Ableworld - Nantwich Avis 

I can’t give enough praise for the staff and assistance I always receive from Ableworld Nantwich.
On quite a regular basis I need to phone to order goods for home delivery for my elderly father. The staff are always so professional and friendly, know the products I require straight away, arrange delivery and take payment. On occasions they have needed to call me back and have always done so as promised.
Huge gratitude is given then to the staff and care of Ableworld Nantwich, and it is nice to receive gold standard customer service from this store in an age where quite often customer service, is lacking. Well done Ableworld Nantwich and thank you from a very grateful family.

I ordered a couple of items on line. They didn't arrive. When I called, having checked, I was told they were at the local post office. I collected them weeks late. Not a promising start ....

One of the items didn't work at all ... slight feeling of dissatisfaction crept in. Contacted Ableworld and their Customer Service kicked in!

Arranged for the pickup of the defective item as well as the simultaneous despatch of a replacement.

All of this in the run up to Xmas - not the best time for an emergency despatch - and the middle of (quite a few) strikes.

Would they come through?

Absolutely! Item delivered and kept well informed through the process. Confidence fully restored and it's been a while since I come across comparable customer service.

Absolutely faultless.

Well done Lesley-Ann!

Oh and the initial delay? Seems it was a simple human error where the wrong house number was entered on label - out by about 200. Hence the "non-card" non-delivery.

We can all make mistakes - it's how we deal with them that count.

And this is one very "Able" company

We had a problem with my Grandmother’s stairlift (stuck at the top of the stairs), called and received detailed guidance over the phone that allowed me to resolve the problem immediately. Sharon was really very helpful, able to guide me exactly and describe clearly all the steps that I needed to follow.

We went to Ableworld to find a wheeled walker for my Mother. Brian helped us straight away and told us exactly which ones we should look at and the features of both. He also suggested a couple of other useful things that they sold, that we didn’t know about and he even helped me get it in the car. A great service helpful but not pushy.

Called at the Ableworld shop in Nantwich this morning. Steve and all other staff were more than courteous and helped me find the correct mobility scooter for my needs.

Sent wrong items, had to waste another day waiting in for courier to collect parcel to be returned. Apparently item I ordered isn't stocked anymore but its still on the website to order!

Ableworld installed a stairlift 2 weeks ago and yesterday it froze at the bottom of the stairs. I tried everything in the handbook, phoned their 24 hour help line and the responder went through a range of things to try before saying we needed a visit from an engineer. This was arranged on the spot and he arrived within the time specified that afternoon. He checked it over, called for backup and another man arrived within 30 minutes. They both then spent over an hour replacing the faulty part, went through the explanation of the setup and left. I really must commend the company and their staff for excellent and rapid service.

The staff at Nantwich have been so helpful and really quick at sorting out a number of needs for my sister. They are definitely our first port of call for any disability aids.

Had my scooter in for service from the first contact with the Nantwich shop right through the collection, workshop and delivery back the service and attention to detail was excellent can not fault the service or the staff. Top marks throughout

great service if a bit slow in delivery, otherwise will use again.