL try finding a different medication so I don't need to talk to these people!

I went on Medicare when I retired and could no longer afford the life changing medicine for psoriasis. Their customer assistance program called me and I was approved to receive it at no cost within 4 days. The approval was fast and the whole process was positive. I can’t thank Abbvie enough for their help.

I experienced the worst working environment, was so toxic that it affected my mental and physical wellbeing.They valued nepotism more than anything and they decide if they wanna work with you regardless of what you can do .I worked with husband and wife,uncle’s and cousins on the same shift .Managers take decisions based on relationship like what these relatives tell them ,no investigation,, nothing … people say they enjoy working at Abbvie simply because they’re family like I mentioned before father and son … it was a hell

Ando a contactar com esta empresa ha semanas, primeiro liguei e deram-me um email, já enviei 4 e nenhuma resposta... Lamentavel!

I have had good insurance all my life that covered prescription drugs. I retired and went on Medicare and couldn't afford a prescription. Abbvie was kind enough to ship me my medicine free of charge, thank you so much!

Terrible customer service.
Using critical drug and they can't answer questions about shipping dates or my account status.
Wait time on phones unacceptable. Over 30 minutes continually.

My dermatologist wanted me to go on SKYRIZI but it's $17,000 per injection. Obviously, there's no way we can afford that, because we have no income.

We have no income, but my husband took money out of our retirement funds to pay off my incredibly high medical bills. Unfortunately, the people at Abbvie couldn't interpret that information even though our application very clearly showed the money came entirely from our retirement funds. I guess the people they have reviewing applications are too damned stupid to see that or ask any questions.

My husband and I have to pay more every month for health insurance than we do our monthly mortgage, just so that I can get pain management. Maybe people reading this funny know, but the DEA has made out of network care a red flag for chronic pain patients. Pretty ironic because they endorse and encourage out of network care for addicts! So, PEOPLE WHO THROUGH NO FAULT OF THEIR OWN CAN'T GET THE COVERAGE OR CARE THEY NEED BUT ADDICTS, PEOPLE WHO CHOSE TO SCREW UP THEIR LIVES GET THE CARE THEY NEED AND THEN SOME!

My husband and I have ZERO INCOME but the people at Abbvie were too stupid to interpret their own application information and rejected our request for assistance. I'm so sick of healthcare in the United States!

I definitely do not recommend anyone to to get assistance from Abbvie.