Ackroyd Legal 

Alpha Shaikh was my conveyancer.

I always thought it would be difficult to train to be a solicitor- on reflection I’m pretty sure anyone could do it.

I strongly advise against using Ackroyd Legal. Our home-buying process was made completely miserable by what appears to be systemic dysfunction within the firm, culminating in a highly stressful and drawn-out contract exchange that should have taken days, but instead took over two weeks.
We started with a completely incompetent case manager, only to be randomly handed over to Abdullah Shreef at the critical final stage of our transaction without warning. While Abdullah could potentially have been dealing with an unmanageable workload, his terrible communication and reactive working habits were infuriating. He certainly did not prioritise getting up to speed on our case.
He consistently delayed replying to critical emails until late afternoon every day. This late timing effectively shut down any progress, ensuring nothing could be actioned or sent to the other side until the following business day. Furthermore, when we paid for a private courier at our own expense to deliver time-sensitive documents strictly by 9:00 AM, he couldn't even bother to walk down to receive the post which got distributed at 2pm, rendering our fast-tracked delivery pointless.
To top it off, I do not believe we received a high level of professional guidance. He was very reluctant to give advice on what I now believe is a fairly standard covenants issue, saying we have to make the decision as we're buying the house and he hasn't seen it.
As first-time buyers trying to coordinate a family move, the lack of proactive support, defensive communication, and daily delays caused us immense, unnecessary distress. Avoid this firm if you want a smooth, professional transaction.

As a first-time buyer navigating what felt like an overwhelming process, having Mohammed Munshi handle my conveyancing made a genuine difference. Mohammed was consistently responsive, clear in his communication, and always made time to explain things properly rather than leaving me to figure out the legal jargon on my own.

The transaction had its complications- survey findings, renegotiations, and the usual back-and-forth that comes with any purchase- and Mohammed handled all of it calmly and competently. He kept things moving, flagged issues before they became problems, and was always reachable when I needed reassurance or clarity.

What stood out most was the personal touch. He clearly cared about the outcome for us as clients, not just completing a transaction. For a young couple purchasing their first home, that kind of attentiveness genuinely matters.

Ackroyd Legal as a firm were professional throughout, and I’d have no hesitation recommending them- and Mohammed specifically- to anyone going through a purchase, especially first-timers who need a solicitor they can actually trust.

I had a great experience today with Ackroyd Legal, Bella was great and very helpful. Thank you

Thoroughly recommend Ackroyd Legal.. Bella was friendly, efficient and helped with all my initial enquiries very professionally.

I had an excellent experience with Ackroyd Legal while purchasing my flat. The whole team was incredibly efficient, professional, courteous, and always direct to the point, which made the entire process smooth and stress-free. They completed everything on time and were extremely helpful throughout every stage of the purchase. Their communication and support were outstanding, and I always felt confident that everything was being handled properly. I would highly recommend Ackroyd Legal to anyone looking for reliable and professional solicitors, and I will definitely use them again and again in the future.

Dr Yosef Kasasbeh

Nima from Ackroyd legal was very responsive from start to finish. We were always kept up to date, and Nima went out of the way to ensure we understood some of the legal jargon that can be tricky. Would highly recommend.

Great and easy to deal with

I would definitely recommend ackroyd legal, my initial point of contact was bella who was extremely helpful and efficient, the whole process went smoothly and speedily

I spoke to a lovely lady called Bella today at Ackroyd, she was extremely helpful and resolved all my queries I can’t thank her enough. Brilliant service

Fantastic customer service from Bella

James Shepherd is a diligent and efficient solicitor. I’d highly recommend him.

My case handler Samantha Solway handled my remortgage conveyancing very efficiently. She promptly alerted me to furnish all the outstanding documents and made sure the process was completed before the current tenure expired even though she only had less than 3 days to complete. I am grateful for her support.

I dealt with Bella at Ackroyd Legal. She was very polite and efficient.

My experience with Ackroyd Legal has been excellent and I would highly recommend them. The team worked seamlessly over 4 months to complete the conveyancing on a house purchase for us. James Shepherd is calm, knowledgeable, thorough, diligent and seems really to love what he does. There was a reassuring sense of him knowing every detail of our transaction throughout the lengthy exchange; he was responsive, disciplined and a joy to have on our side. I would highly recommend them

Bad service, I am currently in the process with Halifax as a part of the deal the lender is offering free legal services. This company has been allocated, so far I have responded immediately with their request and I haven't heard from them in the past 2 weeks at all. I have phoned several times, they have told me that that case will be updated very soon , but so far, no activity on a case tracking. There is no personal email from the solicitor. If I knew that service will be that bad I would have most likely opted for the solicitor that charge the fee and the case would have been probably completed by now. I wouldn't recommend this firm to anyone.

Non professional people. Dont reply if you want to save your time and money dont go with them get your peace of mind somewhere else

Im currently using ackroyd. Tried email and calling about our contract on buying a house. Promised call back. No call. No response been chasing for weeks now.

So AVOID.

Do not choose Ackroyd Legal. Poor at communication, incompetent and not proactive at all. Like others have said. You have to tell them what you need and to do, which is hard for a first time buyer like myself, as I am not sure of the processes - I am not a solicitor. You literally have to hold their hands.

Not sure how people are saying Aisha Ahmed is the best as not once she responded to my emails, where I stated all my concerns. We've been stand still for a full month as I am still waiting for my case handler to relay our concerns of the responses to the enquires that were sent over by the vendor's solicitors. Our case handler hasn't been great and I'm not sure how someone like Aisha can be Head of Residential Conveyancing. You need to have good communication and empathy for this role and clearly she doesn't since she hasn't returned any calls nor responded to my emails.

Also, still waiting for Sophie/Sophia to send me the names of the people to complain to. Requested this in March lol.

The team is professional, supportive and responsive.They explain me clearly the entire process I was going through and made it less stressful. Highly recommended Ackroyd Legal to everyone is looking for a reliable and knowledgeable solicitors.