Activate onDemand Avis 

I was supposed to be sent a gift card that was bundled alongside my new headphones I had ordered. It's been over 30 days, which is past the cooling off period I was emailed about, and I still haven't received my gift card.

I have 14 days to return a Dyson Airwrap that I purchased, and I submitted my return request on Tuesday. What I don’t understand is why you have to wait for return instructions instead of being able to return the item straight away. It’s the only company I’ve dealt with that has this process.

It’s now been several days with no response. I’ve also raised a follow-up support ticket, but I’ve received nothing, no update, no acknowledgement, just silence.

The customer service has been very disappointing. With such a short returns window, I would have expected a much quicker response. At this point, the lack of communication is making what should be a straightforward return unnecessarily stressful.

I ordered a Dyson fan through Vodaphone rewards.
Wanted to cancel the order but it was too late. Was advised to refuse the parcel on delivery, which I did on Friday 10th July.
Tracking acknowledges a return has been requested.
On Sunday 19th the fan was delivered back to me via my neighbour, as I was out.
I emailed and asked for it to be collected from me.
The customer services person replied on Monday 20th said they could arrange collection on Wednesday 22nd, but they needed a quick reply as it took 48hrs to organise. I replied within 15 minutes to say yes.
I haven’t heard anything since.
Should I stay in all day tomorrow on the off chance it may be collected? Should I take the dog out and risk missing collection? Who knows ….
I appreciate DPD are probably at fault for delivering the item back to me, but the problem I have is how long it takes for Activate on Demand to reply to emails … 24 to 48 hrs
I don’t have a clue what’s going on now.
(Tracking hasn’t kept up, still says it’s on its way back to DPD, when it’s in my porch waiting to be collected)

Update
Thanks to the intervention of Justin Christie
The fan has been collected, and a refund on the way

Ordered Airpods Pro 3 1 day and arrived the following working day. Dispatch was advised and it was relatively easy to track. The only thing I would raise is they could be more specific as the DHL Division they use as there appear to be a few.

Returns process is an absolute nightmare. Submitted a returns request on Saturday and i am still waiting 3 days later. What is going on???

The Dyson fan I purchased proved faulty when set up. Communication with Activate onDemand was very good and return instructions were provided efficiently. Refund of purchase price received fairly quickly.

I’ve had a great experience, quick responses to e mails and support. Ring doorbell and cameras at a fantastic price with my blue light card and quick receiving.. Totally happy and Justin was a great support when I messed up my e mail in ‘one pay’ and cancelled half way through messing my details up, ordered Saturday and Justin phoned me Monday to clarify things and received them shortly after. Thank you.

The order process was good. Shipped on time but when it came to returning a product, Radio Silence! No one is bothering to reply to emails. The phone number doesn’t even ring. My order number is 333722

My airpods got delivered at wrong address by dhl driver. I contacted activate on demand. And they helped me straight away.

Excellent service. They send the new ones to me.

Thanks alot

Expired a Ray Bans offer through Lloyds everyday offers. Deal wasn't particularly attractive so I didn't order and went elsewhere. Now I keep recieving unsolicited emails to continue with my purchase, which I didn't sign up to and doesn't seem to be any unsubscribe option for. Really unimpressed with the amount of unwanted spam.

Fantastic experience. Made a mistake with ordering a pizza oven. Emailed immediately highlighting the mistake. The order was cancelled by AOD promptly and refund was paid within 2 days.

I bought a Samsung A57 with my rewards scheme from my bank. As i'm not tech savvy, i asked a friend to set up my new phone. She tried several times, to no avail. I asked 2 others but still unable to set it up. I contacted the company to return it, which was a bit slow in generating a return ticket. However on reading the reviews on Trustpilot, i found the email address of the Boss Justin Christie.
He took the time to contact me out of hours on a friday after attending a family event, when he could have left it until monday. He has contacted me several times over the last 72 hours, giving me specific instructions on how to disconnect the phone, which even a numpty like me could follow.
Although i will have to try elswhere to obtain a new phone. Justin made the return process a much easier and less stressful journey. Thank you for doing so

EDIT:

After posting my review, Justin contacted me directly with an update on my order and advised that I would receive a dispatch email that evening. When it didn't arrive, I called back and he explained there had been a delay but reassured me it would be dispatched the following afternoon.

True to his word, it was dispatched that day and arrived the next working day. In total, I received my order within 3 working days.

I'd like to thank Justin for his excellent customer service and regular updates throughout the process. Because of this, I'm updating my rating from 2★ to 4★. The only reason it's not 5★ is that delivery timeframes aren't communicated unless customers contact the company themselves.
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I ordered a pair of AirPods Pro 3 and, while the order was confirmed, I still haven't received any information about when they will be dispatched or delivered.

I have a holiday coming up soon and specifically ordered them hoping they would arrive before I travel. The lack of communication regarding delivery times is very frustrating, as I have no idea whether I'll receive them in time.

I've contacted the company for an update and am still waiting to hear back. A clearer delivery estimate and better communication would make the customer experience much better.

Following a brief email exchange to clarify the support requirements their customer services proposed a prompt, professional and satisfactory solution.

Wow really impressed. I was a bit sceptical after reading some of the reviews and as there was limited information on delivery timeframe. I ordered a Dyson fan sold out absolutely everywhere through my Vodafone rewards. It was delivered in two days. I contacted their customer service team after making the purchase to enquire about delivery timeframe and they got back to me quickly too. Very happy

I bought some headphones from this company a couple of days ago. I had a little bit of issue with the website but contacted the retailer who were, to be quite Frank, outstanding. They called me and discussed my issue and quickly resolved it ensuring that I had a seamless transaction. The item I purchased was posted out quickly and I received it today. Exceptionally happy with the service and with the product. Sounds like I work for them but I honestly don’t just genuinely very impressed.

I have been left waiting for help with an item from my order that arrived faulty. In addition to this I had to wait, with no explanation, for part of the order. Fortunately that has arrived in OK condition. However one of the YETI products arrived with the lid put on wrongly and I can't open it. This was for a gift and now it is too late. I am a pensioner and this has left me extremely distressed especially as AOD don't reply to my emails. PLEASE HELP ME GET THIS SORTED OUT.

AMENDED - after leaving this review Justin stepped into the situation and quickly rectified the situation with the faulty product. By chance the missing part of the order showed up as well but with no justifiable explanation as to why it was so late. However thank you Justin for your action in dealing with the issue -if it was just you I was dealing with you would get five stars. I have adjusted the stars to reflect his help in sorting this out however I can't give more stars due to the fact I had to wait until I gave a bad review before he came to help. I would still be wary of buying from this company again.

Ordered 2 fans from Vodafone offer which is through AOD, received one only and various emails sent to say it’s being sorted etc. This has been going on for days , I’m £350 light and still no fan with the hot weather coming again. Never use AOD again on Vodafone offers , awful service
Update;After Justin replied to this matter was sorted out in a day and now received fan. I wish all businesses had someone as conscientious as him in their business. 5* for Justin and still 2* for suppliers of AOD. Many thanks Justin !

No estimated delivery time or tracking number. I have no idea when the product might be coming so that I can ensure I am here for delivery.

Ordered product, product arrived and did not work. They try their best to make it difficult to return faulty goods. They do not respect distance selling regulations. Product is faulty. I just want a refund, but they cloud the process in unlikelihood of receiving refund if product is not deemed faulty or if it's not repackaged correctly. They pass the buck and don't accept responsibility. Their email states if faulty contact manufacturer, but why would I want to do that when I want a refund and have no confidence in the product!