Ableworld - Stafford Avis 

Came into the Stafford branch, was served by Melanie and John. Were very concise with the information I needed to make the right purchase. Very professional and helpful.

We bought a walker from Nantwich for my Dad. After 2 weeks the one brake stopped working. Because we live closer to Stafford we thought we would return it to this branch. When we arrived and asked if we could exchange it for a new one the manager straight said he couldn't exchange it as we'd bought it from Nantwich (this was said quite abruptly without care). Eventually after seeing we weren't too happy he suggested that they would repair it but this would take 2 weeks. My Dad is in ill health, disabled and needs his walker at all times but no real concern was shown regarding this. My Dad was struggling at home without his walker so we decided to collect it back from Stafford and return it back to Nantwich for a new one. On collecting it from Stafford the manager did say they could repair it within the hour but because we were concerned the same thing would happen again with the brake, we decided to take it to Nantwich.
On arrival at Nantwich the lady asked us what was wrong with the walker. We told her the brake was broken and we wanted a replacement. She said it wasn't the store policy to replace the walker and she would change the handle and fix it and it would take 10 minutes. We said we wanted a replacement but she kept saying its not the stores policy. We said its not fit for purpose. She went to fix the handle in the back but realised it would take her a while to do it so she wheeled out a new walker instead. She then kept saying it was there policy to give replacements and refunds for items from other stores and the manager from Stafford was wrong to say he wouldn't replace the walker at Stafford. Then she said the walker which we had returned was in very good condition so she would replace the handle and resell it on the shopfloor. I have never known such poor aftersales service. There was no consistency. Who do you believe??? The new walker we have had from Nantwich looks brand new with instruction booklet, attached bag etc., The first walker looked nothing like this. We had no instruction booklet or bag attached which makes me wonder if it had been returned and repaired like the sales assistant said she was going to do at Nantwich and resell. It's only because we were given a new walker that I've given 2 stars as other than that the aftersales service would be 1 star.

Melanie and Tracy were extremely friendly and very helpful

I found the staff at Ableworld very professional,friendly and knowledgeable,but most of all they had time to explain things to you and made you feel that they had all the time in the world, which was very refreshing in this day and age, keep up the good work Stafford branch.

We would like to thank all the team , but particularly Zoe for helping my mum to buy a Scooter. We were able to test drive a few inside and outside the shop , for a more real life experience of using one.This helped my mum to decide which scooter to go for. Lots of explanation , patience and no pressure to buy. We would highly recommend Ableworld.

The store manager Zoe from Stafford store & The specialist advisor Amy from Shropshire & Oswestry stores have helped me whilst we fund raised to get a specialist power chair without their help and advice over the past 2 years I don’t know what I would have done. They have gave me my independence back. I would like to thank these lovely ladies they went above and beyond to get me this wheelchair I needed desperately.

Zoe was extremely helpful. I know people say it’s there job’ but she put me at ease straight away. She explained everything and repeated it if we needed her to. She was not only helpful and considerate to me but to my husband as well asking him if he was okay with things or needed any extra help with taking it apart and putting it back together. I would definitely recommend this store. She didn’t rush us she let us go at our own pace. Very pleasant lady. Thank you Zoe

I visited the Stafford branch of Ableworld on Thursday 11th May with my mother and my eldest daughter and the staff were fantastic. We were attended to by Tracey and John and can’t praise them enough for their professional and caring manner. From the moment we walked into the shop we immediately felt comfortable as we were allowed to browse around without feeling pressured to buy. When we needed help we just asked John and Tracey and nothing was too much trouble for them. Purchased 1 powerchair, 1 manual wheelchair and a Walker. Highly recommend and will definitely be returning.

Visited the Stafford Store just before closing on Friday and the service and help was received was outstanding. Originally wanted to purchase a wheelchair but after exploring the options opted for a motability Scooter.
John was really helpful, even came to the car after closing the shop to make sure we had managed to dismantle the scooter and put it in the car.
A real credit to the company

Needed a new scooter, the choice was fantastic and confusing. John who looked after us went out of His way to find out our needs and recommended a selection of scooters for My Wife to try. Service was fantastic and nothing was to much trouble

As a 25 year old disabled woman having to look into accessibility options, it can be incredibly daunting and embarrassing. Since so many still associate accessibility with old age. Zoe and Tracy went above and beyond to keep me comfortable, they were so friendly and helped ease my worries. They answered all of the questions I had(And believe me, I had many) and never once shamed me. They even took into consideration what my mobility issues are without me having to go into detail, for those that aren't as comfortable sharing such personal information(Though I did share a fair bit with them, of my own free will) to help decide on the correct items for me. It's the first time since all of my health issues came to a head at 12, that I truly felt welcome and at home, that people understood me and that my existence wasn't a burden, that I didn't have to be ashamed about something I was born with. Even the gentleman with the cool sunglasses(I didn't catch his name) who was driving the mobility scooters around had a laugh and a quick chat. Every member of staff went above and beyond. So thankful for this shop and the experience I had, I couldn't recommend them enough. They even explained how the VAT exemption worked, and the exemption helped so much. Especially for those who may not have much income, due to having to scrape by on disability benefits. Now I have a cool new glow in the dark walking stick, with a squishy handle that after testing multiple times in the store and at home I can already feel a difference. Next purchase will hopefully be a wheelchair or scooter once I have the funds saved!

Went for my first mobility scooter at the Stafford store.
John showed me a few and I had a go on them. I chose the one I wanted but he started to pressure sell me into having a more expensive one with full suspension that was too big for me. I felt a bit intimidated.
It says on their website that there is no pressure selling. So that’s not true.
Took it home but the next day, my husband realised that the serial number on the paper work did not match the serial number on the scooter, so we were concerned about the warranty and insurance. That’s so bad for a professional company.
Also, after thinking about it I was a bit cross that i wasn’t offered a new one. I was just given the display model. I didn’t think at the time but I test drove it and lots of others, so how many other people had too. I was even offered to test drive it outside. So realistically, when you buy anything from this company you aren’t getting a new one, and so many people could have used it. You don’t know how much use the battery has had either.
I took it back for a full refund. Went somewhere else yesterday and got a much better one for the same price. Full suspension but just the right size for me.
No pressure selling at all. It’s being delivered in a few days, brand new, boxed! That’s what it should be!

wanted a mobility scooter.
called in at store, was greeted by Tracy who was brilliant, in our opinion, with a good knowledge and
nothing to much trouble.
not pushy which was a refreshing plus.

On first entering the Stafford branch of Ableworld, my husband and I were greeted in a friendly manor. The sales assistant asked what we were looking for, which was a mobility scooter for my husband. Having ascertained our requirements, the sales assistant was able to show us suitable scooters and alternatives. Having tested several, my husband made a choice. The assistant spent time showing us how to use and take apart and put back together the scooter. There was no pressure selling and the assistant was easy to talk to and ask questions. He even came to the car to see that I could dismantle the scooter. If you need any help at Ableworld Stafford, ask for John, a man who knows all about disability scooters.

After a short time looking at the mobility scooters we were greeted by an assistant named Tilly. She was absolutely brilliant. Answered all our questions, however stupid they may have sounded, showed us the correct scooters for our needs, did all the demonstrations required, allowed us to take the scooter apart and put it back together again a few times until we go it right. All this and more was done with a great big smile.

Really knowledgeable staff. John took his time explaining everything about mobility scooters.
He explained the differences between 4 types of scooter.. he was very patient. When we had decided which one to buy he took my husband and son through step by step how to dismantle it to put it in the car boot . And not just once but three times so they were comfortable knowing what to do. I can fully recommend the store and especially John for his help. Thankyou

Friendly staff at Ableworld Stafford who went the extra mile

Cannot recommend this company enough!
The staff at the Stafford store are amazing. I went in after being approved for finance for a mobility scooter. I first spoke to John who asked what/how far I would be using it for and showed me one that was more suited to my needs than the original one I picked out. I was then passed onto Zoe to finish the transaction, who is an absolute delight! Knowledgeable, polite and a downright lovely person. Even offered myself and my partner a hot drink when we went to collect due to the horrendous weather outside. All the staff love my chihuahua that goes everywhere with me so we now have to pop in constantly so he can have his loves and attention!
Well done Ableworld, your Stafford staff are a credit to your company.

Dad's wheelchair had suddenly developed a problem. We brought it in and deputy manager John managed to sort it out speedily and with good humour. We are very grateful! Thank you, John!

Excellent service on my purchase of a Electric Scooter
John S was very good