Aberdeen Avis 184

I am attempting to cash in two ISAs which me and my wife hold, transferred to abrdn from Standard Life without my knowledge. I first rang them at the beginning of Feb and was told I needed to provide cetificated copies of a bank statement and both driving licences. Emailed them with the documents on Feb 27th, heard nothing for three weeks, finally rang them to find out what was going on and was told my request was in a queue. On April 10th I received an email requesting that my wife ring abrdn to confirm her wishes. After waiting nearly an hour on the phone I finally got through, had to wait a further 10 minutes while the call handler sought advice, got transferred to another handler who told me they had no information regarding my wife's request and that she needed to write a letter stating her wishes. This we have done and await further communication from abrdn.

I can only confirm the ratings of many other reviewers who have given this company one star and if you are thinking of investing with them, DON'T. Their customer service is appalling.

Like many other reviewers my stocks and shares ISA was transferred from Standard Life to Abrdn. I was very sceptical at first as I've been a happy customer of Standard Life for a long time. I spoke to Standard Life about it and they said they had been working as one company for a while, but have now split, so my understanding is our funds were always partly from Abrdn anyway. I called to chase my log on details and the guy I spoke to said he didn't know how long it would be as they were having teething problems with the move. Again, I was sceptical of this and a bit worried. But within about 3 weeks my log on details arrived and I have had no problems since. In fact, my Abrdn log in is actually much more informative than Standard Life's and a much nicer platform. It seems like their communication with the move wasn't great which has meant quite a few bad reviews. But for me, so far so good.

Collapse of on line system in February. Now April and no progress. Nobody answers the phone. The changes implemented were only for their benefit - they don't give a damn about their customers DON'T USE THEM.

Like many other reviewers, I had investments with Standard Life which were transferred to abrdn. I was sent an email saying that I would shortly receive instructions on how to access their client portal. Two months later and nothing had arrived, so I phoned them. I had to wait about 20 minutes to get through but eventually spoke to a helpful person who told me I should shortly be receiving an email with the instructions. No email arrived and so I checked my junk email and there it was - could this be the same issue as others are experiencing? Right-clicking on the email and selecting first 'Not Junk' and then 'Never block senders domain' got me round the problem and I was able to successfully access the client portal.
I was originally going to give a 1* (like most others), but there are some positives to this experience, for example the helpful person who (re)sent the email instructions (even though I didn't initially receive it) and actually once you do get on the portal there is much more useful information there that was not on the Standard Life site, for example unit prices to 4 decimal places which on the SL site I had to calculate from the value and units.
On the negative side I did have to wait a long time to get through and WHY don't abrdn respond to negative reviews where maybe the could suggest checking the junk folder.

Stopped my online access, staff evasive, do not answer e mails or phones, re direction to a non functioning web site. Will not allow me to transfer my ISA out and will not tell me where the funds are currently. ISA transferred without my permission to ABRDN. This company is to be avoided at all costs, I have never come across such a useless outfit, likely my funds have already been taken. Tried to register for on line access their security said some one else using my e mail address. IT just goes on.

a joke. steals your money. don't care about you. lawsuit is coming.

Terrible. Account was moved without my knowledge from Standard Life, it was only when I logged into Standard Life a box appeared saying account moved. I have contacted ABDRN numerous times and each time they say they will send me the link to register. Have been chasing them for this since beginning of March and as yet no link. Am worried now how to get access to my money as I want to withdraw and close my account due to problems and have no faith/trust in this company. What can I do?????

Like most other reviewers here I had an ISA with Standard Life for years without issue. At the beginning of March I tried to log in but just got a message which said the ISA had been moved to ARBDN and an email would be sent with new logon instructions.

I waited a couple of weeks and no email arrived so called them and eventually got through to an agent, who sounded completely disinterested, and was told there were problems with the portal access and they didn’t know when it would be fixed.

It’s now been a month without access and still no email. I worked in IT for a large bank for years and we moved huge numbers of accounts between systems over a weekend. The new systems were repeatedly tested and the old system was never turned off before everything was okay. Not being able to fix access to a system after a month is very worrying.

I’ve raised a ISA transfer request to another company but am very worried about how ABRDN will handle this. I strongly recommend you move your accounts from ABRDN if possible.

STEER CLEAR!!!!!!!

Worse experience I have ever known. Took 4 months of communication for them to actually find my account after the move from Standard Life. Still attempting to get this resolved. I had no prior knowledge to the move.

Appalling service - they moved my ISA from Standard Life to ABRDN without my knowledge.
I am sure they have to inform you of this, Is this not illegal ?
For years I was happily using Standard life with web access for Pension and ISA,
easy to access, invest, manage and use.

Then transferred to ABRDN, account disappeared off Standard Life platform

Now with ABRDN I have no knowledge of how much is in the account
no web access and long wait times when calling,
totally incompetent I have chased this continuously for a month.
I have to call in to get a balance
I have made complaints, with no response, they don’t care about customers.
Stay clear, Transfer your money out if you can as soon as possible

Awful company - they moved my ISA from Standard Life to Abrdn. Excellent app and access with Standard Life, no app, no web access and 60 mins for an answer on any call - this company is incompetent and treat their customers like scum. Only access is now via phone or post - back to the 1990’s !!!!!! Never ever go with them, as soon as possible move your money !

Attempting to contact this company after Standard Life transferred/sold off savings business. I am currently extremely woried that my savings are at severe risk. They do not answer/ keep you on hold for ages, don't answer emails. I am contacting Financial Services Ombudsman ....

There is something very strange going on at this company...
The Debit Card top up facility for dealing has been unavailable for over 4 months.
All you get is a message saying "its being updated....."
Why so long, it doesnt feel right or inspire faith in ABRN

Have not access to old Standard Life Fundzone platform since the cutover to ABRDN wrap. Customer service is a joke, cannot contact them by phone and emails are ignored. I was not even advised I would be using the Wrap platform, came as a shock when I was taken to a new webpage, thought I'd been scammed. I still might have been. ADRDN are a total shambles. Next review with my IFA and I'm moving. Bunch of incompetents.

No ISA access for 5 weeks. Multiple calls to customer service, all of whom assured me that an email would be issued. This has not happened. Moving account to another provider due to shocking levels of incompetence and contempt. AVOID!

After nearly 3 weeks wait and a telephone call on 2nd March I finally received an email yesterday asking me to register for access my old Standard Life Wrap Account. I duly registered this morning via the OKTA link and received a One Time Activation Link which I enabled immediately.

I then tried to log in to review my Wrap account and this was “Denied”. The “Denied” message referred me to “Wrap Support” but there was no clue how to access Wrap Support nor does there even appear to be any Wrap Support mentioned on the Abrdn website!

After 10 years of good management from Standard Life, I am extremely disappointed and currently have no confidence in Abrdn’s management of my savings.
I am on the point of transferring my funds to a more user friendly manager and would appreciate an immediate response.

Have had an ISA with StandardLife for some years went to check on it but said I cannot until new login with ABRDN finally got the email set it up now saying I can't access my account. I am going to cash in and cancel my ISA . What a dreadful way to treat customers

ABRDN received my Special Delivery request on 21 February 2023 (confirmed by track and trace) to withdraw all my units. It alleges the letter was not received until 27 February.
It is going to remit funds to my bank on 14 March, 21days later.
Emails to customer relations and direct to its CEO do not receive an acknowledgement or response.
You cannot get a value on the Internet as the site is continually down.
I find the above as being totally unacceptable.
Glad I am severing all connection with it never to return.
Would score 0 if it were possible.
A similar request to Aviva was processed in 4 days.

Terrible company.
I have been locked out of an ISA since December.
They said they were due to arrange access at the start of Feb and that date has fallen back and back.
Tried to call just now, waited 25 mins and the person answering the phone said "sorry I can't hear you, I'm cancelling the call" Avoid like the plague!

This company has taken over my isa account.
I have been trying to contact them for over a week!
Please avoid this company.
I can’t even transfer the money out and close the account!