Right when you’re down and out Acuity is there to make sure you’re covered! Both times we got put in a bad spot with theft on a job they got us back up and running with coverage to get things replaced... Voir plus
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Lisez les avis des autres
Our agent recommended your company and the savings were decent. Fortunately we have not had a claim with you so can’t comment on that but as stated by our agent - your company is reliable and fair.
L'entreprise a répondu
I like getting my information through the mail, I like the easy ways I can make my payments, by check through the mail, by phone, ETC. I have never had any problems with this company.
I have not used acuity since we started with them. Thus I have no specific comments. I only hear from them when it is time for billing. When I confronted them about this (never hearing a word not... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance accidents
- Immeuble d'habitation
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance
- Compagnie d'assurance personnelle
À propos de Acuity Insurance
Écrit par l'entreprise
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service.
Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★
TrustPilot score, we're a partner our policyholders trust to protect what they love.
We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free.
Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs!
An insurer with people at the heart.
Do you want to experience insurance that comes from the heart?
At Acuity, we empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Explore how we can help you protect the things you love.
Coordonnées de contact
2800 South Taylor Drive, 53081, Sheboygan, Etats-Unis
- 800-242-7666
- customercare@acuity.com
- acuity.com
4,3
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I like getting my information through…
I like getting my information through the mail, I like the easy ways I can make my payments, by check through the mail, by phone, ETC. I have never had any problems with this company.
17 mars 2026
Right when you’re down and out Acuity…
Right when you’re down and out Acuity is there to make sure you’re covered! Both times we got put in a bad spot with theft on a job they got us back up and running with coverage to get things replaced!
15 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Ive always had a great relationship…
Ive always had a great relationship with Acuity. They are fair and efficient.
13 avril 2026
Réponse : Acuity Insurance
Gregory, thank you for your kind words. We truly value the relationship we’ve built with you and appreciate your trust in Acuity. It means a lot to hear that our team has been fair and efficient in supporting your needs.
Our experience with Acuity.
Our agent recommended your company and the savings were decent. Fortunately we have not had a claim with you so can’t comment on that but as stated by our agent - your company is reliable and fair.
10 avril 2026
Réponse : Acuity Insurance
Ruth, thank you for sharing your experience with us. We are glad to hear your agent’s recommendation led you to Acuity and that you are seeing savings. It means a lot to know we are viewed as reliable and fair, and we appreciate you choosing us.
Great response time when I need some…
Great response time when I need some information! Thank you!
10 décembre 2025
Réponse : Acuity Insurance
Thank you for your feedback! We're glad to hear you received a quick response when you needed information. Providing timely support is very important to us, and we appreciate you taking the time to share your experience.
AGENT WAS CLEAR AND EXPLAINED POLICY…
AGENT WAS CLEAR AND EXPLAINED POLICY CLEARLY. PRICE WAS GOOD . PAST EXPERIENCE WITH ACUITY HAS BEEN GOOD.
7 avril 2026
Réponse : Acuity Insurance
Hi, Timothy. Thank you for your kind words! We're glad to hear the agent was clear in explaining the policy and that you found the pricing competitive. It's especially great to know your past experiences with Acuity have been positive. We truly appreciate your continued trust.
Best insurance in my lifetime.
Best insurance company I have ever had. They did show up in my time in need . They promptly settled my claims concerning a sewage back up at my house. When my wife had a little fender bender they did not raise our rate on our vehicles. Great people to work with. I will definitely recommend Acuity with my friends and family.
5 avril 2026
Avis spontané
Réponse : Acuity Insurance
Thank you so much. We appreciate it!
Terrible claim experience
I was in an accident and i was not at fault. I was informed from my adjuster at the time that my policy covered a rental during repairs. My company paid $5000+ dollars and we still have not received a refund reimbursement for what we were instructed to do. Not a good claim experience.
3 avril 2026
Réponse : Acuity Insurance
Hello, Marcus. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Policy data is fairly straightforward…
Policy data is fairly straightforward and in user friendly language -- only a little attorney/legal language.
2 avril 2026
Réponse : Acuity Insurance
Thank you for the feedback, David.
I have had nothing but positive results…
I have had nothing but positive results and my agent and office staff have always been extremely helpful.
31 mars 2026
Réponse : Acuity Insurance
Thank you, Sherri!
My insurance cost increased too much
My insurance cost this year was $1000 higher than last year, about a 15% increase. I left my previous insurance for that reason.
2 avril 2026
Réponse : Acuity Insurance
Hello, Rob. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Réponse : Acuity Insurance
Thank you for te 5 stars, Fred.
They helped me settle a claim quickly…
They helped me settle a claim quickly and efficiently with an accident caused by someone else. Everything happened as they exactly as they said it would.
30 mars 2026
Réponse : Acuity Insurance
Thank you for sharing your experience! We’re so glad to hear that your claim was handled quickly and efficiently, and that everything went just as expected. Providing a smooth and reliable claims process is very important to us.
Acuity has always been responsive with…
Acuity has always been responsive with whatever insurance issues that have occurred.
27 mars 2026
Avis spontané
Réponse : Acuity Insurance
Thank you for your continued trust in Acuity! We’re glad to hear that our team has been responsive and helpful whenever insurance issues have come up. Providing reliable support when it matters most is exactly what we strive for.
I am very satisfied with the protection…
I am very satisfied with the protection they provided me. There is nothing worse than getting hit by someone without insurance, but my company took care of everything without any complications. My Mercedes Sprinter was restored to perfection, and the process was very fast. The coverage against uninsured drivers is truly worth the cost. 10/10!
6 novembre 2025
Avis spontané
Réponse : Acuity Insurance
Thank you for sharing your experience! We’re so glad to hear that everything went smoothly, especially in such a frustrating situation. It’s great to know your Mercedes Sprinter was restored to perfection and that our team could handle everything quickly and without complications.
Acuity has a good name.
I have not used acuity since we started with them. Thus I have no specific comments. I only hear from them when it is time for billing. When I confronted them about this (never hearing a word not even a Christmas card) they just said that's good that they didn't need anything from us. Superficial answer I thought.
10 mars 2026
Réponse : Acuity Insurance
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Too expensive
17 mars 2026
Réponse : Acuity Insurance
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Simple N Quick N Can Get Ahold Of You…
Simple N Quick N Can Get Ahold Of You Guy’s Direct . . .
18 février 2026
Réponse : Acuity Insurance
Appreciate it, James!
Crapy insurance!
Crapy insurance!! I don't know why a company or an individual would use such a company. They denied a medication that would improve my health and quality of life, even though my Doctor could show proof of the health challenges that I face. They get my money EVERYWEEK but could not help me, help myself!! I am so glad that I have a better insurance company!! Do not pass go!! Make a u-turn and go with another insurance company!!! The absolute worse care!!
17 mars 2026
Avis spontané
Réponse : Acuity Insurance
Hello. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Outstanding customer service
Customer service was the best with the agent that helped me when my truck was stolen. She informed me of the process and kept me updated thru the ordeal. I have been very impressed with this company for the two years I have been with them. Kudos to the team and local agents
17 mars 2026
Réponse : Acuity Insurance
Thank you for sharing your experience. We’re sorry to hear about your truck being stolen, but we’re glad our team was able to support you with clear communication and updates throughout the process. It means a lot to know you’ve been impressed with your experience over the past two years. We’ll be sure to pass along your kind words to our team and local agents.
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