When we first went to Ableworld at Portrack Stockton we were greeted almost straight away. We had some idea about the features we were looking for and, having spoken to Gemma about Mum's requi... Voir plus
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Établissement
Changer d'établissement3 Collectables Retail Park, Portrack Lane, TS18 2LX Stockton on Tees, Durham, GB
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Salesman very, very helpful and very knowledgeable about all his products. Very courteous and friendly and went above and beyond my expectations. I asked about a number of products and received all th... Voir plus
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The manager and engineer at the Ableworld shop on Portrack Lane, Stockton were ‘knights in shining armour’ on Friday 6/1/23. My daughter is a Community Nurse and had stopped to complete some paperwork... Voir plus
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Just left the Ableworld Stockton store after going in to purchase mobility scooter batteries for my dad's scooter. We were assisted by a lady called Gemma who was an absolute gem, she was super helpf... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Magasin de fauteuils roulants
- Matériel et équipement d'hôpital
À propos de Ableworld - Stockton
Écrit par l'entreprise
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Coordonnées de contact
3 Collectables Retail Park, Portrack Lane, TS18 2LX, Stockton on Tees, Durham, Royaume-Uni
- 01642 602962
4,8
Excellent
54 avis
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Buying first mobiliy scooter
This is the first mobility scooter I have bought. Gemma made the whole experience very easy. She is very knowledgeable of all the products sold, and recommended a scooter that would suit my needs. Both staff I spoke to were friendly with a professional manner showing patience and a pride in their work.
29 août 2024
Avis spontané
Réponse de Ableworld - Stockton
Hi,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and found our staff friendly especially Gemma! Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
Broken Wheelchair
I was actually beside myself when I noticed our wheelchair was pulling away from the right side knowing it was not safe. I took it into Ableworld and the Engineer took time to look at it and fixed it for us. What wonderful service! It does need more special attention so they also booked me in for a service in two weeks to change out the chair pad and make sure everything is up and running correctly. Amazing care and concern at our Stockton Ableworld. Thank you!
16 avril 2024
Avis spontané
Réponse de Ableworld - Stockton
Hello Linda,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Stockton team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Excellence
What can I say. Excellent, Excellent, Excellent!!!! Gemma, Diane and team have been there every step of the way. I was getting a powerchair through access to work and my employer and the team helped me with all the details, trialling the powerchair and made it an unforgettable experience. We had lots of fun and I would like to say, I have many new challenges in my life but all you guys have made this experience special and easier to do. 100000000000% recommend.
19 octobre 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello,
Thank you for taking the time to leave our Ableworld Stockton team this fantastic review, we are delighted to hear that they were able to help you find the right mobility aid to meet your needs. We cant wait to welcome you back in-the future.
Take care
Ableworld
The website doesn’t indicate whether…
The website doesn’t indicate whether the slippers are men’s or women’s. Ordered a size 7 thinking ladies and they arrived what would have been an 8 for a lady but we’re apparently a men’s 7! Far too big. They were also in the wrong box and we had to pay for the return and subsequent exchange. Still waiting for these now. Very disappointed
15 octobre 2023
Réponse de Ableworld - Stockton
Hello Sharon,
Thank you for taking the time to submit your review. We are sorry if you have felt the need to post a review.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
please feel free to contact support@ableworld.co.uk and a member of the Customer Service team will be happy to respond.
Yours sincerely
Ableworld
We purchased a power chair during a…
We purchased a power chair during a home demonstration. Although the basics of the chair were demonstrated it was in brief. After two uses it became apparent that the chair wasn't suitable for my wife. Ableworld did agree to accept the chair back but warned they would need to make a charge for any damage caused. Other than some very minor scratch to the foot rest, which I suspect may have been there on delivery, the chair was as delivered, and i have photos to prove this. However Ableword claim the chair had considerable damage (after two uses) and only agree to return 50% of the over £2000 cost of the chair. Be careful about using this company.
2 octobre 2023
Avis spontané
Réponse de Ableworld - Stockton
Dear Mr Wynn
Thank you for your recent Trustpilot review with regards to the purchase of a Powerchair through Ableworld Stockton. We can confirm that we have already received correspondence through from you, and actively corresponding with you in full including photographic evidence.
Your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review. All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customer's experience a positive one.
Yours Sincerely
Ableworld
Good service and information from Diane & Paul
WE had 2 Mobility Scooters delivered and the instructions were clear and precise. WE have been impressed by the the performance ease of handling.
Thank you for the service provided.
3 octobre 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Harry,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that you are happy with your new mobility scooters purchased from Ableworld Stockton. We hope to see you again in the near future.
Take care
Ableworld
We recently visited Ableworld in Stockton…
We recently visited Ableworld in Stockton to buy a walker for parents. Alan assisted us and provided us with really good advice and support, and helped us choose the right walker. The staff in the shop were all really helpful.
23 septembre 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Vera,
Thank you for taking the time to leave us this excellent review, We are delighted to hear that Alan from our Ableworld Stockton provided really good advice and support. It's also great to hear that he helped you choose the right walker to meet your needs. We hope to welcome you back in-store again.
Take care
Ableworld
The Extra Mile
My disabled son’s wheelchair had a puncture. Went to Halfords to see if they had a replacement inner tube, but they only had ones for bikes and not the size required. Ended up at AbleWorld (Stockton-On-Tees) and the two staff members Diane & Gemma were so helpful. They had the correct inner tube in stock. They then went the extra mile and installed it into the tyre for me and inflated. Very kind and friendly. Thank you 😊
27 septembre 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Martin,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Diane and Gemma from our Ableworld Stockton were helpful when taking your son's wheelchair to be fixed. We hope to see you again.
Take care
Ableworld
Well,what can I say,Diane and Mark have…
Well,what can I say,Diane and Mark have done it again.
What a fantastic team they are, no pressure put on me and my friend when we visited the Stockton store, let us browse without being behind us all the time, they are very knowledgeable in their work, got 2 very satisfied customers leaving the store and they even managed to deliver our products on Saturday. Well done once again 👏Five stars isn't enough wish I could give them more
23 septembre 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Diane and Mark from our Ableworld Stockton were able to provide fantastic service on your visit. We hope to welcome you back again.
Take care
Ableworld
Mobility scooter purchase. Showroom staff were very informative…
Showroom staff were very informative and steered us to purchase right product.
Mark and Alan were very assistive from purchase to delivery.
24 août 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Denis,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Stockton was able to help you find the right mobility aid to meet your needs. It's also great to hear that Mark and Alan from our delivery team also provided great service. We hope to see you again.
Take care
Ableworld
Really pleased with the assistance and…
Really pleased with the assistance and care from Diane who helped me to choose my mobility scooter and aids. First class service
8 août 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Marshall,
Thank you for taking the time to leave us this excellent review. We are delighted to hea that Diane from our Ableworld Stockton was able to provide first-class service and help you find a mobility scooter to meet your needs. We hope to welcome you back again in-store.
Take care
Ableworld
A pleasure and relief to know we were buying exactly the right thing for me…My husband and I went went to…
My husband and I went went to Ableworld in Stockton to look at mobility scooters for me. We went there because they were so helpful when I first need a wheelchair and toilet lifts, elephant feet, wall handles etc etc. no hard sell and the products are excellent. We did buy an Apex Alumalite and frankly because of all the help and answers to our questions..the hardest choice was the colour! I love how they (Diane and her smiling colleague) assembled it in front of us ..so relaxed. It was a pleasure and a relief to know we bought the right thing! It was such a nice experience as I had been quite concerned.
9 août 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Elleen,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Stockton was able to help you find a scooter to meet your needs. It's also great to hear that you had such a nice experience. We hope to welcome you back in-store again.
Take care
Ableworld
Just popped in for a look
Went in Ableworld (just a look) and found in the doorway my new freedom wheels. Diane was so very helpful and knowledgeable, feel like I can conquer the world now lol. Would recommend to everyone who needs a bit of help with mobility.
14 juin 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Barbara,
Thank you for taking the time to leave us this excellent review. We are delighted to do that Diane from Ableworld Stockton was very helpful and knowledgeable. it's also great to hear that you found the right products to help you regain freedom. We hope to see you again.
Take care
Ableworld
I visited the Stockton store
I visited the Stockton store not knowing what I was really looking for. But on arrival we were greeted by Gemma who from the start put me at ease. Long story to short l got what has turned out to be one of my best purchases ever thanks to Gemma. I would highly recommend to anyone who is thinking of purchasing either a wheelchair or mobility scooter to go to ableworld.
25 mai 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Alan,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Gemma from our Ableworld Stockton store provided excellent service on your visit and was able to help you find the perfect mobility aid for you. We hope to welcome you back again.
Take care
Ableworld
Wonderful repair on a mobility scooter.
Alan, at the Portrack Lane shop in Stockton On Tees, did a wonderful professional repair for us today, on a mobility scooter. He was very friendly, knowledgeable and efficient. Thank you very much Alan.
30 mai 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Pippa,
Thank you for taking the time to leave us this excellent review. We are delighted to hear the Alan at our Ableworld Stockton was friendly, knowledgeable, and efficient. It's also great to hear that your mobility scooter is now repaired. We hope to see you again.
Take care
Ableworld
Réponse de Ableworld - Stockton
Hello Judith,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Diane from our Ableworld Stockton provided excellent service and was helpful. We hope to welcome you back again.
Take care
Ableworld
Impressive fast and professional service. Lowest price around too.
My daughter had an accident and needed a temporary stair lift as a matter of urgency. From the phone call I made to the Stockton branch to the installation took less than 24 hours because they really pulled out all the stops - it was the coronation weekend too. Super pleased with their sympathetic and professional approach. Hats off to Chris too - he surveyed and fitted in my tiny wonky cottage with skill.
5 mai 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Jean,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that our stairlift engineering team at Ablewold Stockton was able to help install a stairlift quickly and efficantly for you. We hope to see you again.
Take care
Ableworld
Super Staff at Stockton
Again our thanks to all of the Staff at Stockton Branch!
The same friendly, caring, no pressure experience that we’ve encountered in the past.
Great service…we really wouldn’t go anywhere else!
Many thanks again Sue & Robin
26 avril 2023
Avis spontané
Réponse de Ableworld - Stockton
Hello Robin,
Thank you for taking the time to leave us this fantastic review. We are delighted to hear that the team at Ableworld Stockton provided excellent service on your visit. We hope to welcome you back again.
Take care
Ableworld
Appalling after sales care
My father purchased a scooter from the Stockton on Tees branch 14 months ago. The scooter has now developed a fault where all operations are completely dead. The branch collected the scooter 2 weeks ago, but don't appear to have any sense of urgency in finding the fault or repairing it. Until this is returned, he has lost his mobility outside of his house which is not helping his mental health. Have tried contacting Ableworld on his behalf, but no response to my mails. I see other people have been asked to get in touch via the support@ address, but no point if they don't want to reply. In contact with Trading Standards.
4 avril 2023
Avis spontané
Réponse de Ableworld - Stockton
Dear Neil
Thank you for your review regarding the mobility scooter that your dad purchased from Ableworld Stockton.
We are aware that you have emailed into support@ableworld.co.uk and a senior member of staff has emailed you back to apologise for the delay on the repair, unfortunately, everything the engineer is testing on the scooter is operating ok, yet the scooter will not switch on. He has been speaking to our manufacturer on this too, hence the delays experienced. The engineer working on your father’s scooter will contact him directly, if not already done so to advise.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one.
I would like to assure you that we do consider every request from our customers individually and in detail.
Yours sincerely
Ableworld
Rubbish pill popper.
Rubbish pill popper.
Whatever you do do not buy the pill popper from Ableworld. It is tiny, made of cheap plastic and will not pop pills without crushing them. It is crap. Also if you open it to test it you will not get a refund. The shop said no twice and the head office make excuses and basically tell you to get lost. I wish I had found out about their abysmal after sales service before purchasing a riser recliner from them. I would certainly have gone elsewhere. Once again the pill popper is absolute rubbish.
22 mars 2023
Avis spontané
Réponse de Ableworld - Stockton
Dear Peter
Thank you for your Trustpilot review with regards to your recent purchase of the Pill Puncher from Ableworld Stockton.
We can confirm that we have already received correspondence through from you to Head Office of which a response has been sent back to you via email. Following a visit from yourself back to, the store manager has informed us that the pill puncher was opened and residue from a tablet was evident. Due to this, unfortunately, we would not be able to offer a refund.
We are sorry that this may not of been the answer you were looking for. All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one.
Yours Sincerely
Ableworld
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