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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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kept staring at the waist stitching—super neat, you barely notice any odd threads like I saw on my old pair from the mall. first thing I did was tug at the buttons just to check how secure they felt, more solid than expected. out for coffee now, and honestly, nobody would guess how light these feel to wear.
Het zijn een goede vervanger van de standaard riem. Een aanrader is het zeker voor als je even snel iets nodig hebt om je broek op te houden.
Top product
Brought two dresses one was meant to be all brown but was two different colours website does not let you contact no paper work
Réponse de Abondond
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@abondond.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
brought the women's solid color long sleeve jumper & pleated bottom dress, took over a month to arrive, quality is absolutely dreadful, want to send it back for a refund, but came with no paper work screwed up in a tiny plastic bag. that's £30 wasted!
Réponse de Abondond
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@abondond.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Avoid bought through TikTok advertising special offer Laura Geller bake make up. £28.98. Arrived today after 1 month not what I ordered never heard of brand of make up seen on line for a few pounds!!! Avoid I feel have been scammed.
Réponse de Abondond
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@abondond.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Bought the “Waterproof Eyeliner Duo Sharpenable Eye Pencil (buy one get one free)” after seeing ad on TikTok.
Ordered 19th June - had to chase, then order finally arrived in July.
In the advert, the pencil looked creamy and easy to apply and blend. In reality, it’s so dry it drags the skin and it’s very hard to transfer any colour from the pencil - almost impossible.
The pencils are in a plastic tube, and feel suspiciously light - so I doubt the cosmetic part is more than a few mm long.
Postage was a ridiculous £3.99 (the package weighed virtually nothing!), so overall this order cost £13.98.
Complete waste of money.
Réponse de Abondond
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@abondond.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not happy, bought items on tik tok, took forever, so contacted them to ask when items would be delivered, said to give another week, if not received get back. Needless to say, still not received, requested a refund which they said I could have but now not responding to my emails. Don’t buy from these scammers!
Réponse de Abondond
Dear Customer, Thank you for your feedback and we are deeply sorry for your concern. Please note that we ship internationally. Once your order has been processed (usually 3-7 business days), tracking information will only be available once the package reaches the final delivery carrier in your country. This may take several days, depending on customs and shipping conditions. If you have not received your order, please contact our customer service at service@abondond.com and provide your order number. Our team will be happy to check on your order status and provide the latest details. Thank you for your patience and understanding.
Edited to add: full refund finally received on 14th June
Selling products as Maybelline brand but when it arrives it is Baxi brand and all the writing on the packaging is in Chinese. It appears they are using TikTok product videos belonging to other people advertising Maybelline and linking from these to the TikTok shop so it is misleading.
Contacted them to request a refund and was offered a voucher for the value of 20% of my purchase to spend with them. No chance! Have now emailed 3 times requesting a full refund and have had no response.
Avoid at all costs!
Réponse de Abondond
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Our advertisements clearly state the product brand, and we assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@abondond.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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