Accurx Avis 10

Accurx makes it impossible to contact GP. It permanently states a) that my GP practice is closed and b) that messaging my GP is temporarily unavailable .
This is the message I have got EVERYDAY since March 2

What a surprise - another tax payer funded, second rate computer program. I can only book appointments when the surgery is open. Messages do not always reach the surgery but I have to allow 2 days for the surgery to respond. Very good for receptionists to hide behind rather than face patients.
Very time wasting and frustrating

What is the worse app to contact his GP Ever. That’s like apparently take less time to contact his GP. No way that is much longer more information and sometimes working and unswear they giving into for free days whatever. So that easier and fast as they just give a call and that’s it Not is all typing and writing online where you can get proper appointment. Not happy with site , I will do complain about it. Any person can’t type or can’t see properly or how really but issues they can’t even fill up that paperwork would they asking?. It’s just like you can die, but you give me information fast that is ridiculous. Nothing faster, nothing but everything even worse.

I needed to send a message to my GP surgery at night, but apparently "email" is closed at night.

Absolutely ridiculous, I'm working when the surgery is open and having ADHD the best time to do something is always now, or I'll likely forget about it for weeks, or maybe longer!

Researched this company at length and despite claims of data security, they confirm that their staff CAN in fact access your confidential medical records, as of course can a multitude of other companies they use. If you don't care who can access your records, or that the NHS puts the entire country's GP records in one massive basket which is a nice ripe target for hackers... go ahead and let your GP make your records available for all by using it.

My local GP practice recently integrated this rubbish feature into its appointment booking system. Previously, patients could make online bookings with GPs 24/7. The one thing that was missing was the triage stage that is supposed to get you to see the best clinician and/or get the correct treatment quickly. This meant that you might not see the right person first time causing delays in getting help.

The Accurx system has introduced online triage. When it works it is fast, but it is available only during surgery hours, and even then there are periods during those hours when it is not available "due to the time of day", whatever that means.

For anyone with a 9 to 5 job, it might be totally impossible to book an appointment online depending on constraints imposed by the job. Since the surgery is only open for similar hours to those above, phoning for an appointment may also be impossible.

With the old 24/7 system I could arrange or cancel appointments, check what appointments I had and choose or see who each appointment was with. I could also order repeat prescriptions 24/7 through the same site.

With Accurx I have to be lucky to hit a time when the service is actually available, then once triaged I am told to choose an appointment without knowing who it will be with. If I get this far, I have to log in to the old system to check on my upcoming appointments, cancel appointments and even to find out who I am seeing. If I have to change an appointment, I have to go through the whole painful process again.

The previous useful process was "Seamless". Now it has become a "SEEM LESS" useful process.

Unsolicited links asking for personal information - not how you do it in 2025, even if you're not a scam and especially if you are part of the NHS's offering.

Also how does this thing have a 2.8 rating when I can only see 3x 1-star ratings?? Excluding my own 1 star

The staff at my local surgery, receptionists, nurses, doctors, are all very helpful and good, but unfortunately, the surgery use the utterly appalling Accrux appointment booking system. Clearly, whomever created this system never tested it, or has had to use it.
It seems impossible to navigate it, it sends one around in never ending circles, and I've found it impossible to arrange an appointment via Accrux.
The staff at the surgery can be the best in every way, but what is the use of that if you can never arrange an appointment to see them! Accrux is one prime example of what's currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money.

Unable for some reason to upvote Paul Thomas's post here. NHS IT managers: you are paid enough not to be complete w*nkers and send unsolicited texts with links asking for people to "fill in a questionnaire". A child of 7 could work out that this is not how things operate in 2024. The NHS has my email, and (AFAIR) I believe there is some sort of system where I can log on with log on credentials, at a site I know is part of the NHS. As I say, it's time to stop being w*nkers.

What is the NHS playing at ???? Is this a scam ????

We are CONSTANTLY told to NEVER click on a link in a text as it could be a scam, but here we are, the NHS are doing it, with a "It's fine, you can trust us" attitude.
This is just perpetuating the problem, by confusing the public into clicking on any links.
Not only that, but when you do click on the link, the first thing it asks, is for some of YOUR personal data to "proove who you are". WRONG !
accurx sent out an unsolicited text, so THEY must proove who THEY are. Data protection works both ways, and their procedures are wrong, and can be changed. Just because it says you have to do it that way in yoiur book of "Rules and Regulations" does not mean it's correct. They were written by humans, and can be changed by humans. STOP HIDING BEHING PROCESSES.
I refuse to click on any text links, so perhaps the NHS needs to re-think their processes to protect the individual, NOT just themselves.