Abundance Investment Avis 489

Réponse de Abundance Investment

3 déc. 2025

Hi Mr Haigh,

I'm sorry to hear you had some issues making your first investment with Abundance. I know we have since messaged directly, but I just wanted to reply here as well to some of your other points.

We do require a photo ID as part of our identity verification process which is a standard requirement for banks/financial services as part of our regulatory requirements to help prevent financial crime.

Deposits to your Abundance account will take up to 1 working day to be processed (but usually quicker), which we do mention at the point of making the payment but I will pass your feedback on to the team to see if we can make that clearer in our messaging before payment.

You can make a withdrawal request outside of our office hours through your Abundance account - there is no time restriction on making a withdrawal request. A withdrawal will take up to 1 working day to be processed but usually quicker, and we have processed your withdrawal today.

I have passed your feedback on to our platform development team so we can look to make the deposit process quicker and clearer going forwards.

Thank you for signing up and investing with us, and if you need any help or have any questions in the future, please do get in touch with our support team.

Kind regards,
The Abundance Team

Réponse de Abundance Investment

2 oct. 2025

Hi Hermione,

Thanks for taking the time to leave a review! Glad to hear you found the process of investing easy.

If you had specific feedback on the account information you were looking for and how we could make that easier to find, please let us know at support@abundanceinvestment.com to help us improve our website in the future.

Kind regards,
The Abundance Team

Réponse de Abundance Investment

1 oct. 2025

Hi Steve,

Thank you for taking the time to leave a review.

Sorry to hear you found the investor appropriateness test a frustration. The questionnaire is an important part of our investment process to ensure our customers understand the key features of the investments before investing, and it is a regulatory requirement.

You will typically only need to take the test once (per category of investment we offer), however there are occasions where we may need to ask you to take a test again, for example if there has been a regulatory rule change, a change to the test itself, or just as a refresher to ensure you understand the investment before making a new investment, but we try to avoid this where possible and we will take your feedback on board for the future.

Please get in touch with our support team if you have any questions.

Kind regards,
The Abundance Team

Réponse de Abundance Investment

12 sept. 2025

Hi Wendy,

Thank you for taking the time to leave a review. We're sorry to hear you've had a poor experience investing with us.

On Abundance you can choose to invest in two categories of investment - higher risk investments from companies, or lower risk investments from councils. You can read more about Abundance’s role in relation to our company investments here (https://help.abundanceinvestment.com/en/articles/3947968-our-role-over-the-life-of-an-investment) and our role in relation to council investments here (https://www.abundanceinvestment.com/legal/loan-disclosures).

We have always maintained rigorous due diligence procedures to ensure that the investments offered on our platform meet the highest standards of transparency, legality and financial sustainability - that level of due diligence has not changed. Our extensive due diligence is done in advance of a company raising funding through Abundance and typically takes months to complete. However our due diligence process does not mitigate the risks that can affect an investment - so we make sure there are clear risk warnings throughout the process of choosing to invest on Abundance.

There is no doubt that the last few years have been very challenging for many businesses, including those companies that have raised money on Abundance. We have seen those companies that had recently raised funding and were still building when the pandemic struck hit particularly hard. It was not so much the immediate challenges of the first lockdown, but those created by subsequent lockdowns and the aftermath as economies around the world got back to work – leading to severe shortages of some materials and labour, in turn driving higher prices (sometimes 20-30% higher and more). Russia’s war in Ukraine and Brexit added to rising prices (the war particularly impacted energy prices) giving no reprieve to those companies already hit by the constraints the pandemic created. Investors in those companies have unfortunately suffered as a result.

We have worked, and will continue to, to support all of the companies funded on Abundance that have struggled in recent years, but our role is limited. As an investment platform only, our role once an investment has closed is largely an administrative one, and we do not manage the businesses or have a direct oversight role or a role in the recovery efforts where a company has run into difficulties - this is led by the directors of the businesses or an administrator where the company has been placed into administration. The recovery process for your investments is ongoing and we will need to wait for the conclusion of those processes to see what amounts can be returned to investors.

Please get in touch with our support team if you have any questions about your investments.

Kind regards,
The Abundance Team

Réponse de Abundance Investment

12 sept. 2025

Hi there,

Thanks for taking the time to leave a review - happy to hear you got a quick response from our support team. We'll take away your feedback to see if we can make the process of depositing clearer and the steps involved including confirmation of receipt.

Kind regards,
The Abundance Team