I would say this couch is beautiful. But the couch arrived damaged with deep scratches in them; when I reached out to customer service to notify them about the issue with pictures the day after it arr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service, excellent communication and awesome sectional! A minor issue with the connectors, however they are sending out new ones. Couch is amazing color quality and easy to clean. V... Voir plus
L'entreprise a répondu
I ordered it online during one of their sales. I was emailed to let me know the process and the time frame. I was then emailed again to tell Me that the furniture was with the delivery personnel and... Voir plus
L'entreprise a répondu
I absolutely love Acanva! I’ve had their Atlas modular couch for almost 2 years now and the quality and comfort is still amazing. I also have one of their coffee tables and the quality is also impecca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
Shipping Information
Free Shipping
Enjoy free shipping on your orders to most addresses within the United States, excluding Hawaii, Puerto Rico, and Alaska.
Items in stock typically ship within one week and arrive in an additional 2-3 weeks, depending on your location. Thus, the total delivery time post-ordering is approximately 3-4 weeks.
For items with lead times, anticipate an additional 2-3 weeks to the listed lead time on the product page. Once dispatched, we'll provide a tracking link via email. Any questions about shipping durations? Reach out to our customer support through our Live Chat or send us a message via Contact Us page.
Coordonnées de contact
1720 S Carlos Ave, 91761, Ontario, Etats-Unis
- support@acanva.com
- acanva.com
4,1
Bien
39 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
super cozy and aesthetic
super cozy and aesthetic, i love that it is modular. the perfect organic modern piece
3 juin 2026
Avis spontané
Réponse de Acanva Home
This is so lovely to hear! We’re really glad you’re enjoying the cozy feel and modular design — hope it keeps making your space feel even more like home 🤍
Great Acanva Experience
I ordered it online during one of their sales. I was emailed to let me know the process and the time frame. I was then emailed again to tell Me that the furniture was with the delivery personnel and then was emailed by the delivery service and offered me dates and time frames. It was delivered to my garage, which was just great. I unpackaged the well packaged furniture and set it up. It is great quality. I will definitely order from Acanva again.
13 mai 2026
Avis spontané
Réponse de Acanva Home
Thank you so much for your review! We’re really glad everything went smoothly and that your furniture is fitting in perfectly. 💛 It means a lot to us to hear this, and we can’t wait to help you make your next space even more cozy. ✨
Disappointed with Quality and Customer Experience
Purchased the Atlas linen sectional sofa , it looked great but the linen fabric is very itchy and uncomfortable to seat on. I contacted the company just four days after delivery to request a slipcovers exchange. While customer service sent replacement slipcovers, they were extremely difficult to put on due to inconvenient Velcro straps instead of zippers. Over time the fabric quality worsened, with noticeable pilling and wear after only a few weeks, even after washing and using a fabric shaver.
Despite reporting the problem early and requesting an exchange later, the company refused due to their 30-day policy .Overall im very disappointed with the purchase , the sofa looks nice but doesn't match its price or quality, making the experience frustrating.
9 avril 2025
Avis spontané
Réponse de Acanva Home
Thank you so much for taking the time to share your experience.
We always aim to provide a great experience for every customer. While fabric-related concerns are typically not covered under our warranty, we wanted to help early on and provided a complimentary set of replacement slipcovers (valued at $660) as a gesture of goodwill shortly after your initial request.
However, your request to switch to a different sofa model was made after more than 3 months of use. According to our return policy, the return window is 30 days. As the sofa has been used and is well beyond this timeframe, it does not meet the conditions for a return.
In addition, our exchange policy applies only to cases involving shipping damage or manufacturing defects, and is limited to replacing the same item. As your request involves a different model and does not fall under these conditions, it is outside the scope of what we are able to support.
At the same time, we understand that experiences with installation can vary from person to person. To better support you, our team will be sharing a simple installation guidance video, including tips to help avoid friction or snagging during installation that may lead to fabric pilling.
Thanks again for your understanding — and for giving us the opportunity to assist.
Amazing service team, and of course, a beautiful sofa!
I had an amazing experience with the Acanva service team, especially Ava and Claire. Not only is their sofa beautiful and high quality, but they were also incredibly patient in answering all of my questions, both before and after my purchase. Their outstanding support gave me the confidence to buy the sofa without seeing it in person. This is also my first time leaving a review online, because they deserve it 😊
28 mars 2026
Avis spontané
Réponse de Acanva Home
We really appreciate you sharing this—it truly means a lot to us! So glad we could make the process feel easy and reassuring for you 🤍
Gorgeous!
Gorgeous, comfortable couch. I am obsessed with it and have gotten so many compliments. I would definitely order from Acanva again. Delivery was easy and straight forward.
5 mars 2026
Réponse de Acanva Home
We’re so happy to hear you love your new couch and that everything went smoothly. Enjoy! 💕
Terrible service and terrible quality
Terrible service and terrible quality.
I ordered a sofa online after confirming about return policy. Not only sofa was delivered dirty, also manufactured misaligned and despite knowing their “strict” return policy the box for sofa was discarded by delivery team. I claimed for return as soon I got the sofa but I was told since I don’t have the box I cannot return the sofa and I can get only 10% of what i paid.
Not at all recommended. Terrible customer service, terrible quality and terrible manufacturing.
Would def make sure no one in my social circle order from this website. I wish there were more reviews highlighting how slow and non cooperative their customer service is.
Addendum to reply:
Offering 50% which is actually not 50% since i paid $300 approx for shipping as well is not equal to loss I have to face.
Offering a new sofa is also not a solution as disposing off this current sofa is also going to cost me extra money here in USA.
I did not understand how is customer service willing to spend money on making a new sofa than a new box.
Very mentally traumatizing experience.
Never ordering from them ever again.
1 février 2026
Réponse de Acanva Home
Thank you very much for your feedback. Our team was away on a holiday break, and we are very sorry that we are only now getting the opportunity to clarify the misunderstandings surrounding this matter.
Regarding the refund amount, we sincerely regret the initial confusion. Please know that the 10% mentioned earlier was a communication error and does not reflect our commitment to our customers. To ensure this is resolved fairly, we have been working with you to move forward with the solutions we previously discussed:
1. A 50% partial refund to keep the sofa. You may choose to use it as is, or even resell it locally to potentially recover more than the original cost.
2. A brand-new replacement sofa delivered to you at our own expense.
We want to clarify that our specialized packaging boxes are custom-made for each model, which is why original boxes are typically needed for a safe return. While the delivery team disposed of the packaging upon arrival without our instruction, we never want a logistical mishap like this to be your burden. That is why we are standing by these options—even though they represent a significant loss for us, your satisfaction is what matters most.
We have been looking forward to hearing back from you so we can finalize the best solution for your home.
Update: We hear your frustration and truly want to clear up any misunderstandings.
The $300 fee was for the White Glove service, which the carrier team fully completed by delivering and assembling the sofa. As stated in our official website policy, this fee for completed labor is non-refundable; we aim to be as open and clear as possible about these costs from the start.
Regarding the return, we genuinely wish we could just send you a box—honestly, that would be much easier and far less of a financial loss for us than providing a brand-new $2,000 replacement and covering hundreds of dollars in additional shipping costs ourselves! However, because our custom packaging is made overseas and shipped only with each unit, we simply don't have spare boxes in our local warehouse.
Since we cannot provide a box for a return and our policy does not allow for a full refund if the product is kept, we have been working hard to coordinate a fair partial refund compensation for you. Please know we aren't trying to withhold a solution; we are sincerely doing our best to minimize your loss and look forward to finalizing the refund option that works best for you.
The couch is beautiful and sturdy
The couch is beautiful and sturdy. It is the statement piece in the room, and goes with so many different styles of decor. Would definitely recommend.
7 octobre 2025
Avis spontané
Réponse de Acanva Home
So excited that we could be part of your home’s charm! ❤️
Además de hermoso es muy fácil de…
Además de hermoso es muy fácil de limpiar y duradero
29 janvier 2026
Avis spontané
Réponse de Acanva Home
En nuestra marca, nos enfocamos en ofrecer calidad y durabilidad en cada detalle. ¡Muy contentos de recibir tu increíble feedback!🙌
I had had my couch for almost 3 years…
I had had my couch for almost 3 years now
(purchased 3/26/23) and still love it just as much as when it first came into my home. I always get compliments. I host often and the color has not fade and the couch has not lost its structure.
28 janvier 2026
Avis spontané
Réponse de Acanva Home
Great to hear your sofa continues to impress! 🌟 We're thrilled that it remains fabulous and continues to receive compliments. Enjoy the lasting comfort and style it brings to your home!
I searched for the perfect sofa for our…
I searched for the perfect sofa for our new home, and we could not be happier! It is beautiful, comfortable, and a lovely statement piece.
17 août 2025
Avis spontané
Réponse de Acanva Home
So happy to hear your new sofa is perfect for your space! ✨ Enjoy the comfort and style!
Réponse de Acanva Home
Glad to hear you love your new couch and that everything went smoothly! Enjoy the comfort and happy lounging!❤️
I went to visit my sister in NY .highly recommend
I went to visit my sister in NY .
Loved her sofa so I contacted them direct as not available in the uk .
Claire on the customer service team was amazing from start to finish 12 weeks and my order arrived in then uk in great condition . I love it . Service was above and beyond !! Best sofa ever
19 janvier 2026
Avis spontané
Réponse de Acanva Home
Thanks for the awesome words! So happy to hear you love the sofa and are happy with our support! ✨ Hope your new sofa brings you tons of comfort and joy! 💖
Love this brand
Love this brand! We have the Atlas sofa and the Flowwood coffee table and couldn’t be happier. Almost two years with the sofa and it still looks and feels like new and the washable covers are a huge plus. The coffee table has been amazing too. It’s in our family room with two little ones and after 6+ months, no scratches or water stains. Highly recommend!
2 septembre 2025
Avis spontané
Réponse de Acanva Home
Thanks for the love! 💖 So happy to hear everything’s holding up perfectly! Your recommendation means the world to us!
Couch arrived without the correct…
Couch arrived without the correct number of under couch screw feet or whatever they’re called. They sent me two different types and none of them are enough for all 5 screws. They’re all different sizes so the couch is slanted when on the floor.
There’s no number to call. Why? They take forever to reply. Can this company actually do its job before I return my couch? Thanks
9 janvier 2026
Avis spontané
Réponse de Acanva Home
We sincerely apologize for the issues you’ve encountered and fully understand your frustration. This is not the experience we wish to provide, and we are dedicated to resolving it.
It seems there may have been some misunderstanding. Due to the time difference and weekend holidays, we weren’t able to respond as quickly as we would have liked. We truly apologize for the delay. As soon as we saw your message, we immediately started working on resolving the issue. We understand how frustrating delays can be, and we're actively following up to get this sorted as quickly as possible. Given the nature of our products, we find that many issues are best handled through online chat or email, and we’re here to assist you every step of the way.
At the moment, we’re waiting for the photos related to the issue you mentioned, so we can confirm the details and send the correct parts your way as soon as possible. We really appreciate your understanding and cooperation, and we’ll make sure to resolve this for you as quickly as we can.
Your feedback is incredibly valuable to us. It helps us improve and ensure we provide the best service to all of our customers.
Excellent customer service and quick…
Excellent customer service and quick delivery. Furniture arrived well packaged.
7 juillet 2025
Avis spontané
Réponse de Acanva Home
Thanks for the awesome feedback! Glad you’re happy with everything! 🎉
LOVE!
I absolutely love Acanva! I’ve had their Atlas modular couch for almost 2 years now and the quality and comfort is still amazing. I also have one of their coffee tables and the quality is also impeccable. Their team is awesome and respond quickly and effectively as well. Couldn’t recommend them more!
27 novembre 2025
Avis spontané
Réponse de Acanva Home
So happy you’re loving the Atlas couch and coffee table! Your shoutout seriously makes our day! ✨💖
Réponse de Acanva Home
Great to hear you're happy with your purchase! 🌟 Enjoy!
I recently purchased the Imola Wide Arm…
I recently purchased the Imola Wide Arm 2-Piece Chaise Sectional and 3-Seater Couch Sofa. Customer service was exceptional and they responded promptly to every question or concern I had. I am very pleased with Acanvas customer service and would recommend them to my friends and family. Thank you for being a great company!
20 novembre 2025
Réponse de Acanva Home
Thank you so much for your kind words! We're thrilled you love the Imola sofa and that our service was helpful. Your recommendation means a lot to us – we’ll keep working hard to do even better! 💖
Excellent customer service
Excellent customer service, excellent communication and awesome sectional! A minor issue with the connectors, however they are sending out new ones. Couch is amazing color quality and easy to clean. Very stylish and looks like it came from a high end furniture store only at less than half the price from what other high end stores charge. I am super impressed over all. The couch goes with any style and any decor and is very modern and comfortable!
1 décembre 2025
Avis spontané
Réponse de Acanva Home
Thank you so much for the amazing review! We’re thrilled to hear you love the sofa’s quality and design – so happy it's adding comfort and style to your space! The connectors have been sent out, and if you need anything else in the future, don’t hesitate to reach out! We're always here to help! ✨
Poor service and arrive damaged not for shipping but from the warehouse
I would say this couch is beautiful. But the couch arrived damaged with deep scratches in them; when I reached out to customer service to notify them about the issue with pictures the day after it arrived . They informed me that damaged happened during transportation at the warehouse- they refused to provide anything more than $100 refund for the couch when the price was over $2000 or exchanged for another couch with damages due to it was their fault.I would not recommend this brand due to poor service. They advise me to fix the deep scratches myself
3 juillet 2025
Avis spontané
Réponse de Acanva Home
We are truly sorry for the issues you've experienced. It seems that there may have been some miscommunication, and we sincerely apologize for any confusion this may have caused.
Since receiving your feedback in June, we’ve been actively working to resolve the issue and assist you as best as we can. Unfortunately, we didn’t receive a response when we last followed up, which may have been due to our message being missed. We completely understand how this could lead to the impression that we weren’t addressing the issue, and we’re truly sorry for any distress this has caused. We’re here to help and would love to offer a more fitting solution.
Regarding the scratches you mentioned, we understand that unexpected issues can sometimes arise during transportation. To support you, we’ve been providing guidance and offering an increased partial refund to help mitigate your loss. However, since we haven’t received your thoughts on this, we’ve been unable to move forward with the next steps. We genuinely hope to hear from you。
Your feedback is incredibly important to us, and we deeply value your trust. We will further improve our logistics processes to ensure every customer has the positive experience they deserve.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.